LexinFintech Holdings Ltd.
lexinfintech.com ↗In their words
“In the fourth quarter of 2024, the business customer retention rate of our tech-empowerment service was over 80%.”
“The business customer retention rate of our tech-empowerment service was over 90%”
“The business customer retention rate of our tech-empowerment service was over 75%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Retention rate (Tech-empowerment Service): 80% (Q4 2024) — “In the fourth quarter of 2024, the business customer retention rate of our tech-empowerment service was over 80%.”
Retention rate (Tech-empowerment Service): 90% (Q2 2024) — “the business customer retention rate of our tech-empowerment service was over 90%”
Retention rate (Tech-empowerment Service): 75% (Q1 2024) — “the business customer retention rate of our tech-empowerment service was over 75%”
Retention rate (Tech-empowerment Service): 85% (Q4 2023) — “the business customer retention rate of our tech-empowerment service was over 85%”
Retention rate (Tech-empowerment Service): 80% (Q1 2023) — “business customer retention rate of our tech-empowerment service was over 80%”
Retention rate (Tech-empowerment Service): 85% (Q4 2022) — “business customer retention rate of our tech-empowerment service was over 85%”
Retention rate (Technology-driven platform services (business customers)): 80% (Q3 2022) — “our business customer retention rate of technology-driven platform services was over 80%”
Retention rate (Technology-driven platform services (business customers)): 85% (Q2 2022) — “our business customer retention rate of technology-driven platform services was over 85%”
Retention rate (Technology-driven platform services): 80% (Q1 2022) — “our customer retention rate of technology-driven platform services was over 80%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.