Figma
figma.com ↗In their words
“Our Gross Retention Rate for paid customers spending more than $10,000 in ARR remained consistent at 97%”
“Figma posted 48% revenue growth and 136% net dollar retention despite a 46% stock decline in 2026.”
“Figma reported net dollar retention rate of 136% with 15,964 total customers and positive net income of $42.6 million.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (25)
Figma posted 48% revenue growth and 136% net dollar retention despite a 46% stock decline in 2026.
Figma reported net dollar retention rate of 136% with 15,964 total customers and positive net income of $42.6 million.
Figma achieved 136% net dollar retention in Q2 2026, reflecting strong expansion within existing customer base.
Figma's S-1 filing discloses a Net Revenue Retention Rate of 132%.
Figma reported 136% Net Dollar Retention Rate in fiscal year 2025.
Figma reported net dollar retention of 139% in Q1 2026, alongside 46% year-over-year revenue growth.
Figma reports net dollar retention reached 139% as of March 31, 2026, driven by stronger retention and AI-driven expansion.
Figma's net dollar retention (NDR) is 139%, measuring revenue kept and grown from existing customers over a 12-month period.
Figma reported 129% net dollar retention in Q2 2025, reflecting strong expansion revenue alongside its 41% YoY growth to $250M.
Figma's net revenue retention rate increased by 3% to 139%, its highest level.
Figma achieved 139% net dollar retention rate alongside 46% revenue growth in May.
Figma's net dollar retention and overall revenue growth rates discussed alongside its seat plus credit model.
Figma demonstrates hypergrowth with net revenue retention remaining robust near 140%.
Figma's customer retention reached its highest level in two years, according to Goldman Sachs analyst commentary on Q1 2026 results.
Figma's net dollar retention rate increased to 139%, the highest in over 2 years, supporting 2026 revenue guidance of $1.422B–$1.428B.
Net revenue retention: 139% (Q1 2026) — “Net Dollar Retention Rate 139 % as of March 31, 2026”
Figma's growth assumptions depend on continued customer retention and expansion; Q4 revenue beat cited as positive.
Net revenue retention: 136% (FY2025) — “Net Dollar Retention Rate 136 % ... As of December 31, 2025”
Gross revenue retention (paid customers with >$10,000 ARR): 97% (Q4 2025) — “Our Gross Retention Rate for paid customers spending more than $10,000 in ARR remained consistent at 97%”
Figma reports a net dollar retention rate of 131% for high-value customers (spending $10,000+ annually) in Q3 2025, indicating strong expansion revenue and customer retention.
Net revenue retention (Paid Customers with >$10,000 ARR): 131% (Q3 2025) — “Net Dollar Retention Rate 131% as of September 30, 2025”
Net revenue retention: 129% (Q2 2025) — “Net Dollar Retention Rate 129% (June 30, 2025) vs 130% (June 30, 2024); measures ability to retain existing customers and grow within customer base”
Figma's IPO documents reveal 96% Gross Retention Rate alongside 132% Net Dollar Retention.
Net revenue retention: 132% (March 31, 2025) — “We had a Net Dollar Retention Rate of 134% and 132% as of December 31, 2024 and as of March 31, 2025”
Net revenue retention: 134% (December 31, 2024) — “We had a Net Dollar Retention Rate of 134% and 132% as of December 31, 2024 and as of March 31, 2025”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.