DLocal Limited
dlocal.com ↗In their words
“Our TPV retention rate of 188% this quarter demonstrates the depth of these relationships”
“Our net revenue retention was 153%, the fifth straight quarter above 140%”
“TPV retention reached 158% and net revenue retention, 145%”
NPS disclosures (1)
Our ongoing improvements in Net Promoter Score, which results from our focus on addressing emerging market-specific payments fragmentation and merchant pain points through bespoke financial infrastructure solutions evidences stronger relationships with…
Retention disclosures (40)
DLocal reported industry-leading net revenue retention of 153% in Q2 2026.
Dlocal achieved a 153% net revenue retention rate in Q2 2026 through an enterprise-focused innovation model.
dLocal achieved a net revenue retention rate of 153%, marking the fifth consecutive quarter above 140%, with TPV retention hitting 188%.
DLocal reported net revenue retention of 153% and targets 60%–70% TPV growth and 25%–30% gross profit growth in 2026.
Net revenue retention: 188% (Q2 2026) — “our TPV retention rate of 188% this quarter demonstrates the depth of these relationships”
Net revenue retention: 153% (Q2 2026) — “our net revenue retention was 153%, the fifth straight quarter above 140%”
DLocal reported net revenue retention of 152% driven by robust merchant growth and sustained revenue expansion.
dLocal Limited reported revenue retention exceeding 140% for the fourth consecutive quarter, driven by strong merchant retention and large-account growth.
DLocal CEO highlights net revenue retention levels of more than 150% as a significant competitive moat.
dLocal reported net revenue retention above 140% for a fourth consecutive quarter as merchants expanded into additional markets.
Net revenue retention (Local-to-local TPV): 152% (Q1 2026) — “Annual growth and high net revenue retention rate (NRR) due to expansion among existing merchants... NRR 152%”
Net revenue retention: 145% (FY2025) — “Our NRR was 145% for the year ended December 31, 2025, and 113% for the year ended December 31, 2024.”
Net revenue retention: 158% (Q4 2025) — “TPV retention reached 158% and net revenue retention, 145%”
Net revenue retention: 149% (Q3 2025) — “this past quarter increased to 149%. During the quarter, we continued to partner with best-in-class players”
Net revenue retention: 144% (Q1 2025) — “Net retention rate of TPV reached an impressive 144%. This figure demonstrates the defensibility”
Net revenue retention (Existing Merchants): 106% (Q4 2024) — “the net revenue retention rate, or NRR, reached 106%”
Net revenue retention: 113% (FY 2024) — “113% Net Revenue Retention Rate”
Net revenue retention: 140% (Q4 2024) — “achieving a TPV retention rate of over 140% in 2024”
Net revenue retention (Existing Merchants): 110% (Q3 2024) — “On the annual comparison, Revenue from Existing Merchants increased by 14% and the net revenue retention rate, or NRR, reached 110%”
Net revenue retention (Existing Merchants): 100% (Q2 2024) — “the net revenue retention rate, or NRR, reached 100%, which was impacted by Nigeria currency devaluation”
Net revenue retention: 114% (Q2 2024) — “the Nigeria adjusted NRR is about 114% which continues to show the stickiness of what we offer”
Net revenue retention (Existing Merchants): 129% (Q1 2024) — “the net revenue retention rate, or NRR, reached 129%”
Net revenue retention: 149% (Q4 2023) — “The net revenue retention rate, or NRR, in the fourth quarter of 2023 reached 149%”
Net revenue retention: 150% (FY2023) — “Our net revenue retention rate, or NRR, was 150% and 165% for the year ended December 31, 2023, and 2022, respectively.”
Net revenue retention: 141% (Q3 2023) — “141% Net Revenue Retention Rate... The net revenue retention rate, or NRR, in the third quarter of 2023 reached 141%.”
Net revenue retention: 148% (Q2 2023) — “148% Net Revenue Retention Rate... The net revenue retention rate, or NRR, in the second quarter of 2023 reached 148%.”
Net revenue retention: 147% (Q1 2023) — “147% Net Revenue Retention Rate... The net revenue retention rate, or NRR, in the first quarter of 2023 reached 147%.”
Net revenue retention: 165% (FY2022) — “Our net revenue retention rate, or NRR, was 165% and 219% for the year ended December 31, 2022, and 2021, respectively.”
Churn: 1% (FY2022) — “This is the result of having almost no churn, less than 1%.”
Net revenue retention: 152% (Q3 2022) — “The net revenue retention rate, or NRR, in the third quarter of 2022 reached 152%.”
Churn: 1% (Q3 2022) — “This is the result of having almost no churn less than 1%.”
Net revenue retention: 157% (Q2 2022) — “The net revenue retention rate, or NRR, in the second quarter of 2022 reached 157%.”
Net revenue retention: 190% (Q1 2022) — “The net revenue retention rate, or NRR, in the first quarter of 2022 reached 190%.”
Net revenue retention: 198% (Q4 2021) — “4Q21 198% NET RETENTION RATE”
Net revenue retention: 185% (Q3 2021) — “The net revenue retention rate, or NRR, in the third quarter of 2021 reached 185%, compared with 159% in the fiscal year 2020.”
Net revenue retention: 177.5% (Q3 2021 (estimated, midpoint)) — “We estimate our NRR for the three months ended September 30, 2021 to be between 175% and 180%”
Net revenue retention: 189% (six months ended June 30, 2021) — “For the six months ended June 30, 2021 our NRR was 189%”
Net revenue retention: 196% (Q2 2021) — “The net revenue retention rate, or NRR, in the second quarter of 2021 improved to 196% compared with 159% in the fiscal year 2020.”
Net revenue retention: 186% (Q1 2021) — “Our NRR was 186% for the three months ended March 31, 2021”
Net revenue retention: 171% (FY2020) — “Our net revenue retention rate, or NRR, was 171% for the year ended December 31, 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.