Riskified
riskified.com ↗In their words
“ADR reached approximately 100%, up from 96%”
“Dollar retention rate maybe just slightly lower, but still around 100”
“We achieved a 100% renewal rate across our top 20 contracts up for renewal during the first quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (20)
Riskified's AI-powered platform is designed to improve customer retention by combating evolving fraud tactics in ecommerce.
Net revenue retention (Merchant accounts (active accounts)): 105% (FY2025) — “Our Net Dollar Retention Rate improved from 96% in 2024 to 105% in 2025.”
Gross revenue retention: 100% (FY2025) — “ADR reached approximately 100%, up from 96%”
Riskified's AI-powered fraud and risk intelligence platform aims to help clients improve customer retention.
Net revenue retention: 100% (Q1 2025) — “dollar retention rate maybe just slightly lower, but still around 100”
Retention rate (top 20 contracts): 100% (Q1 2025) — “We achieved a 100% renewal rate across our top 20 contracts up for renewal during the first quarter”
Net revenue retention (merchants): 96% (FY2024) — “Our Net Dollar Retention rate for 2024 was 96%.”
Gross revenue retention: 96% (FY2024) — “our annual dollar retention rate was down from historical levels of 98% and above”
Retention rate (top 20 contracts): 100% (Q3 2024) — “during the third quarter, we achieved 100% renewal rate across our top 20 contracts up for renewal”
Net revenue retention: 97% (FY2024) — “annual dollar retention rate...Last year was 98%. Maybe I do expect to be closer to 97% this year”
Riskified launches product innovation to improve customer retention and revenue.
Net revenue retention: 105% (FY2023) — “Our Net Dollar Retention rate for 2023 was 105%”
Churn: 98% (FY2023) — “annual dollar retention in 2023 was 98%, which was inclusive of a few unusual churn events”
Riskified's expanded dispute resolution platform aims to enhance customer retention through AI-powered fraud and risk management.
Churn: 99% (FY2022) — “annual dollar retention rates of 99% in 2022, consistent with prior years”
Retention rate: 99% (Q2 2022) — “an incredible over 99% customer retention rate”
Net revenue retention: 99% (FY2021) — “One of the most important metrics that we track to validate our progress here is our annual dollar retention rate. In 2021, our annual dollar retention was 99%.”
Net revenue retention (Excluding merchants from tickets and travel): 158% (FY2020) — “Excluding merchants from tickets and travel, our Annual Dollar Retention Rate was 99% for each of the years ended December 31, 2019 and 2020, and our Net Dollar Retention Rate was 122% and 158% for the years ended December 31, 2019 and 2020, respectively.”
Gross revenue retention: 98% (FY2020) — “Our Annual Dollar Retention Rate was 99% and 98% for the years ended December 31, 2019 and 2020, respectively.”
Net revenue retention: 117% (FY2020) — “Our Net Dollar Retention Rate was 122% and 117% for the years ended December 31, 2019 and 2020, respectively.”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.