Katapult Holdings, Inc.
katapult.com ↗In their words
“As a concrete example of the results of this focus, I'm excited to report that we have improved our Net Promoter Score from the high 40s at year-end 2020 to 63 as of the end of the first quarter.”
“Additionally, we are pleased that our Net Promoter Score continues to be high and that 46% of gross originations during the quarter were from repeat customers.”
“Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, as of December 31, 2025.”
Disclosed NPS over time
Every Net Promoter Score Katapult Holdings, Inc. has published, by date.
NPS disclosures (41)
“Our consistently high Net Promoter Scores and repeat customer rates demonstrate the trusted relationships we’ve built with consumers and merchant-partners alike, and I’m incredibly proud of what our team has accomplished.
Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, as of December 31, 2025.
…driven in part by an increase in the average number of leases per customer ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 63 as of March 31, 2026 1 ◦ Approximately 60.9% of gross originations for the first quarter of…
Katapult highlights healthy NPS and repeat customer rates as indicators of customer affinity.
…quarter ◦ Customer lifetime value grew nearly 4.0% in the fourth quarter ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 46 as of December 31, 2025 ◦ Approximately 63.5% of gross originations for the fourth quarter of…
Katapult delivered 15.4% gross originations growth and 10.6% revenue growth in Q1 with Net Promoter Score of 63.
Total app marketplace gross originations grew 44% year-over-year. ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 64 as of September 30, 2025. ◦ Approximately 55% of gross originations for the third quarter of 2025 came…
…marketplace applications grew ~39% year-over-year in the second quarter ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 63 as of June 30, 2025 ◦ 58.4% of gross originations for the second quarter of 2025 came from…
…◦ Applications grew ~59% year-over-year in the first quarter ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 66 as of March 31, 2025 ◦ 57.4% of gross originations for the first quarter of 2025 came from…
Katapult highlighted high Net Promoter Scores as evidence of marketplace health in Q1 results.
Katapult Holdings Q4 2024 results highlight high customer satisfaction with Net Promoter Score maintained.
…app marketplace, making it the single largest customer referral source ◦ Customer satisfaction remained high and Katapult had a Net Promoter Score of 58 as of December 31, 2024 ◦ 61.5% of gross originations for the fourth quarter of 2024 came from…
• Customer satisfaction remained high and Katapult had a Net Promoter Score of 61 as of September 30, 2024. 60.3% of gross originations for the third quarter of 2024 came from repeat customers 1 .
…which represented 28% of the company’s gross originations in the second quarter of 2024, as well as the increase of Katapult’s customer NPS score and customer repeat purchase rate, which were 62 and 59.3%, respectively, in the second quarter of 2024.
Customer satisfaction remained high and Katapult had a Net Promoter Score of 62 as of June 30, 2024 and 59.3% of gross originations for the second quarter of 2024 came from repeat customers 1 1 Ex.99.1 Second Quarter 2024 Financial Highlights (All…
Katapult announces Katapult Cartridge for B2C commerce, highlighting consistently high net promoter scores and repeat purchase rates.
…Customer satisfaction remained high and Katapult had a Net Promoter Score of 65 as of March 31, 2024 and 55.9% of gross originations for the first quarter of 2024 came from repeat customers.
We had a net promoter score (NPS) of 52 as of December 31, 2023. NPS is a score that measures the likelihood of users to recommend a company’s products or services to others, and ranges from a low of negative 100 to high of positive 100, and benchmark…
…Customer satisfaction remained high and Katapult had a Net Promoter Score of 52 as of December 31, 2023 and 59.9% of gross originations for the fourth quarter of 2023 came from repeat customers.
…Customer satisfaction remained high and Katapult had a Net Promoter Score of 58 as of September 30, 2023 Ex.99.1 Third Quarter 202 3 Financial Highlights (All comparisons are year-over-year unless stated otherwise.) •
• Customer satisfaction remained high and Katapult had a Net Promoter Score of 64 as of June 30, 2023. • Writeoffs as a percentage of revenue were 9.2% in the second quarter of 2023 compared to 8.4% in the first quarter of 2023.
…to consumers and enabling essential transactions at the merchant point of sale C U S TO M E R SAT I S FA C T I O N Net Promoter Score of 63 S P E E D & C O N V E N I E N C E Decisioning in 5 seconds or less on average G R OW I N G C O N S U M E R B A…
Achieved continued high customer satisfaction with a Net Promoter Score of 63 as of March 31, 2023 • Writeoffs as a percentage of revenue of 8.4% in the first quarter of 2023, reflecting a sequential improvement from 9.7% in the fourth quarter of 2022…
Achieved continued high customer satisfaction with a Net Promoter Score of 56 as of December 31, 2022 • More than 50% of gross originations for the fourth quarter of 2022 came from repeat customers (customers who have originated more than one lease with…
Additionally, we are pleased that our Net Promoter Score continues to be high and that 46% of gross originations during the quarter were from repeat customers.
Continued high customer satisfaction with a Net Promoter Score of 58 as of September 30, 2022. More than 46% of gross originations for the third quarter of 2022 came from repeat customers (customers who have originated more than one lease with Katapult…
• Continued high customer satisfaction with Net Promoter Score of 60 as of June 30, 2022. More than 52% of gross originations for second quarter 2022 came from repeat customers (customers who have originated more than one lease with Katapult over their…
• Continued high customer satisfaction with Net Promoter Score of 51 as of March 31, 2022 and rising to 64 at the end of April 2022. More than 49% of gross originations for first quarter 2022 came from repeat customers (customers who have originated…
Katapult reports Net Promoter Score of 51 as of March 31, 2022, reflecting continued high customer satisfaction.
We had a net promoter score (NPS) of 54 as of December 31, 2021. NPS is a score that measures the likelihood of users to recommend a company’s products or services to others, and ranges from a low of negative 100 to high of positive 100, and benchmark…
• Achieved high customer satisfaction with Net Promoter Score of 60 as of September 30, 2021, up 23% year-over-year. • Increased our repeat customer rate by 42% year-over-year, with more than 50% of new gross originations coming from repeat customers…
Our net promoter score (NPS) of 58 for the fiscal year ended December 31, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
On the customer side our clear and transparent approach is resonating and our Net Promoter Score was 60 as of July 2021, up from 53 in January 2021 and 46 in July 2020.
Our net promoter score (NPS) of 58 for the fiscal year ended December 31, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
Our net promoter score (NPS) of 58 for the fiscal year ended December 31, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
As a concrete example of the results of this focus, I'm excited to report that we have improved our Net Promoter Score from the high 40s at year-end 2020 to 63 as of the end of the first quarter.
Katapult’s net promoter score (NPS) of 58 for the fiscal year ended December 31, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
…gain access to high quality e - commerce retailers and the ability to obtain the items they need QUICK FACTS CUSTOMER SATISFACTION Net Promoter Score Return of +58 SPEED & CONVENIENCE Decisioning in less than 5 seconds SOLID PROFITABILITY 2020…
Katapult’s net promoter score (NPS) of 58 for the fiscal year ended December 31, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
Katapult’s net promoter score (NPS) of 47 for the nine months ended September 30, 2020, exceeds those of many legacy financial institutions and reflects the company focus on treating customers with dignity, respect and support.
…gain access to high quality e - commerce retailers and the ability to obtain the items they need QUICK FACTS CUSTOMER SATISFACTION Net Promoter Score Return of +47 SPEED & CONVENIENCE Decisioning in less than 5 seconds SOLID PROFITABILITY…
Retention disclosures (0)
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.