CPI Card Group Inc.
cpicardgroup.com ↗In their words
“A 95% plus customer retention rate”
“Our focus on the customer is evidenced by our net promoter scores, where we have consistently ranked high relative to peers, and continue to get better.”
“Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.”
Disclosed NPS over time
Every Net Promoter Score CPI Card Group Inc. has published, by date.
NPS disclosures (6)
Our focus on the customer is evidenced by our net promoter scores, where we have consistently ranked high relative to peers, and continue to get better.
Our strong net promoter score, a customer satisfaction metric developed through surveys conducted by an independent market research firm, is evidence of our ability to provide this differentiated level of service.
" Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.
" Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.
" Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.
" Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.
Retention disclosures (1)
Retention rate (Integrated PayTech): 95% (Q4 2025) — “a 95% plus customer retention rate”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.