NPS Intelligence (beta)

We also have incredibly high NPS and brand recognition with prescribers, so they routinely use it in their workflow and in their conversations with patients.

First, GoodRx has a huge consumer and healthcare provider audience that really values what we do, reflected by our notably high net promoter scores.

We benefit from very strong provider relationships reflected in our 84 Net Promoter Score and 90% awareness amongst HCPs. We've increased our focus on HCP offices by increasing the doctor kits we ship out and putting over 20x more digital marketing…

GoodRx’s high consumer and provider net promoter scores, our ability to drive almost $15 billion of consumer savings annually, and the scope of our PBM and retail networks, are all evidence of our valuable role in the healthcare ecosystem.

And so that's why so many providers refer patients to GoodRx, that's why we have an NPS of 90. We have a product that really, really works.

This is evidenced by the over 90 NPS score that we have with them. What – the stat we've been talking about today is that with Provider Mode, which we launched last year, we have the 400,000 prescribers now activated in Provider Mode.

The 90 NPS with providers and with consumers mean both sets of constituencies are hardly receptive to being approached and being served by us with respect to pharma manufacturers.

GoodRx Provider Mode achieved an NPS of 90 among healthcare providers, establishing value in the HCP community.

Physicians and health care professionals trust us with a very high provider NPS of 90. Companies look to us as a way to introduce products and services and provide savings to our large and growing audience.

This is evidenced by our increased provider NPS, which is now up to 90. Our simple and honest solutions help patients get the healthcare they need at a price they can afford while also reducing the administrative burden on providers and their staff.

Patients trust us, and our consumer NPS of 904 is a testament to the important role we play in their care. Physicians and healthcare professionals trust us, with over 2 million prescribers that have a patient that has used GoodRx and a very high…

…healthcare professionals represent about 17% of the people who visit the GoodRx website2 and we’re delighted that healthcare providers reward GoodRx with an NPS of 86.2 We believe that our alignment with providers, and our mutual dedication to…

We also have extensive reach and satisfaction with providers with 2 million prescribers in the U.S. having a patient that has used GoodRx and an extremely high provider NPS of 86.

GoodRx enjoys high consumer loyalty with a consumer net promoter score of 90.

GoodRx reports Net Promoter Score of 86 among healthcare professionals.

The value that consumers ascribe to our platform is demonstrated by our high NPS of 90 according to a survey that we conducted in February 2020, which exceeds that of many other well-regarded consumer-centric brands.

The value that consumers ascribe to our platform is demonstrated by our high NPS of 90 according to a survey that we conducted in February 2020, which exceeds that of many other well-regarded consumer-centric brands.

The value that consumers ascribe to our platform is demonstrated by our high NPS of 90 according to a survey that we conducted in February 2020, which exceeds that of many other well-regarded consumer-centric brands.

Net revenue retention (pharma manufacturer solutions): 150% (year-to-date ended December 31, 2021) — “We finished the year with net revenue retention of over 150%...Net revenue retention compares total revenue generated from all pharma manufacturer solutions clients in the year-to-date period ended December 31, 2021”

Net revenue retention (GoodRx pharma manufacturer programs): 150% (YTD June 30, 2021) — “net revenue retention of over 150% year-over-year”

Net revenue retention (Pharma Manufacturer Solutions (specific customer)): 170% (Q2 2021 YTD) — “Our net revenue retention with that customer is 170% year-to-date”

Retention rate (manufacturer solutions): 90% (2020 to 2021) — “our client renewal rate exceeded 90% from 2020 to 2021”