Alkami Technology, Inc.
alkami.com ↗In their words
“An annual dollar churn of 2% to 3%, roughly half of which is associated with digital banking clients.”
“In the last 3 quarters of 2025, 3 clients left our platform, representing less than 1% of ARR. Over the long term, we model digital banking ARR churn at 2% to 3% per year.”
“Over the long-term, we modeled digital banking ARR churn at 2% to 3% per year.”
NPS disclosures (1)
…a plan to deal with those realities around the big change event and together with their help of the Alkami platform, they fully recovered to their previous NPS score of a very lofty 85.6 in six months and within a year, they were beating their old…
Retention disclosures (25)
Churn (overall (roughly half digital banking)): 2.5% (annual) — “an annual dollar churn of 2% to 3%, roughly half of which is associated with digital banking clients.”
Alkami Q1 2026 expansion driven by gross client retention and digital user adoption growth.
Retention rate: 97.5% (annual) — “Alkami models annual client retention of 97% - 98%”
Churn: 1% (2025 FY) — “2025 Digital Banking ARR churn less than 1% vs long-term expected annual churn modeled at 2-3%”
Net revenue retention: 115% (Q4 2025) — “115% Net Dollar Retention”
Churn (digital banking): 1% (Q3 2025 (3 clients), annual long-term 2-3%) — “In the last 3 quarters of 2025, 3 clients left our platform, representing less than 1% of ARR. Over the long term, we model digital banking ARR churn at 2% to 3% per year.”
Retention rate: 97.5% (annual) — “Alkami models annual client retention of 97% - 98%”
Churn (digital banking ARR): 2.5% (long-term) — “Over the long-term, we modeled digital banking ARR churn at 2% to 3% per year.”
Churn (digital banking ARR): 0.5% (2025 full year (expected)) — “Currently, we expect to churn 4 clients in 2025 and representing less than 1% of ARR.”
Retention rate: 97% — “Alkami models annual client retention of 97% - 98%”
Churn: 1% (LTM) — “LTM churn less than 1% vs long-term expected annual churn modeled at 2-3%”
Net revenue retention: 113% (Q4 2024) — “113% Net Dollar Retention”
Retention rate: 97.5% — “Alkami average client retention of 97% - 98%”
Churn: 0% (LTM) — “LTM churn of 0% vs long-term expected churn of 2-3%”
Net revenue retention: 115% (Q1 2024) — “115% Net Dollar Retention”
Churn (digital banking ARR): 2.5% (long-term) — “This compares to our expected long-term average churn of 2% to 3%.”
Churn (digital banking ARR): 0.5% (FY2024 (expected)) — “we expect to lose only 3 clients in 2024, representing less than 1% of our ARR.”
Churn (digital banking): 0% (FY2023) — “for 2023, we did not experience any digital banking client churn”
Churn (digital banking platform): 0% (last 12 months) — “Over the last 12 months, we have not experienced any client churn from our digital banking platform”
Gross revenue retention (ARR and digital users): 98% (Q2 2023) — “very high gross retention rate of approximately 98% measured in terms of ARR and digital users retained over the last 12 months”
Gross revenue retention (ARR and digital users): 97% (Q4 2022) — “very high gross retention rate at just over 97% measured in terms of annual recurring revenue or ARR and digital users retained over the last 12 months”
Alkami partners with 100+ banks to increase share of wallet and improve customer retention for 13.7 million end users.
Gross revenue retention (ARR and digital users): 97% (Q3 2022) — “very high gross retention rate of approximately 97%, measured in terms of ARR and digital users retained over the last 12 months”
Gross revenue retention (ARR and digital users): 99% (Q2 2022) — “very high gross retention rate at 99%, measured in terms of ARR and digital users retained over the last 12 months”
Net revenue retention: 117% (FY2020) — “net dollar revenue retention rate of 117% as of December 31, 2020 and 114% as of December 31, 2019”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.