Regional Management Corp.
In their words
“Auto Loans (36%) Student Loans (28%) Credit Cards (25%) Other (9%) Personal Lending (2%) Serving Our Customers Best Excellent net promoter score of 58(1) 84% of customers would apply to Regional Finance first the next time they need a loan(1) ~90%…”
“Loans (36%) Student Loans (30%) Credit Cards (24%) Other (8%) Personal Lending (2%) 4 Serving Our Customers Best Excellent net promoter score of 61(1) 91% of customers would apply to Regional Finance first the next time they need a loan(1) 90+%…”
“Auto Loans (36%) Student Loans (30%) Credit Cards (24%) Other (8%) Personal Lending (2%) Serving Our Customers Best Excellent net promoter score of 61(1) 91% of customers would apply to Regional Finance first the next time they need a loan(1) ~90%…”
Disclosed NPS over time
Every Net Promoter Score Regional Management Corp. has published, by date.
NPS disclosures (18)
…Average Origination APR: 30.8% Portfolio Outstanding Balance: $1.7B # of Loans: 293,100 8 Serving Our Customers Excellent net promoter score of 58 84% of customers would apply to Regional Finance first the next time they need a loan ~90% favorable…
…Auto Loans (36%) Student Loans (28%) Credit Cards (25%) Other (9%) Personal Lending (2%) Serving Our Customers Best Excellent net promoter score of 58(1) 84% of customers would apply to Regional Finance first the next time they need a loan(1) ~90%…
…Loans (36%) Student Loans (30%) Credit Cards (24%) Other (8%) Personal Lending (2%) 4 Serving Our Customers Best Excellent net promoter score of 61(1) 91% of customers would apply to Regional Finance first the next time they need a loan(1) 90+%…
…Auto Loans (36%) Student Loans (30%) Credit Cards (24%) Other (8%) Personal Lending (2%) Serving Our Customers Best Excellent net promoter score of 61(1) 91% of customers would apply to Regional Finance first the next time they need a loan(1) ~90%…
…Student Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) Serving Our Customers Best Excellent net promoter score of 61(1) 91% of customers would apply to Regional Finance first the next time they need a loan(1) ~90%…
…Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) 8 Serving Our Customers Best Excellent net promoter score of 61 (1) 90+% favorable ratings for key attributes (1): Loan process was quick, easy, and understandable…
…Student Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) Serving Our Customers Best Excellent net promoter score of 64 (1) 90+% favorable ratings for key attributes (1): Loan process was quick, easy, and understandable…
…Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) Serving Our Customers Best 10 Excellent net promoter score of 64 (1) 90+% favorable ratings for key attributes (1): Loan process was quick, easy, and understandable…
…Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) 7 Serving Our Customers Best Excellent net promoter score of 64 (1) 90+% favorable ratings for key attributes (1): Loan process was quick, easy, and understandable…
…(3%) Our Customer 9 Average Age (2) 55 Years Annual Income (2) $51,000 Some College or Advanced Degree (1) 54% Net promoter score of 64 representing our customers’ strong loyalty and willingness to recommend our products to others (1) 90%+…
…Loans (31%) Auto Loans (34%) Credit Cards (21%) Other (11%) Personal Lending (3%) 7 Serving Our Customers Best 8 Excellent net promoter score of 59 (1) 90+% favorable ratings for key attributes (1): Loan process was quick, easy, and understandable…
…Net promoter score of channels, remote servicing options, and 63 representing our • Loan process was quick, easy, and laser focus on delivering a positive customers’ strong understandable customer experience has allowed us to loyalty and willingness •
…53 years Homeownership 52% (1) Sourced from Fall 2021 Customer Satisfaction Survey 9 Top-Shelf Customer Experience Net promoter score of 63, representing our customers’ strong loyalty and willingness to recommend our products to others (1) 90+%…
…Phone Browser Originate Service Renew existing future Omni-Channel Capabilities Mobile Top-Shelf Customer Experience Net promoter score of 58, representing our customers’ strong loyalty and willingness to recommend our products to others (1) 90%+…
…Phone Browser Originate Service Renew existing future Omni-Channel Capabilities Mobile Top-Shelf Customer Experience Net promoter score of 58, representing our customers’ strong loyalty and willingness to recommend our products to others (1) 90%+…
10 High Customer Satisfaction Regional’s “Net Promoter Score” (NPS) of 66%, which measures customer loyalty, compares favorably to other companies in financial services and in other industries.
…as we are no longer originating auto loans, but will continue to service existing Customers 9 ï,§ Regional’s “Net Promoter Score” (NPS) of 66%, which measures customer loyalty, compares favorably to other companies in the financial services…
…portfolio APR for the quarter ended March 31, 2017 8 REGIONAL TM MANAGEMENT High Customer Satisfaction Regional’s “Net Promoter Score” (NPS) of 66%, which measures customer loyalty, compares favorably to other companies in the financial services…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.