Fidelity National Information Services, Inc.
fisglobal.com ↗In their words
“Incredibly high retention rates that we're seeing, particularly on the banking business...in the high 90s”
“We serve four of the top five exchanges and have 100% client retention”
“, the performance measures and their weightings were: Revenue (40%), Adjusted EBITDA (30%), Adjusted Earnings per Share (“Adjusted EPS”) (20%) and Net Promoter Score (10%), reflecting a greater emphasis on financial performance and profitability. ▪”
NPS disclosures (4)
…, the performance measures and their weightings were: Revenue (40%), Adjusted EBITDA (30%), Adjusted Earnings per Share (“Adjusted EPS”) (20%) and Net Promoter Score (10%), reflecting a greater emphasis on financial performance and profitability. ▪
…Performance measures and their weightings for the 2024 annual cash incentive program were: Revenue (40%), Adjusted EBITDA (40%), Future Forward cash savings (10%), and Net Promoter Score (10%).
…Our Results: Transforming Delivery Of High-Growth Products Note: Results from rollout to 15+ products and 50+ teams Higher client satisfaction Client NPS scores Improved quality Defects proactively detected and prevented +25 ppts +20-40% 70% Faster…
Program consisted of: revenue metric (25%), EBITDA metric (30%), cash flow metric (10%), Future Forward cash savings (25%) and Net Promoter Score (10%).
Retention disclosures (4)
FIS reports higher client retention rates driven by continued AI investments and improved risk management.
Retention rate (Banking): 95% (Q1 2025) — “incredibly high retention rates that we're seeing, particularly on the banking business...in the high 90s”
Retention rate (crypto vertical): 100% (Q4 2021) — “We serve four of the top five exchanges and have 100% client retention”
FIS recognized clients for innovation in 2018 Impact Awards; card solutions helped a bank increase income and customer retention.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.