Prospa
prospa.com ↗In their words
“Prospa has a Net Promoter Score over 77.”
“Prospa reports annual average Net Promoter Score in excess of +77 in 2019, with consistently high customer satisfaction.”
“Prospa reports a Net Promoter Score in excess of +77.”
Disclosed NPS over time
Every Net Promoter Score Prospa has published, by date.
NPS disclosures (12)
Nigeria's Prospa has empowered over 150,000 companies with high Net Promoter Score maintained as features added based on user feedback.
Prospa maintains an industry-leading Net Promoter Score above industry benchmark in full-year results.
Prospa Group shares surged on quarterly updates showing NPS over 80 alongside increased customer base to 13,200.
Prospa's Net Promoter Score reflects commitment to small business sector and has continued to improve.
Prospa's FY20 results reference investment in digital customer experience and Net Promoter Score metrics.
Prospa reports annual average Net Promoter Score in excess of +77 in 2019, with consistently high customer satisfaction.
Prospa reports a Net Promoter Score in excess of +77.
Prospa, Australia's largest fintech lender, reported a Net Promoter Score in excess of 77 ahead of its IPO.
Online lender Prospa maintains high customer satisfaction with annual average Net Promoter Score in excess of +77.
Prospa announced an NPS of +77 and 69% of eligible existing customers taking another loan with the company in its IPO announcement.
Prospa highlighted its lofty net promoter score as evidence of client loyalty, contrasting with Australian big banks' poor NPS performance.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.