Futu
In their words
“Our Hong Kong client retention rate stayed above 98%”
“Our funded account quarterly retention rate was once again well above 98%, reflecting the high level of loyalty”
“Average quarterly client retention rate in 2022 remained above 98%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (22)
Futu reports client retention above 98% in Q2 alongside 36% revenue growth and 42% net income growth.
Retention rate (Hong Kong): 98% (Q2 2026) — “our Hong Kong client retention rate stayed above 98%”
Retention rate: 98% (Q2 2025) — “Our funded account quarterly retention rate was once again well above 98%, reflecting the high level of loyalty”
Futu (Moomoo parent company) maintained a strong client retention rate over 98% in Q1, with increases in active paying users year-over-year.
Retention rate: 98% (Q1 2024) — “our quarterly paying client retention rate remained above 98%”
Retention rate: 98% (Q1 2023) — “recorded another quarter of robust paying client retention rate of over 98% despite market weakness and headline regulatory news”
Retention rate: 98% (FY2022) — “average quarterly client retention rate in 2022 remained above 98%”
Retention rate: 98% (Q1 2022) — “Quarterly paying client retention rate bounced back to over 98% as the negative impact from the headline news on client sentiment is largely behind us”
Retention rate: 97% (Q4 2021) — “Paying client retention remains around 97%”
Retention rate: 97% (Q3 2021) — “Quarterly paying client retention rate slipped slightly to 97% due to weak market performance”
Retention rate: 97.8% (Q2 2021) — “quarterly paying client retention rate remained high at 97.8% despite rapid client growth and equities market pullback”
Churn (Paying clients): 2% (Q1 2021) — “Despite rapid client base expansion, our quarterly paying client churn rate remained below 2%”
Retention rate: 97.9% (Q4 2020) — “high paying client quarterly retention rate of 97.9% in the quarter”
Futu Holdings Limited achieved 97% customer retention rate, demonstrating strong user loyalty to its financial services.
Retention rate: 98% (Q3 2020) — “quarterly paying client retention rate was over 98% for the 7th consecutive quarter”
Churn (paying clients): 2% (Q2 2020) — “The past quarter was our sixth consecutive quarter with a churn rate of below or equal to 2%.”
Retention rate: 98.1% (Q1 2020) — “maintained a high paying client quarterly retention rate of 98.1%”
Churn (paying clients): 2% (Q4 2019) — “In 2019, we have maintained a paying client churn rate below 2% on a quarterly basis.”
Retention rate: 98.1% (Q2 2019) — “our quarterly client retention rate also reached a stunning 98.1%, which is a new high since 2018”
Retention rate: 98% (Q1 2019) — “maintain an extraordinarily high paying client quarterly retention rate of 98%”
Churn (paying clients): 3% (Q4 2018) — “Since January 2017, we have maintained a paying client churn rate below 3% on a quarterly basis.”
Churn (paying clients): 3% (quarterly, since Jan 2017) — “Since January 2017, we have maintained a paying client churn rate below 3% on a quarterly basis”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.