Affirm
affirm.com ↗In their words
“And we're proud to have earned a Net Promoter Score of 78, a score that is on par with some of the most admired tech brands and significantly higher than the scores of traditional financial institutions.”
“And if there's ever a deviation from our normally extraordinarily high net promoter scores, because not everybody enjoys hearing, "Hey, you shouldn't borrow.”
“If Affirm is something that you love and our net promoter score speaks for itself, if we are in your wallet, be it on a screen or in your actual physical wallet, we’ll have a chance to remind you that you can use Affirm pretty much everywhere you go.”
Disclosed NPS over time
Every Net Promoter Score Affirm has published, by date.
NPS disclosures (18)
NPS allows us to identify improvements we could make to our product
And if there's ever a deviation from our normally extraordinarily high net promoter scores, because not everybody enjoys hearing, "Hey, you shouldn't borrow.
If Affirm is something that you love and our net promoter score speaks for itself, if we are in your wallet, be it on a screen or in your actual physical wallet, we’ll have a chance to remind you that you can use Affirm pretty much everywhere you go.
Affirm Holdings demonstrates strong customer satisfaction with NPS of 78 amid focus on growth and payments network expansion.
And we're proud to have earned a Net Promoter Score of 78, a score that is on par with some of the most admired tech brands and significantly higher than the scores of traditional financial institutions.
Our Net Promoter Score (“NPS”) score of 78 for the second half of fiscal year 2020 is comparable to some of the world’s most loved brands and far exceeds those of legacy financial institutions.
Our Net Promoter Score (“NPS”) score of 78 for the second half of fiscal year 2020 is comparable to some of the world’s most loved brands and far exceeds those of legacy financial institutions.
Our Net Promoter Score (“NPS”) score of 78 for the second half of fiscal year 2020 is comparable to some of the world’s most loved brands and far exceeds those of legacy financial institutions.
Our Net Promoter Score (“NPS”) score of 78 for the second half of fiscal year 2020 is comparable to some of the world’s most loved brands and far exceeds those of legacy financial institutions.
Affirm achieved a Net Promoter Score of 78 in H2 2020, outperforming competitors in customer loyalty.
Affirm touts its net promoter score of 78 in pre-IPO marketing.
industry-leading average NPS of 78 from December 2019 through June 2020
Affirm reports NPS of 74, based on customer recommendation question.
Affirm raises $300 million at $2.9 billion valuation; reports millions of U.S. customers and net promoter score of 83+.
Affirm disclosed a Net Promoter Score of 83, demonstrating strong brand loyalty among consumers in a partnership expansion announcement.
Affirm's founder and CEO cites the company's Net Promoter Score of 82 as a main point of pride.
Affirm reported a +82 net promoter score, driving partnership with Shinola and 25% customer repeat purchase rate.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.