NPS Intelligence (beta)

…45% Adjusted EBITDA (1) $530M $531M (2) 25% Cash from Operations less Capex $150M $140M 15% Customer Results 5% Client NPS (3) Exceeded our target performance level by delivering strong customer experience and satisfaction Exceeds Target 5% Net…

(2) "NPS" refers to Net Promoter Score, a program to collect and analyze client feedback in order to improve client experience.

…70% Financial 45% Adjusted EBITDA (1) $330M $380M 25% Cash from Operations less Capex $(98)M $49M 15% Customer 5% Client NPS (2) Exceeded our maximum performance level by delivering strong customer satisfaction and NPS results Exceeds Target 5% Net…

…million ​ ​ $567 million ​ Adjusted EBITDA Fall Through (2) ​ ​ 63% ​ ​ 55% ​ Customer & Colleagues — 25% ​ Client Net Promoter Score ​ ​ Performance met target goal ​ Win/Loss Ratio ​ ​ Record new wins with high customer retention exceeded target…

Specifically, per the July-August 2021 survey commissioned by APSG, the net promoter scores, which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, was 56 and 52 for Egencia and GBT…

Specifically, per the July – August 2021 survey commissioned by APSG, the net promoter scores, which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, was 56 and 52 for Egencia and GBT…

Specifically, per the July — August 2021 survey commissioned by APSG, the net promoter scores, which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, was 56 and 52 for Egencia and GBT…

…and detrimentally impacts the validity, enforceability or value of the American Express trademarks, if certain net promoter scores or corporate customer satisfaction scores decline or other events occur constituting a “Major Brand Event” as such…

…and detrimentally impacts the validity, enforceability or value of the American Express trademarks, if certain net promoter scores or corporate customer satisfaction scores decline or other events occur constituting a “Major Brand Event” as such…

…and detrimentally impacts the validity, enforceability or value of the American Express trademarks, if certain net promoter scores or corporate customer satisfaction scores decline or other events occur constituting a ‘‘Major Brand Event’’ as…

…and detrimentally impacts the validity, enforceability or value of the American Express trademarks, if certain net promoter scores or corporate customer satisfaction scores decline or other events occur constituting a ‘‘Major Brand Event’’ as…

…and detrimentally impacts the validity, enforceability or value of the American Express trademarks, if certain net promoter scores or corporate customer satisfaction scores decline or other events occur constituting a ‘‘Major Brand Event’’ as…

Specifically, the net promoter scores (“NPS”), which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, are 56 and 52 for Egencia and GBT respectively, each of which are at least three…

Specifically, the net promoter scores (“NPS”), which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, are 56 and 52 for Egencia and GBT respectively, each of which are at least three…

Specifically, the net promoter scores (“NPS”), which measure customer experience and are an indicator of our ability to win new customers and grow with existing customers, are 56 and 52 for Egencia and GBT respectively, each of which are at least three…

…evolving customer needs in all segments Superior Supplier Economics from new retailing and merchandising opportunities $3Bn 2020 New Wins (1) Most since JV formation 52 Customer NPS Score (2) 92% 2020 “Top two box” Traveler Satisfaction (3) +90bps vs.

And you can see we also have the highest net promoter scores of any of the companies in our industry between Egencia and Amex GBT. 7 Importantly, we have a world-class team supported by long term shareholders.

Retention rate: 95% (Q2 2026) — “maintaining an impressive 95% customer retention rate”

Retention rate: 96% (FY2025) — “Continued share gains and strong customer retention • Total New Wins Value of $3.3 billion • 96% Customer retention rate”

Retention rate (excluding CWT): 96% (FY2025) — “96% customer retention rate in 2025, excluding CWT”

Retention rate: 95% (LTM Q2 2025) — “95% LTM customer retention rate”

Retention rate: 96% (LTM Q1 2025) — “96% LTM customer retention rate”

Retention rate: 97% (FY2024) — “97% customer retention rate, including 99% in GMN”

Retention rate: 97% (LTM Q2 2024) — “97% LTM customer retention rate. Paul Abbott, Amex GBT's Chief Executive Officer, stated: "In the second quarter”

Retention rate: 96% (FY2023) — “Total New Wins Value of $3.5 billion, including $2.2 billion in SME, and 96% customer retention rate for the full year.”

Retention rate: 95% (FY2022) — “95% customer retention rate for full-year 2022.”

Retention rate: 95% (2021) — “95% customer retention rate (excludes Egencia and Ovation)”

Retention rate: 95% (2019) — “>95% (2019) Customer Retention”