WEX Inc.
wexinc.com ↗In their words
“We have retention rates in the mid-90s”
“Very high customer retention rates as demonstrated by our 95% net revenue retention in the health business in Q2”
“To maintain and enhance this strength, we built a sophisticated approach to tracking and managing customer sentiment through a consistent quarterly NPS survey that incorporates customer feedback.”
NPS disclosures (4)
To maintain and enhance this strength, we built a sophisticated approach to tracking and managing customer sentiment through a consistent quarterly NPS survey that incorporates customer feedback.
• Scott Phillips: Expansion of non-fuel revenue opportunities; implementation of business unit cost-savings synergies; customer satisfaction and net-promoter score metrics; and, platform consolidation.
So, we look at customer satisfaction.
We also look at customer satisfaction scores, net promoter scores things that can be leading indicators towards attrition. And at the end of the day, we also think about the brand that we have in the marketplace and making sure that as we price products…
Retention disclosures (3)
WEX Q3 earnings report highlights management's citation of customer retention improvements as a major driver of quarterly stabilization.
Retention rate: 95% (Q4 2024) — “we have retention rates in the mid-90s”
Net revenue retention (health business): 95% (Q2 2021) — “very high customer retention rates as demonstrated by our 95% net revenue retention in the health business in Q2”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.