Raymond James Financial, Inc.
raymondjames.com ↗In their words
“So our advisors and our latest survey gave us 95% satisfaction rate, almost 60% net promoter score on service.”
“We have been measuring our client satisfaction for the past 10 years using Net Promoter Scores, and I'm proud to share that our client satisfaction has never been higher both in terms of satisfaction with Raymond James as well as satisfaction with their…”
“Raymond James gained 17.2% in 3 months with net new assets of $21.7 billion and robust adviser recruiting supporting continued high retention.”
Disclosed NPS over time
Every Net Promoter Score Raymond James Financial, Inc. has published, by date.
NPS disclosures (5)
So our advisors and our latest survey gave us 95% satisfaction rate, almost 60% net promoter score on service.
We have been measuring our client satisfaction for the past 10 years using Net Promoter Scores, and I'm proud to share that our client satisfaction has never been higher both in terms of satisfaction with Raymond James as well as satisfaction with their…
Client satisfaction reaches five-year high 38 Client Net Promoter Score (NPS®) 80 78 78 79 76 77 73 70 70 73 70 67 72 75 77 72 79 64 66 62 47 56 59 65 58 71 66 70 73 78 75 73 69 72 69 73 77 84 60 52 56 56 51 53 46 47 44 60 57 52 52 54 50 55 66 48 51 43…
47 MARKET SHARE OPPORTUNITY CA: 1.9% FL: 7.6% NY: 2.6% TX: 6.6% IL: 4.5% NJ: 3.1% RJ AUA Total AUA Data as of Dec 31, 2018 48 CLIENT SATISFACTION CLIENT SATISFACTION - NET PROMOTER SCORE Top NPS Performing Brands Examples* 80 •
PRIVATE CLIENT GROUP CLIENT SATISFACTION Top NPS Performing NET PROMOTER SCORE Brands Examples* • Apple 89 •
Retention disclosures (1)
Raymond James gained 17.2% in 3 months with net new assets of $21.7 billion and robust adviser recruiting supporting continued high retention.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.