OppFi Inc.
oppfi.com ↗In their words
“We're focused on driving value to our customer and providing the best available service at the highest NPS. And I think we continue to watch some of the other options in the market and some of the competition.”
“About half of our sales costs are from reporting data and tools to support our bank partners underwriting models, and the other half are related to our customer service team, which have played a key role in driving our NPS scores.”
“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 73 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $9.2…”
Disclosed NPS over time
Every Net Promoter Score OppFi Inc. has published, by date.
NPS disclosures (47)
Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 73 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $9.2…
Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 75 NPS Score1 Profitable Across Business Cycles Large Addressable Market Facilitated more than $8.6…
…Table AVG1, November 2023 Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 75 NPS Score1 Profitable Across Business Cycles Large Addressable Market…
OppFi’s net promoter score (NPS) was 78 for the year ended December 31, 2025 and is reflective of its commitment to providing a best-in-class customer service experience.
…Table AVG1, November 2023 Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 76 NPS Score1 Profitable Across Business Cycles Large Addressable Market…
…Table AVG1, November 2023 Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 76 NPS Score1 Profitable Across Business Cycles Large Addressable Market…
OppFi reported a Net Promoter Score of 79 in the June-end quarter, reflecting strong customer satisfaction.
…Credit Constraints” (2019) Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 79 NPS Score1 Profitable Across Business Cycles Large Addressable Market…
OppFi achieved an NPS of 78, bolstering its customer-first strategy and reflecting strong customer loyalty.
OppFi soars 222% in a year with Net Promoter Score of 78 demonstrating highly loyal customer base.
OppFi's Net Promoter Score of 78 signifies a highly loyal consumer base willing to advocate for its brand.
Mission-driven Platform Providing best in class products and customer service with an 80 NPS Score1 Significant Economic Scale Facilitated more than $7.4 billion in gross loan issuance covering over 4.2 million loans, since inception2 Profitable Across…
OppFi’s net promoter score (NPS) was 78 for the year ended December 31, 2024 and is reflective of its commitment to providing a best-in-class customer service experience.
5 Mission-driven Platform Providing best in class products and customer service with an 80 NPS Score1 Significant Economic Scale Facilitated more than $7.2 billion in gross loan issuance covering over 4.0 million loans, since inception2 Profitable…
4 Mission-driven Platform Providing best in class products and customer service with a 78 NPS Score1 Significant Economic Scale Facilitated more than $6.8 billion in gross loan issuance covering over 3.9 million loans, since inception2 Profitable Across…
3 Mission-driven Platform Providing best in class products and customer service with a 78 NPS Score1 Significant Economic Scale Facilitated more than $6.4 billion in gross loan issuance covering over 3.7 million loans, since inception2 Profitable Across…
We're focused on driving value to our customer and providing the best available service at the highest NPS. And I think we continue to watch some of the other options in the market and some of the competition.
…Platform Real-time AI drove automation for 89% of decisions in 2023 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 774;
…Platform Real-time AI drove automation for 89% of decisions in 2023 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 774;
…by checking market for sub-36% APR products OppFi Customers Can Use Proceeds for any Unexpected Expense Medical Family Auto Repair Education Housing Market Leading Terms A- Rating with BBB 1 79 Net Promoter Score (NPS)2 4.5/5.0 Trustpilot TrustScore1 1.
OppFi’s net promoter score (NPS) was 79 for the year ended December 31, 2023 and is reflective of its commitment to providing a best-in-class customer service experience.
…Platform Real-time AI drove automation for 89% of decisions in 2023 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 794;
…Platform Real-time AI drove automation for 85% of decisions in 2022 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 784;
…Platform Real-time AI drove automation for 85% of decisions in 2022 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 784;
…Platform Real-time AI drove automation for 85% of decisions in 2022 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 794;
…Platform Real-time AI drove automation for 85% of decisions in 2022 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 794;
…Platform Real-time AI drove automation for 85% of decisions in 2022 CEO and Executive Chairman as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Exceptional Customer Satisfaction Net Promoter Score of 804;
…as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Robust Customer Demand More than 3.1 million applications in 2022, ~80% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 823;
As disclosed in this report, the Net Promoter Scores for the lending programs of OppFi’s banking partners are 85. The Net Promoter Scores were derived through a third-party service that administers surveys to loan applicants immediately following the…
…as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Robust Customer Demand More than 2.4 million applications in 2021, ~80% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 853;
…as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Robust Customer Demand More than 1.5 million applications in 1H 2022, 83% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 822;
…as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Robust Customer Demand More than 1.5 million applications in 1H 2022, 83% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 822;
And maintain a customer NPS score above 80 points. With regards to the macroeconomic environment, it is clear to us that the 40-year high inflation is having a negative impact on our customers.
…as Largest Shareholder Owner / operator dynamic aligns incentives to maximize shareholder value Robust Customer Demand More than 2.4 million applications in 2021, ~80% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 852;
…automation for 82% of decisions in 2021 Profitable since 2015 $66 million adjusted net income2 in 2021 Robust Customer Demand More than 2.4 million applications in 2021, ~80% mobile generated Exceptional Customer Satisfaction Net Promoter Score of 853;
…Customer Demand More than 2.4 million applications in 2021, ~80% mobile generated Leading Proprietary Credit & Technology Platform Real-time AI drove automation for 82% of decisions in 2021 Exceptional Customer Satisfaction Net Promoter Score of 85;
As one of the top customer-rated digital financial platforms with a Net Promoter Score of 85—which is well above its peers and top retail brands—OppFi is focused on serving millions of consumers who are locked out and unable to qualify for mainstream…
We are seeing very high customer Net Promoter Scores, as well as strong customer metrics. This gives us confidence in our ability to scale the product over time, having identified a strong product/market fit.
OppFi achieves a Net Promoter Score of 85, described as phenomenal performance in fintech customer satisfaction.
As disclosed in this prospectus, the Net Promoter Scores for the lending programs of OppFi’s banking partners are 85. The Net Promoter Scores were derived through a third-party service that administers surveys to loan applicants immediately following…
About half of our sales costs are from reporting data and tools to support our bank partners underwriting models, and the other half are related to our customer service team, which have played a key role in driving our NPS scores.
OppFi maintains an average Net Promoter Score of 85, higher than many financial services companies and top consumer brands.
…Demand More than 2.5 million applications annually, of which 80% are mobile generated Leading Proprietary Credit & Technology Platform Real - time AI drives automation for ~75% of decisions Exceptional Customer Satisfaction Net Promoter Score of 85;
…model 4 60mm Lack Access to Traditional Credit1 31% 2020A Adjusted EBITDA Margin3 4-5 months Average Loan Life 85 Net Promoter Score (NPS)2 This Transaction is Not Just About the Numbers Mission-driven organizations TD Ameritrade: To bring financial…
OppFi named 'Best Consumer Lending Company' and maintains an average Net Promoter Score, cited as a top customer-rated digital financial platform.
OppFi cited NPS of 84 and exceptional customer service as strengths in SPAC merger announcement.
…Market x Proprietary AI Underwriting Technology x Strong Senior Management Team x Industry Consolidation Opportunity x Large Free Cash Flow Generation x Devotion to Customer Service with NPS of 84 OppFi: Investment Thesis Joe Moglia , Chairman •
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.