NPS Intelligence (beta)

…by outperformance in client adoption of AI features and products ​ ​ Customer at the Core ​ ​ ​ ​ ​ 150 % ​ ​ ​ ​ Strong outperformance across metrics including Net Promoter Score and lead generation ​ ​ Data & Technology ​ ​ ​ ​ ​ 150 % ​ ​ ​ ​…

Led to a material double-digit improvement in NPS for the division. Our marquee conferences (such as CERAWeek, London Energy Forum, WPC, and APPEC) continue to have record-breaking attendance and profitability. ​ •

…Continued to focus on the needs of customers and markets by expanding our core offerings and innovating new products, achieving our highest Net Promoter Score on record ​ •

We're starting with metrics that look at for example, our Net Promoter Scores. We're looking at retention.

…across our entire portfolio, starting in Q1 2023. ​ ​ ​ ​ Customer at the Core: We continued to focus on the needs of customers and markets by expanding our core offerings and innovating new products, achieving our highest Net Promoter Score on record.

• Improved the customer experience , achieving highest net promoter customer satisfaction scores on record and offering new customer-oriented solutions with enhanced digital, technology and data capabilities, including delivery of a refreshed integrated…

• Improved the customer experience , achieving increased net promoter scores across each division, through customer-focused initiatives that included creating a centralized S&P Global ESG team to streamline and enhance the customer experience with our…

…goals based on consideration of various quantitative and qualitative key performance indicators (KPIs), such as net promoter scores, revenue from new products/markets, risk management indicators and culture and diversity metrics, scored on a scale…

…division levels will be measured based on the consideration of various quantitative and qualitative key performance indicators, such as net promoter scores, revenue from new products/markets, risk management indicators and culture and diversity metrics.

Net revenue retention: 100% (Q2 2025) — “net renewal rate up more than 1 full percentage point year-over-year”

Retention rate (Market Intelligence): 90% (Q1 2023) — “Renewal rates remain strong in the mid to high 90s.”

Retention rate: 90% (Q3 2020) — “our renewal rate has been kind of low to mid 90s”

Retention rate: 92% (Q4 2019) — “we still operate in that 92%, 93% retention rate across the firm and it seems pretty consistent.”

Churn (smaller customers ($100,000 revenue and less)): 33% (Q2 2016) — “we had about 2,000. Roughly, a third of those have churned.”