FactSet Research Systems Inc.
factset.com ↗In their words
“Solid retention rates at 91% for clients and above 95% for ASV”
“Solid retention rates at 91% for clients and above 95% for ASV”
“ASV retention remained greater than 95% and client retention was 91%”
NPS disclosures (2)
FactSet reported Net Promoter Scores among junior bankers improved by 5 points quarter-over-quarter alongside 22% growth in consultant interactions.
Our NPS scores are very high. And despite that, we are continuing to invest in growing NPS across different segments.
Retention disclosures (80)
FactSet's shift to longer enterprise contracts improves revenue predictability and net retention.
FactSet Q4 earnings beat estimates with total revenues up 5.9% to $1.63B; annual ASV retention remained above 95%.
FactSet reports retention remaining above 95% in Q3 2026.
FactSet's customer retention and incremental workstation additions are driving top-line growth.
Fitch Ratings affirms FactSet at BBB+ with over 90% high client retention supporting recurring subscription revenue.
Net revenue retention: 95% (Q2 2026) — “solid retention rates at 91% for clients and above 95% for ASV”
Retention rate: 91% (Q2 2026) — “solid retention rates at 91% for clients and above 95% for ASV”
FactSet reports customer retention above 95% due to deep, customizable workflows that keep clients engaged.
Retention rate: 91% (Q2 2025) — “ASV retention remained greater than 95% and client retention was 91%”
Net revenue retention: 95% (Q2 2025) — “ASV retention remained greater than 95% and client retention was 91%”
Retention rate: 91% (Q1 2025) — “ASV retention over 95% and client retention at 91%”
Net revenue retention: 95% (Q3 2024) — “ASV retention remained higher than 95% and client retention was 90%”
FactSet reported an annual client retention rate of 92% in fiscal 2022, with 219 new clients added in Q4.
Retention rate: 90% (Q2 2024) — “client retention was 90%”
Retention rate: 95% (Q2 2024) — “ASV retention remained greater than 95%”
Retention rate: 90% (Q1 2024) — “client retention was 90%”
Retention rate: 91% (Q4 2023) — “client retention was 91%”
Retention rate: 92% (Q2 2023) — “client retention remains at 92% year-over-year”
Retention rate: 95% (Q2 2023) — “ASV retention for the second quarter remained greater than 95%”
FactSet reported an annual client retention rate of 92% in fiscal Q1 2023.
FactSet reports high client retention rate of 91% alongside growing customer base and solid revenue growth.
Retention rate: 95% (Q3 2022) — “ASV retention remained greater than 95%”
Net revenue retention: 95% (Q2 2022) — “the second quarter remained greater than 95%”
Retention rate: 92% (Q2 2022) — “Our client retention remains at 92% year-over-year, reflecting the strength of our product portfolio”
Retention rate: 92% (Q1 2022) — “Our client retention improved to 92% year-over-year, which speaks to the success of our products”
Net revenue retention: 95% (Q3 2021) — “our ASV retention continued to be above 95%”
Retention rate: 91% (Q3 2021) — “our client retention improved to 91%, which speaks both to the mission criticality of our solutions”
Retention rate: 90% (Q2 2021) — “Our client retention improved to 90% year-over-year, which speaks both to the mission criticality of our solutions”
Retention rate: 90% (Q4 2020) — “our client retention improved to 90%”
Net revenue retention: 95% (Q3 2020) — “our ASV retention continued to be above 95%”
Retention rate: 89% (Q3 2020) — “Our client retention rate held steady at 89%, demonstrating the value of our offerings to clients”
Net revenue retention: 95% (Q1 2020) — “our annual ASV retention continues to be over 95%”
Retention rate: 89% (Q1 2020) — “our client retention, the number of clients we've attained over the last 12 months, remained at 89%”
Retention rate: 95% (Q1 2019) — “our overall client retention remains very high at over 95%”
Retention rate: 91% (August 31, 2018) — “Annual client retention as of August 31, 2018, was greater than 95% of ASV and 91% when expressed as a percentage of clients.”
Gross revenue retention: 95% (August 31, 2018) — “global client retention rate of greater than 95% of ASV as of August 31, 2018”
Retention rate: 90% (Q3 2018) — “our client retention rate increasing to 90%”
FactSet Research Systems' declining client-retention ratio remains a major concern despite adding new clients each quarter.
Retention rate: 91% (August 31, 2017) — “91% when expressed as a percentage of clients, down slightly from 92% in the prior year”
Gross revenue retention: 95% (August 31, 2017) — “annual client retention rate of greater than 95% of ASV as of August 31, 2017”
Net revenue retention: 95% (Q2 2017) — “your client retention rate remains very stable at 95% of ASV”
Net revenue retention: 95% (FY2015) — “When expressed as a percentage of ASV, our retention rate remained greater than 95%”
Retention rate: 95% (FY2015) — “annual client retention rate...increased to 95%, up from 93% a year ago”
Net revenue retention: 95% (Q1 2016) — “client retention rate when expressed as a percentage of ASV continues to be greater than 95% of ASV”
Retention rate: 95% (Q1 FY2016) — “annual retention increased to 95%, up from 93% in the prior year first quarter”
Retention rate: 94% (May 31, 2015) — “our retention rate increased to 94%, our highest ever client retention rate, which compared to 93% a year ago”
Retention rate: 93% (Q1 FY2015) — “grew to 93% of clients, up from 92% a year ago”
Net revenue retention: 95% (Q1 FY2015) — “Annual client retention remained at greater than 95% of ASV”
Retention rate: 93% (Q3 FY2014) — “As a percentage of actual clients, our annual retention rate improved to 93% of clients, up from 92% a year ago and represents our first increase in that metric since August 2011.”
Retention rate: 92% (Q2 FY2014) — “As a percentage of actual clients, our annual retention rate was 92% at November 30, 2013, also consistent with last year.”
Net revenue retention: 95% (Q2 FY2014) — “our annual client retention rate remained at greater than 95% of ASV, consistent with last year.”
Net revenue retention: 95% (FY2013) — “Annual client retention remained greater than 95% of ASV and 92% when expressed as a percentage of clients.”
Gross revenue retention: 95% (Q2 FY2013 (Feb 28, 2013)) — “annual client retention rate was greater than 95% of ASV, consistent with last year”
Retention rate: 93% (Q2 FY2013 (Feb 28, 2013)) — “annual retention rate improved to 93% at February 28, 2013 as compared to 92% a year ago”
Retention rate: 92% (Q1 FY2013) — “annual client retention rate that is greater than 95% of ASV and 92% in terms of clients”
Retention rate: 95% (fiscal 2012) — “Annual client retention was greater than 95% of ASV and 92% of clients”
Gross revenue retention: 95% (Q1 FY2012 (Nov 30, 2011)) — “Annual client retention remained greater than 95% of ASV”
Retention rate: 92% (Q1 FY2012 (Nov 30, 2011)) — “annual retention rate improved to 92% of clients at November 30 as compared to 90% a year ago”
Retention rate: 95% (fiscal 2011) — “Annual client retention was greater than 95% of ASV, consistent with last year”
Retention rate: 92% (Q3 FY2011) — “On a client basis, annual retention rate improved to 92% of clients at May 31 as compared to 89% a year ago”
Net revenue retention: 95% (Q3 FY2011) — “At May 31, annual client retention was greater than 95% of ASV, consistent with last year.”
Retention rate: 90% (Q2 FY2011) — “Annual client retention rate was greater than 95% of ASV and 90% of clients.”
Gross revenue retention: 95% (Q2 FY2011) — “Annual client retention rate was greater than 95% of ASV and 90% of clients.”
Net revenue retention: 95% (FY2010) — “Annual client retention rate was greater than 95% of ASV”
Retention rate: 90% (Q4 FY2010) — “Annual client retention rate was greater than 95% of ASV and 90% of clients.”
Retention rate: 89% (Q3 FY2010) — “Annual client retention rate was greater than 95% of ASV and 89% of clients.”
Retention rate: 88% (Q4 FY2010) — “Annual client retention rate was greater than 95% of ASV and 88% of clients.”
Gross revenue retention: 95% (Q4 FY2010) — “Annual client retention rate was greater than 95% of ASV and 88% of clients.”
Retention rate: 87% (Q3 FY2009) — “Annual client retention rate was greater than 95% of ASV and 87% of clients.”
Retention rate: 88% (Q4 FY2009) — “Annual client retention rate was greater than 95% of ASV and 88% of clients.”
Retention rate: 90% (February 2009) — “Annual client retention rate was greater than 95% of ASV and 90% of clients”
Net revenue retention: 95% (February 2009) — “Annual client retention rate was greater than 95% of ASV and 90% of clients”
Retention rate: 95% (Q2 FY2008) — “Client retention rate remained above 95%.”
Retention rate: 95% (Q2 FY2007) — “Client retention rate remained above 95%.”
Retention rate: 95% (Q2 FY2006) — “FactSet's client retention rate continued to be above 95%.”
Retention rate: 95% (Q2 FY2005) — “FactSet's client retention rate continued to be above 95%.”
Retention rate: 95% (Q2 FY2004) — “FactSet's client retention rate continued to be above 95%.”
Retention rate: 95% (Q4 2003) — “maintaining our client retention rate at over 95% in a difficult market environment.”
Retention rate: 95% (FY2002) — “Our client retention rate in fiscal 2002 exceeded 95%, consistent with prior years”
Retention rate: 95% (FY2001) — “Client retention for each of fiscal years 2001 and 2000 remained at a rate in excess of 95%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.