Synchrony Financial
In their words
“So again, Brian highlights the Net Promoter Score and the likability of this product, the value proposition and the brand of this product resonates with those consumers.”
“In fact, this more dynamic interface has achieved a double-digit improvement in our transactional Net Promoter Score compared to our previous account management site.”
“Our Net Promoter Score is nearly double the credit card industry average. And as proof of the value our cardholders place on the card, we’ve been able to increase our repeat sales to nearly 60%.”
Disclosed NPS over time
Every Net Promoter Score Synchrony Financial has published, by date.
NPS disclosures (9)
So again, Brian highlights the Net Promoter Score and the likability of this product, the value proposition and the brand of this product resonates with those consumers.
With the improved digital experience across accountholders, we experienced double-digit improvement in net promoter scores compared to our previous account management site.
…>50 ~60% PETS IN FORCE up over 400% since acquisition of Pets Best AMERICANS have or have had a CareCredit card1 NET PROMOTER SCORE CareCredit earns the leading NPS score within credit card industry2 751 IN 10>670,000 Health & Wellness 24 >$900B…
In fact, this more dynamic interface has achieved a double-digit improvement in our transactional Net Promoter Score compared to our previous account management site.
…flexible financing options the care you need Fit care into a monthly budget and reuse for future healthcare needs 77 NPS1 Discovery Pre-Care Point-of-Care Post-Care of cardholders say they would have scope if CareCredit was not available CareCredit…
Our Net Promoter Score is nearly double the credit card industry average. And as proof of the value our cardholders place on the card, we’ve been able to increase our repeat sales to nearly 60%.
…expanded into 13 new specialties since 2018 $9.3 billion LOAN RECEIVABLES up 44% from 1Q’14 ENGAGEMENT DEPTH GROWTH 77 NET PROMOTER SCORE over 80% higher than the industry average ~59% REPEAT SALES compared to ~54% in 1Q’19 5.7 million ACTIVE ACCOUNTS…
3 Nation’s Leading Healthcare Financing Partner Of CareCredit cardholders 94% say they are highly satisfied* Net Promoter Score nearly + + double the industry average 6M 220K $10B * 75 for financial services average active locations in the Purchase…
We continued to invest in the Bank’s deposit and digital bank platforms, improving our Net Promoter Score ® by 18 points as compared to 2014.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.