Moody's Corporation
moodys.com ↗In their words
“Quarterly retention improved to 96%. That's up 200 basis points year-over-year”
“Trailing 12-month retention rate of 97% which reflects how embedded we are in customers' workflows”
“93% recurring revenue, a 93% retention rate, and consistent growth at scale”
NPS disclosures (6)
…sharpen focus on customers – by improving the Company’s Net Promoter Score; • invest with intent to grow and scale – by measuring growth in gross new business from strategic priorities against internal benchmarks;
We also noted that the customers who have adopted Research Assistant have a higher NPS. They have a propensity to expand their relationship with us across the MA portfolio, as Rob alluded to.
sharpen focus on customers – by evaluating any improvement in the Company’s Net Promoter Score and the Company’s Net Expansion Rate; • invest with intent to grow and scale – by measuring the success of internal milestones, GenAI product launches and…
…usage stats and customer satisfaction scores for our research assistant that are very encouraging, actually the satisfaction NPS score for CreditView users who are using research assistance significantly higher than the CreditView users who aren't…
(iv) deployment of a firm-wide customer sentiment program to support sharpening the Company’s focus on customers leading to a 4-point improvement in the Company’s Net Promoter Score;
…sharpen focus on customers – by evaluating any improvement in the Company’s Net Promoter Score and its organic Annualized Recurring Revenue figure;
Retention disclosures (14)
Moody's reported trailing retention of 95% in their earnings results.
Retention rate (KYC and compliance): 96% (Q1 2026) — “Quarterly retention improved to 96%. That's up 200 basis points year-over-year”
Retention rate (Insurance): 97% (Q1 2026) — “trailing 12-month retention rate of 97% which reflects how embedded we are in customers' workflows”
Retention rate (Moody's Analytics): 93% (Q3 2025) — “93% recurring revenue, a 93% retention rate, and consistent growth at scale”
Retention rate (Moody's Analytics): 93% (Q3 2024 YTD) — “Year-to-date customer retention is at 93%”
Retention rate (Moody's Analytics): 94% (Q1 2024) — “Our retention rate has held steady at 94% for the last 2 years and yet again for the first quarter of 2024”
Net revenue retention (Financial Services sector): 109% (FY2023) — “our net expansion rate in the financial services sector stands at a healthy 109%”
Retention rate (Data and Information): 95% (Q1 2022) — “Data and Information revenue for the first quarter was 100% reoccurring...with a customer retention rate of 95%”
Retention rate (Research and Insights): 97% (Q1 2022) — “Research and Insights revenue rose 7%, reflecting strong demand for our credit research analytics and models, underpinned by a 97% customer retention rate”
Retention rate (Moody's Analytics): 96% (Q1 2022) — “revenue was up 23%, supported by organic revenue growth of 9% and a 96% customer retention rate”
Retention rate (Moody's Analytics): 95% (FY2021) — “9% organic revenue growth supported by a 95% retention rate”
Retention rate (Moody's Analytics Research): 96% (Q3 2020) — “research products and 96% retention there, very, very strong”
Retention rate (Moody's Analytics Research, ERS, BvD): 92% (FY2019) — “Research, ERS, and BvD all had retention rates of 92% or higher in 2019”
Retention rate (Moody's Analytics): 94% (FY2019) — “MA has had a stable history of strong retention rates between 94% and 96% since 2012”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.