MSCI Inc.
msci.com ↗In their words
“The retention rate among hedge funds within our index product line was in line with the overall index retention rate at more than 97%”
“MSCI achieved organic subscription run rate growth of over 8% with a retention rate of over 95%”
“A retention rate of close to 96”
NPS disclosures (3)
In our 2020 client survey, MSCI's global Net Promoter Score, a leading indicator of client retention and loyalty, increased to 45 points, up 6 points compared to 2019 and above the average scores for the financial services, enterprise software and SaaS…
• Drove a 4 percentage point increase from 2017 in MSCI’s net promoter score, which measures service quality and client loyalty. Drove initiatives to promote long-term growth •
MSCI’s net promoter score, which measures service quality and client loyalty, was up 5 percentage points from the prior year. Effectively reinforced the performance culture transformation •
Retention disclosures (82)
MSCI's retention declined to 92.3% in Q2 2026 as net new recurring sales fell 62%.
MSCI reported Q2 2026 net revenue of $867M with a 95.3% retention rate.
Retention rate (hedge funds within index): 97% (Q2 2026) — “The retention rate among hedge funds within our index product line was in line with the overall index retention rate at more than 97%”
Retention rate: 95% (Q2 2026) — “MSCI achieved organic subscription run rate growth of over 8% with a retention rate of over 95%”
Retention rate (Asset Managers): 96% (Q1 2026) — “a retention rate of close to 96”
Retention rate: 95.4% (Q1 2026) — “The retention rate across all MSCI Inc. product lines was 95.4%.”
Retention rate (Americas): 94% (Q4 2025) — “a retention rate slightly above 94% in the Americas in Q4”
Retention rate (EMEA): 93% (Q4 2025) — “a retention rate slightly below 93% in EMEA in Q4”
Retention rate (Asset Managers): 97% (Q3 2025) — “solid retention rate with asset managers, which is about 97% across the company in the third quarter”
Retention rate (Private Capital Solutions and Real Assets): 93.3% (Q3 2025) — “the retention rate improved slightly to 93.3%”
Retention rate (Sustainability and Climate): 94% (Q3 2025) — “The Sustainability and Climate retention rate was almost 94%”
Retention rate (Private Assets): 91% (Q2 2025) — “The retention rate for private assets remained stable from last year's level at slightly over 91%.”
Retention rate (Sustainability and Climate): 94.5% (Q1 2025) — “The retention rate of 94.5% for the segment”
Retention rate (Asset Managers): 96% (Q1 2025) — “We achieved a retention rate of 96% with asset managers in Q1”
Retention rate: 95% (Q1 2025) — “MSCI Inc. delivered a retention rate of over 95%”
Retention rate (Private Capital Solutions): 92% (Q4 2024) — “we had a retention rate of 92%”
Retention rate (ESG and Climate/Asset Managers): 95% (Q4 2024) — “a retention rate of nearly 95% among asset manager clients for our ESG and Climate product line”
Retention rate (ESG and Climate): 93% (Q4 2024) — “Our retention rate for the segment was over 93%”
Retention rate (Index/Asset Managers): 96% (Q4 2024) — “a retention rate of almost 96% with asset managers”
Retention rate (Asset Managers): 94% (Q4 2024) — “a 94% retention rate with this segment”
Retention rate (Real Assets): 92% (Q3 2024) — “with a retention rate slightly above 92%”
Retention rate (Private Capital Solutions): 94% (Q3 2024) — “The Private Capital Solutions retention rate was almost 94%”
Retention rate (Wealth Managers): 97% (Q3 2024) — “we have a wealth retention rate of over 97%”
Retention rate (Asset Managers): 96% (Q3 2024) — “Our firm wide retention rate among asset managers has stayed high and it was close to 96% in the third quarter.”
MSCI maintains strong customer retention rates due to high product switching costs.
Retention rate (Real Assets): 90% (Q2 2024) — “a retention rate of 90%”
Retention rate (Private Capital Solutions): 93% (Q2 2024) — “the retention rate was almost 93%”
Retention rate (Analytics): 96% (Q2 2024) — “our best ever Q2 retention rate at close to 96%”
Retention rate: 95% (Q2 2024) — “a retention rate of almost 95% across MSCI”
Retention rate (Asset managers): 97% (Q1 2024) — “retention rate with asset owners and asset managers was a 95% and 97%, respectively.”
Retention rate (Asset owners): 95% (Q1 2024) — “retention rate with asset owners and asset managers was a 95% and 97%, respectively.”
Retention rate (Private Capital Solutions): 96% (Q1 2024) — “a retention rate of close to 96%.”
Retention rate (Multi-product clients): 93% (Q1 2024) — “The Q1 retention of those clients on average is 93% or higher.”
Retention rate (Real Assets (RCA >$50k clients)): 96% (FY2023) — “the retention rate of that cohort is 96% for the full year of 2023.”
Retention rate (Real Assets): 89% (Q4 2023) — “The retention rate of 89% for the quarter was impacted by pickup and cancels from small clients.”
Retention rate (ESG and Climate): 95.9% (FY2023) — “a retention rate of 94.7% for the quarter and 95.9% for the full year.”
Retention rate (ESG and Climate): 94.7% (Q4 2023) — “a retention rate of 94.7% for the quarter and 95.9% for the full year.”
Retention rate (Analytics): 94.4% (FY2023) — “highest ever full year retention rate in Analytics at 94.4%.”
Retention rate: 94% (FY2023) — “We delivered a retention rate of nearly 94%, including our highest ever full year retention rate in Analytics at 94.4%.”
Retention rate (Index): 96.2% (Q3 2023) — “the overall retention rate, we think, remains pretty good at 96.2%.”
Retention rate (Real Assets): 91% (Q3 2023) — “along with a retention rate of 91%.”
Retention rate (ESG and Climate): 96% (Q3 2023) — “posting a retention rate of 96%.”
Retention rate: 95.4% (Q3 2023) — “a retention rate of 95.4%.”
Retention rate (Real Assets): 93% (Q2 2023) — “a retention rate of close to 93%.”
Retention rate (ESG and Climate): 97% (Q2 2023) — “the retention rate from our ESG and Climate product segment remain resilient at 97%.”
Retention rate (Analytics): 95% (Q2 2023) — “highest second quarter retention rate ever of over 95%.”
Retention rate: 95.2% (Q1 2023) — “retention rate briefly, 95.2%.”
Retention rate (Private Assets): 92% (Q1 2023) — “94% and 92% retention in Analytics and Private Assets, respectively.”
Retention rate (Analytics): 94% (Q1 2023) — “94% and 92% retention in Analytics and Private Assets, respectively.”
Retention rate (Index): 96% (Q1 2023) — “both index and ESG and climate reporting over 96% retention.”
Retention rate: 95% (Q1 2023) — “a retention rate of over 95%.”
Retention rate (ESG): 97% (Q3 2022) — “our ESG retention rate increased by 66 basis points to reach 97% overall.”
Retention rate (Climate): 97.6% (Q3 2022) — “achieving a 97.6% retention rate.”
Retention rate (Analytics): 95.9% (Q3 2022) — “In Analytics, we achieved our highest retention rate ever at 95.9%.”
Retention rate: 96.4% (Q3 2022) — “our retention rate was 96.4% up by a 188 basis points from a year earlier.”
Retention rate (Real Assets/RCA): 96% (Q2 2022) — “the retention rate is quite strong at 96% within the segment.”
Retention rate (Analytics): 94% (Q2 2022) — “We also posted a strong retention rate for Analytics of 94%.”
Retention rate: 95.5% (Q2 2022) — “MSCI achieved a 95.5% retention rate, up from 94.4% in the second quarter of 2021.”
Retention rate (ESG and Climate): 98.7% (Q1 2022) — “our ESG and Climate retention rate hit an all-time high of 98.7%.”
Retention rate: 96% (Q1 2022) — “nearly a 96% retention rate.”
Retention rate (Analytics): 93.4% (Q4 2021) — “our retention rate improved to 93.4%”
Retention rate: 96.3% (Q1 2021) — “MSCI's total retention rate in the first quarter was 96.3%, up 130 basis points year-over-year”
Retention rate: 94.5% (Q3 2020) — “MSCI's overall retention rate for the third quarter was 94.5%, improving approximately 100 basis points compared to the second quarter”
Retention rate (Asset managers): 94.6% (Q2 2020) — “Asset managers continue to drive the largest mix of new subscription sales across MSCI through both new and upsell opportunities, and this past quarter had a retention rate of 94.6%”
Retention rate: 92.9% (Q4 2019) — “The fourth quarter's retention rate was down from the third quarter, but in-line with last year's fourth quarter rate at 92.9%”
Retention rate: 95.5% (Q2 2019) — “Our strong focus on continually adding value to our clients has helped us achieve a retention rate of 95.5% in Q2, the highest level in the last decade”
Retention rate: 95.2% (Q1 2019) — “the retention rate in the quarter, you probably saw, was 95.2%, which is close to the – if not the lowest rate we've had in a first quarter”
Retention rate (Analytics): 94.1% (Q3 2018) — “The Analytics retention rate was 94.1%, compared to 93.4% prior year Q3”
Retention rate (Index): 96.1% (Q3 2018) — “Q3 Index retention rate remains very strong at 96.1%”
Retention rate: 95% (Q3 2018) — “we continue to maintain a very high retention rate, 95% this quarter”
Retention rate (Analytics): 92.1% (Q2 2018) — “The analytics retention rate was 92.1%”
Retention rate (Index): 95.9% (Q2 2018) — “Q2 Index retention rate remained very strong at 95.9%”
Retention rate (Strategic accounts): 95.7% (Q2 2018) — “representing 41% of our total subscription run rate, and both key statistics such as 11% subscription run rate growth and 95.7% retention rate”
Retention rate (Index): 96.4% (Q1 2018) — “The Q1 index retention rate remained very strong at 96.4%”
Retention rate: 93.9% (Q2 2017) — “we're seeing a higher retention rate. Retention at 93.9%, up over the last several quarters”
Retention rate (All Other): 92% (Q1 2017) — “Aggregate retention rate for the All Other segment remains high at 92%”
Retention rate (Index): 97% (Q1 2017) — “Index at an impressive aggregate retention rate of 97%”
Retention rate: 95% (Q1 2017) — “We delivered a strong overall aggregate retention rate of 95%, with Index at an impressive aggregate retention rate of 97%”
Retention rate: 93% (Q4 2016) — “Aggregate retention rate remained high and partially 93% in the quarter and 95% from the full year”
Retention rate (Analytics): 92% (Q3 2016) — “year-to-date retention remains high at 92% compared to 94% in the same period last year”
Retention rate (Analytics): 90% (Q3 2016) — “As a result of the higher cancels in the quarter, Analytics retention declined to 90% down from 95% a year ago”
Retention rate: 95% (Q1 2016) — “our retention rates are quite strong at 95%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.