Assurant
assurant.com ↗In their words
“Our ability to continuously innovate our products and services has supported a stronger and more differentiated customer experience, resulting in increased Net Promoter Scores.”
“As I think about that part of the business, volumes have been a little lower than expected, but customer feedback and Net Promoter Scores have been exceptional, and I would say higher than we would have otherwise anticipated.”
“And we're seeing incredible Net Promoter Scores. I would say we had a really, really high NPS prior to same unit repair.”
Disclosed NPS over time
Every Net Promoter Score Assurant has published, by date.
NPS disclosures (14)
…filings, risk management, data analytics, customer support and claims handling, supply chain services, service delivery and repair and logistics management, while ensuring exceptional customer experience measured through our net promoter scores.
…strategy, risk management, data analytics, customer support and claims handling, supply chain services, service delivery and repair and logistics management, while ensuring exceptional customer experience measured through our net promoter scores.
…strategy, risk management, data analytics, customer support and claims handling, supply chain services, service delivery and repair and logistics management, while ensuring exceptional customer experience measured through our net promoter scores.
Our ability to continuously innovate our products and services has supported a stronger and more differentiated customer experience, resulting in increased Net Promoter Scores.
As I think about that part of the business, volumes have been a little lower than expected, but customer feedback and Net Promoter Scores have been exceptional, and I would say higher than we would have otherwise anticipated.
And we're seeing incredible Net Promoter Scores. I would say we had a really, really high NPS prior to same unit repair.
…and CX Customers Transformation: Digital self-serve 25%+ increase in usage with mobile client 10%+ increase in Net Promoter Score (“NPS”) Dynamic Fulfillment: complete mobile claims in channel of choice 25%+ increase in NPS IVR to web routing…
…Our Net Promoter Scores (NPS) for our growth businesses, as well as Assurant overall, have remained strong with year-over-year improvement for key clients.
But overall, customer service has been excellent and NPS scores in terms of what customers are telling us have been really, really strong. 28:09 So that's more from the parts side.
Strong trade-in and upgrade promotions have also led to higher trade-in volumes for Assurant as well as higher Net Promoter Scores and net subscriber growth within our client base.
…Overall, as well as for our lines of businesses targeted for growth, our Net Promoter Scores (NPS) improved year-over-year, a trend we anticipate will continue in 2021 and beyond.
These platforms allow customers to help solve technical issues, optimize performance of their devices and connect to live technical assistance, all of which delivers a better experience as tracked through our net promoter scores.
…Efficiency Better Customer Experience Easy smartphone interface Faster claims handling Increased satisfaction and Net Promoter Score Straight-through processing of select claims Less manual work for adjuster Enhanced fraud detection Tell us about…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.