Technology
Software and SaaS, IT services, hardware, internet platforms and cybersecurity. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”

“IBM's AskHR platform significantly improved its internal Net Promoter Score from -35 to +74.”
“Everpure maintains a 10-year average Net Promoter Score of 90.”

“Apple's Net Promoter Score is estimated at 61 in 2025, surpassing tech industry averages.”

“ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.”
“In 2025, our Customer NPS decreased three points year over year to nine (2024: 12), which is below our target range of 12 to 16. Starting in 2026, we will revise our cust…”
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner.”
“Our investment here to complement our world class customer support (with a net promoter score of >90 for many years) and professional services, is helping our customers g…”
“Zoom reports industry-leading NPS of 58 from over 22,000 responses.”
“Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.”
“Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.”
“Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above.”
White space
19 of 39 Fortune 500 companies in technology (49%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.




Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Technology
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.