NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology

Technology

Software and SaaS, IT services, hardware, internet platforms and cybersecurity. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

2,626
Companies
with a public NPS or retention disclosure
3,045
NPS disclosures
603 companies gave a number
80
Median disclosed NPS
last 3 years · 425 scores
1,774
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

DXC Technology
IT Services · dxc.com
Fortune 500 #320DXC7 NPS disclosures
47NPS · 2026
20222026
Retention 90% · 2024
“DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.”
— reported by investing.com · 12 Jun 2026
Latest: investing.com
International Business Machines Corporation
IT Services & Software · ibm.com
Fortune 500 #64IBM5 NPS disclosures
74NPS · 2025
20192025
NRR 100% · 2024
“IBM's AskHR platform significantly improved its internal Net Promoter Score from -35 to +74.”
— reported by news.ssbcrack.com · 23 Sep 2025
Latest: news.ssbcrack.com
Pure Storage
Data Storage Software · purestorage.com
P48 NPS disclosures
90NPS · 2026
20242026
NRR 117% · 2026Retention 95% · 2017
“Everpure maintains a 10-year average Net Promoter Score of 90.”
— reported by blocksandfiles.com · 27 Aug 2026
Latest: blocksandfiles.com
Apple
Hardware & Software · apple.com
Fortune 500 #4AAPL7 NPS disclosures
61NPS · 2026
20192026
“Apple's Net Promoter Score is estimated at 61 in 2025, surpassing tech industry averages.”
— reported by thestreet.com · 10 Apr 2026
Latest: thestreet.com
Arista Networks
Networking Hardware · arista.com
Fortune 500 #418ANET7 NPS disclosures
89NPS · 2026
20202026
“ANET reported a 2026 Net Promoter Score of 89, reflecting high customer satisfaction and continued adoption of its enterprise and cloud networking services.”
— reported by theglobeandmail.com · 3 Jul 2026
Latest: theglobeandmail.com
SAP Fieldglass
Enterprise Software · sap.com
SAP45 NPS disclosures
9NPS · 2026
20232026
Retention 96% · 2020
“In 2025, our Customer NPS decreased three points year over year to nine (2024: 12), which is below our target range of 12 to 16. Starting in 2026, we will revise our cust…”
— SAP Fieldglass · SEC 6-K report · filed 6 Mar 2026
Latest: SEC 6-K report
SoundThinking, Inc.
Public Safety Software · soundthinking.com
SSTI21 NPS disclosures
70NPS · 2026
20222026
NRR 105% · 2025Churn 1% · 2024
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner.”
— SoundThinking, Inc. · SEC 10-K annual report · filed 30 Mar 2026
Latest: SEC proxy statement
Nutanix
Infrastructure Software · nutanix.com
NTNX27 NPS disclosures
90NPS · 2025
20202025
NRR 106% · 2026GRR 90% · 2023Retention 96% · 2021Churn 5.1% · 2021
“Our investment here to complement our world class customer support (with a net promoter score of >90 for many years) and professional services, is helping our customers g…”
— Nutanix · SEC proxy statement · filed 22 Oct 2025
Latest: SEC proxy statement
Zoom Video Communications, Inc.
Video Communications · zoom.us
ZM15 NPS disclosures
72NPS · 2026
20192026
NRR 99% · 2026Churn 2.9% · 2026
“Zoom reports industry-leading NPS of 58 from over 22,000 responses.”
— reported by quiverquant.com · 10 Dec 2025
Latest: blog.zoom.us
Zscaler, Inc.
Cybersecurity Platform · zscaler.com
ZS10 NPS disclosures
82NPS · 2026
20202026
NRR 115% · 2026GRR 90% · 2022
“Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.”
— reported by finance.yahoo.com · 12 Sep 2026
Latest: finance.yahoo.com
Rubrik
Data Security Software · redrobin.com
RBRK8 NPS disclosures
80NPS · 2026
20172026
NRR 119% · 2026
“Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.”
— reported by theglobeandmail.com · 5 Jun 2026
Latest: theglobeandmail.com
Calix
Telecom Software Platform · calix.com
CALX19 NPS disclosures
90NPS · 2026
20242026
“Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above.”
— reported by telecompaper.com · 13 Oct 2026
Latest: telecompaper.com

White space

19 of 39 Fortune 500 companies in technology (49%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Nvidia
Fortune 500 #16
Dell Technologies
Fortune 500 #40
Broadcom
Fortune 500 #67
Reports retention
Micron Technology
Fortune 500 #116
Advanced Micro Devices
Fortune 500 #121
Applied Materials
Fortune 500 #149
Reports retention
Amphenol
Fortune 500 #187
Lam Research
Fortune 500 #225
Texas Instruments
Fortune 500 #235
Leidos Holdings
Fortune 500 #243
Corning
Fortune 500 #267
KLA
Fortune 500 #338
Motorola Solutions
Fortune 500 #355
Analog Devices
Fortune 500 #371
Workday
Fortune 500 #404
Reports retention
Western Digital
Fortune 500 #406
CACI International
Fortune 500 #432
Marvell Technology
Fortune 500 #449
Sanmina
Fortune 500 #455

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 3,045 in the database →

2026-10-16
92
TechRound achieved 92% Net Promoter Score in best year yet with £1.67m revenue and £350,000 organic growth. techround.co.uk ↗
2026-10-16
80
2026-10-15
56
Softcat reports Employee Net Promoter Score increased to 56 from 55 and Employee Engagement Score to 91% from 88% in FY 2026. gurufocus.com ↗
2026-10-15
82
Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82. blogs.oracle.com ↗
2026-10-14
—
ExaGrid reports record Q3 bookings and revenue, with highest NPS score and customer retention rate in the backup industry. afp.com ↗
2026-10-14
95
VergeIO reported an NPS in the 95th percentile with zero detractors, alongside ARR growth of more than 80%. itwire.com ↗
2026-10-14
88
NWN achieved a company-record Net Promoter Score of 88. businesswire.com ↗
2026-10-13
—
OnePlus 16 delivers upgraded product competitiveness with Net Promoter Score rising for three consecutive years. eu.36kr.com ↗
2026-10-13
—
Servers.com Private Data Center service improved Net Promoter Score by 15%. app.dealroom.co ↗
2026-10-13
90
Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above. telecompaper.com ↗
2026-10-13
89
Naboo reports Net Promoter Score of 89, significantly above the sector average of approximately 40. voyages-d-affaires.com ↗
2026-10-13
—
Naboo boasts a strong Net Promoter Score for its event procurement and finance platform. procurementmag.com ↗

More companies in Technology

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.