monday.com Ltd.
monday.com ↗In their words
“We actually see high levels of cross retention across our $50,000 cohort now at 91%. renewal rates in the high nineties”
“Our overall net dollar retention rate declined slightly in Q1, reflecting slower enterprise customer seat expansion”
“NDR for all customers was over 120%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (68)
monday.com's net dollar retention reached approximately 108%, indicating expansion within existing customers.
Monday.com reported net dollar retention of 109%, though revenue growth is projected to slow to 12.7%.
monday.com reported net dollar retention of 109% in Q2 2026 on a trailing four-quarter weighted basis.
monday.com reports Net Revenue Retention Rate of 113% in Q2 2026, down from 114% in previous quarter.
monday.com Q2 2026: overall net dollar retention was 109% (115% for larger customers); revenue grew 22% YoY with AI ARR growth.
Net revenue retention (customers with more than $50,000 in ARR): 115% (Q2 2026) — “Net dollar retention rate for customers with more than $50,000 in ARR was 115%.”
Net revenue retention (customers with more than 10 users): 113% (Q2 2026) — “Net dollar retention rate for customers with more than 10 users was 113%.”
Net revenue retention: 109% (Q2 2026) — “Net dollar retention rate was 109%.”
Net revenue retention: 108% (FY2026) — “For the reminder of fiscal year 2026, we expect NDR to be 108%”
monday.com's net revenue retention is hovering around 110%, meaning customers spending $100 a year ago now spend approximately $110.
monday.com demonstrates strong enterprise growth with 116% net revenue retention among digital-activity-tied revenue streams.
monday.com reported a net dollar retention rate of 110%, indicating solid revenue expansion from existing customers.
Net revenue retention (Enterprise customers ($500k+ ARR)): 116% (Q1 2026) — “Net dollar retention for this cohort stands at 116% as of the end of Q1 2026”
Monday.com faces potential Net Dollar Retention deterioration, with analysts warning that a drop below 105% would validate concern over seat collapse.
Article discusses how monday.com's pricing update may impact net retention trends.
Monday.com reported Q1 net revenue retention rate of 114%, in line with the previous quarter, with annual recurring revenue of $1.41 billion.
monday.com announced Q1 2026 results with net dollar retention rate of 110% and revenue of $351.3 million, up 24% year-over-year.
Net revenue retention (customers with more than $100,000 in ARR): 115% (Q1 2026) — “Net dollar retention rate for customers with more than $100,000 in ARR was 115%.”
Net revenue retention (Customers with >$50,000 ARR): 116% (Q4 2025 (three months ended Dec 31, 2025)) — “Our Net Dollar Retention Rate for Customers with more than $50,000 in ARR was 116%, 115% and 115% for the three months ended December 31, 2025, 2024, and 2023, respectively.”
Net revenue retention (All customers): 110% (Q4 2025 (three months ended Dec 31, 2025)) — “Our overall Net Dollar Retention Rate was 110%, 112% and 110% for the three months ended December 31, 2025, 2024, and 2023, respectively.”
Net revenue retention (customers with more than $100,000 in ARR): 116% (FY2025) — “Net dollar retention rate for customers with more than $100,000 in ARR was 116%.”
Net revenue retention (customers with more than 10 users): 114% (FY2025) — “Net dollar retention rate for customers with more than 10 users was 114%.”
Net revenue retention: 110% (FY2025) — “Net dollar retention rate was 110%.”
Retention rate ($50,000+ cohort): 99% (Q4 2025) — “we actually see high levels of cross retention across our $50,000 cohort now at 91%. renewal rates in the high nineties”
Monday.com reports 111% net dollar retention rate despite a slight dip from 112%, reflecting strong customer loyalty and upsell success.
monday.com faces pressure from deteriorating net dollar retention metrics affecting enterprise growth.
Monday.com Q2 2025 earnings report shows Net Revenue Retention Rate of 115%, in line with previous quarter.
Net revenue retention: 111% (Q2 2025) — “Net dollar retention rate was 111%”
Rockership monday.com maintains 110-114% Net Revenue Retention, with enterprise customers at 112% NRR, reducing new customer acquisition burden by approximately 40%.
Net revenue retention (customers with more than 10 users): 115% (Q4 2024) — “Our Net Dollar Retention Rate for customers with more than 10 users was 115%, 115%, and 130% for the three months ended December 31, 2024, December 31, 2023, and December 31, 2022, respectively.”
Net revenue retention (Customers with more than $100,000 in ARR): 116% (Q4 2024) — “Net Dollar Retention Rate for Customers with more than $100,000 in ARR was 116%, 114%, and 135% for the three months ended December 31, 2024, 2023, and 2022, respectively.”
Net revenue retention (all customers): 112% (Q4 2024) — “our overall Net Dollar Retention Rate was 112% for the three months ended December 31, 2024, 110% for the three months ended December 31, 2023, and 121% for the three months ended December 31, 2022.”
Net revenue retention: 112% (Q4 2024) — “Net dollar retention rate increased to 112%”
Monday.com's net revenue retention rate has shown improvement, indicating stronger customer retention and expansion.
Net revenue retention (customers with more than $50,000 in ARR): 115% (Q3 2024) — “Net dollar retention rate for customers with more than $50,000 in ARR was 115%”
Net revenue retention: 111% (Q3 2024) — “Net dollar retention rate increased to 111%”
monday.com reported a net dollar retention rate of 115% for customers with more than $50,000 in ARR in Q3 2024.
Monday.com reported net dollar retention rate of 110% (114% for customers with 10+ users) in Q2 2024 earnings.
Net revenue retention (customers with more than 10 users): 114% (Q1 2024) — “Net dollar retention rate for customers with more than 10 users was 114%”
Net revenue retention (all customers): 110% (FY2023) — “dollar-based net retention rate of 110% as of December 31, 2023”
Net revenue retention (customers with more than 10 users): 115% (FY2023) — “Net dollar retention rate for customers with more than 10 users was 115%”
Net revenue retention: 110% (FY2023) — “Net dollar retention rate was 110%”
Net revenue retention (customers with more than $50,000 ARR): 115% (Q3 2023) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 115%.”
Monday.com reported net dollar retention of over 110% in Q2, with rates exceeding 120% for customers with more than ten users.
Net revenue retention (customers with more than $50,000 ARR): 120% (Q2 2023) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 120%.”
Net revenue retention: 110% (Q2 2023) — “Net dollar retention rate was over 110%.”
Net revenue retention (customers with more than $50,000 ARR): 125% (Q1 2023) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 125%.”
Net revenue retention: 115% (Q1 2023) — “Net dollar retention rate was over 115%.”
Net revenue retention: 110% (Q1 2023) — “Our overall net dollar retention rate declined slightly in Q1, reflecting slower enterprise customer seat expansion”
Net revenue retention (all customers): 120% (Q4 2022) — “dollar-based net retention rate of over 120% as of December 31, 2022”
Net revenue retention (customers with more than $50,000 ARR): 135% (FY2022) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 135%.”
Net revenue retention (customers with more than 10 users): 130% (FY2022) — “Net dollar retention rate for customers with more than 10 users was over 130%.”
Net revenue retention: 120% (FY2022) — “Net dollar retention rate was over 120%.”
Net revenue retention (customers with more than $50,000 ARR): 145% (Q3 2022) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 145%.”
Net revenue retention: 120% (Q3 2022) — “NDR for all customers was over 120%”
Net revenue retention (customers with more than $50,000 ARR): 150% (Q2 2022) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 150%.”
Net revenue retention: 125% (Q2 2022) — “Net dollar retention rate was over 125%.”
Net revenue retention (10+ users): 135% (Q2 2022) — “Net dollar retention rate for customers with more than 10 users was over 135%”
Net revenue retention (customers with more than $50k ARR): 150% (Q1 2022) — “Net dollar retention rate for customers with more than $50,000 in annual recurring revenue was over 150%.”
Net revenue retention (all customers): 125% (Q1 2022) — “Net dollar retention rate was over 125%.”
Net revenue retention (customers with more than 10 users): 135% (FY 2021) — “Net dollar retention rate for customers with more than 10 users was over 135%.”
Net revenue retention: 120% (FY 2021) — “Net dollar retention rate was over 120%.”
Net revenue retention (customers with 10+ users): 130% (Q3 2021) — “Net-dollar-retention rate for customers with 10+ users was over 130%”
Net revenue retention (all customers): 115% (Q3 2021) — “Our net dollar retention rate for all customers improved to over 115%.”
Net revenue retention (customers with 10+ users): 125% (Q2 2021) — “Net-dollar-retention rate for customers with 10+ users was over 125%”
Net revenue retention (all customers): 111% (Q2 2021) — “Our net dollar retention rate for all customers was over 111%.”
Net revenue retention (customers with more than 10 users): 121% (Q1 2021) — “Net Dollar Retention Rate for customers with more than 10 users was 116% and 119% for the three months ended December 31, 2019 and 2020, respectively, and 119% and 121% for the three months ended March 31, 2020 and 2021”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.