BlackLine, Inc.
blackline.com ↗In their words
“Dollar-based net revenue retention was 102.4% or approximately 104% normalizing for FX”
“Enterprise renewal rates remained strong at 96%”
“Enterprise customer cohort maintained a revenue renewal rate of 95%”
NPS disclosures (4)
And so for BlackLine, we're a positive five who are archrival, if you will, in invoice to cash -- negative 21. Our partners are really stepping up their activities because they like what BlackLine can bring.
…about, your Customer Success team is doing, do you have any metrics you can share, like the growth in referenceable customers or NPS scores or at least talk about how these are trending and how you see them -- how you see the trajectory going forward?
And have you been able to track or observe any changes in your net promoter score as a result of some of these customer workshops and other customer success initiatives that have been put into place in the past year?
During the year, we were pleased to see that we maintained our high renewal rate and NPS scores and increased the ACV of our largest customers as they embraced more of our products.
Retention disclosures (73)
BlackLine's sales cycles and net revenue retention are easing despite new industry blueprint expansion.
BlackLine reported dollar-based net revenue retention of 102.4% in Q2 2026.
BlackLine achieved a dollar-based net revenue retention rate of 102% at June 30, 2026.
Net revenue retention: 102.4% (Q2 2026) — “Dollar-based net revenue retention was 102.4% or approximately 104% normalizing for FX”
Net revenue retention: 102% (Q2 2026) — “Achieved a dollar-based net revenue retention rate of 102% at June 30, 2026.”
BlackLine reported net revenue retention of 105%, trailing top-tier peers, amid analyst estimate cuts.
BlackLine Inc reports 92% revenue renewal rate in Q4 2025, with strong enterprise customer retention offset by higher middle-market churn.
BlackLine maintains a 93% renewal rate and 80% gross margins, serving customers in 70% of the Fortune 100.
BlackLine reported Q1 2026 net revenue retention of 105% (including a 1-point FX headwind) with a 93% revenue renewal rate.
Retention rate (enterprise): 96% (Q1 2026) — “Enterprise renewal rates remained strong at 96%”
Retention rate: 93% (Q1 2026) — “revenue renewal rate was 93%”
Retention rate (enterprise): 95% (Q4 2025) — “enterprise customer cohort maintained a revenue renewal rate of 95%”
Net revenue retention (enterprise): 107% (Q4 2025) — “NRR for enterprise customers saw material...107% this quarter”
Retention rate: 92% (Q4 2025) — “revenue renewal rate in the fourth quarter was 92%”
Net revenue retention: 105% (Q4 2025) — “Achieved a dollar-based net revenue retention rate of 105% at December 31, 2025.”
Retention rate: 93% (Q3 2025) — “revenue renewal rate in the third quarter was 93%”
Net revenue retention: 103% (Q3 2025) — “Achieved a dollar-based net revenue retention rate of 103% at September 30, 2025, inclusive of an approximate one point headwind from foreign exchange.”
Retention rate: 91% (Q2 2025) — “Q2 renewal rate was 91% and continues to be around the mid-90s for enterprise and in the 80s”
Net revenue retention: 105% (June 30, 2025) — “Achieved a dollar-based net revenue retention rate of 105% at June 30, 2025.”
Retention rate (Mid-market): 90% (Q1 2025) — “mid-market in our expected 90s range”
Retention rate (Enterprise): 96% (Q1 2025) — “Our enterprise revenue renewal rate remains very healthy at 96%”
Retention rate: 94% (Q1 2025) — “Our revenue renewal rate was 94% this quarter...up 1 point versus the prior year.”
Net revenue retention: 104% (Q1 2025 (March 31, 2025)) — “Achieved a dollar-based net revenue retention rate of 104% at March 31, 2025”
Retention rate (Mid-market): 92% (Q4 2024) — “coupled with a notable improvement in our mid-market business, which came in at 92%”
Retention rate (Enterprise): 97% (Q4 2024) — “Our enterprise performance was strong at 97%”
Retention rate: 96% (Q4 2024) — “Our revenue renewal rate in the fourth quarter was 96%, reflecting further improvement across both enterprise and mid-market.”
Net revenue retention: 102% (December 31, 2024) — “Achieved a dollar-based net revenue retention rate of 102% at December 31, 2024.”
Retention rate (Mid-market): 80% (Q3 2024) — “we are seeing expected churn in the mid-market where renewal rates were in the 80s”
Retention rate (Enterprise): 97% (Q3 2024) — “Our Enterprise segment...demonstrated strong performance with a 97% renewal rate consistent with historical levels”
Retention rate: 92% (Q3 2024) — “Our overall renewal rate was 92%, this reflects our intentional strategic shift.”
Retention rate (Mid-market): 89% (Q2 2024) — “The mid-market ticked down high 80s from what it had been in the low 90s.”
Retention rate (Enterprise): 95% (Q2 2024) — “enterprise that actually improved to 95%”
Net revenue retention: 104% (Q2 2024) — “Achieved a dollar-based net revenue retention rate of 104% at June 30, 2024.”
Retention rate: 93% (Q1 2024) — “Our revenue renewal rate in the first quarter was 93%.”
Net revenue retention: 105% (Q1 2024) — “Achieved a dollar-based net revenue retention rate of 105% at March 31, 2024.”
Retention rate: 94% (Q4 2023) — “Our revenue renewal rate was 94%, consistent with prior quarter”
Net revenue retention: 106% (Q4 2023) — “Achieved a dollar-based net revenue retention rate of 106% at December 31, 2023.”
Retention rate: 94% (Q3 2023) — “Our revenue renewal rate was 94% this quarter below our expectations.”
Net revenue retention: 105% (Q3 2023) — “Achieved a dollar-based net revenue retention rate of 105% at September 30, 2023”
Retention rate (Enterprise): 97% (Q2 2023) — “the renewal rate in addition to what Owen just said, is 97% for the enterprise”
Retention rate: 95% (Q1 2023) — “Our renewal rate was 95% in the quarter.”
Net revenue retention: 106% (Q1 2023) — “Achieved a dollar-based net revenue retention rate of 106% at March 31, 2023”
Gross revenue retention: 98% (Q4 2022) — “Gross revenue retention remained strong and picked up to 98% in Q4.”
Net revenue retention: 107% (Q4 2022) — “Achieved a dollar-based net revenue retention rate of 107% at December 31, 2022.”
Net revenue retention: 110% (Q1 2022) — “Achieved a dollar-based net revenue retention rate of 110% at March 31, 2022.”
Retention rate: 98% (Q4 2021) — “our renewal rate finished the year strong at 98%”
Net revenue retention: 109% (Q4 2021) — “Achieved a dollar-based net revenue retention rate of 109% at December 31, 2021.”
Net revenue retention: 108% (Q3 2021) — “Achieved a dollar-based net revenue retention rate of 108% at September 30, 2021.”
Retention rate: 98% (Q1 2021) — “Our renewal rate was strong at 98%.”
Net revenue retention: 106% (Q4 2020) — “Achieved a dollar-based net revenue retention rate of 106% at December 31, 2020.”
Net revenue retention: 107% (Q3 2020) — “Achieved a dollar-based net revenue retention rate of 107% at September 30, 2020.”
Net revenue retention: 108% (Q2 2020) — “Achieved a dollar-based net revenue retention rate of 108% at June 30, 2020.”
Blackline demonstrates strong software stickiness with a 97% customer retention rate and approximately 110% net revenue retention rate.
Retention rate: 97% (Q1 2020) — “a strong renewal rate of 97%”
Retention rate: 98% (Q4 2019) — “our renewal rate finished the year at 98%”
Net revenue retention: 110% (Q4 2019) — “Achieved a dollar-based net revenue retention rate of 110% at December 31, 2019.”
Net revenue retention: 109% (Q3 2019) — “Achieved a dollar-based net revenue retention rate of 109% at September 30, 2019”
BlackLine reported a 98% customer retention rate in Q4, demonstrating strong platform stickiness.
Retention rate: 97% (Q1 2019) — “renewal rate which is blended for both midmarket and enterprise customers remained high at 97%”
BlackLine achieved 98% customer retention rate in fourth quarter, highlighted as impressive metric.
Retention rate: 98% (Q4 2018) — “strong underlying renewal rate of approximately 98%”
Net revenue retention: 108% (Q4 2018) — “Achieved a dollar-based net revenue retention rate of 108% at December 31, 2018”
Net revenue retention: 109% (Q3 2018) — “Achieved a dollar-based net revenue retention rate of 109% at September 30, 2018.”
Net revenue retention: 111% (Q2 2018) — “Achieved a dollar-based net revenue retention rate of 111% at June 30, 2018.”
Net revenue retention: 110% (Q1 2018) — “Achieved a dollar-based net revenue retention rate of 110% at March 31, 2018.”
Net revenue retention: 112% (Q4 2017) — “Achieved a dollar-based net revenue retention rate of 112% at December 31, 2017.”
Net revenue retention: 113% (Q3 2017) — “Achieved a dollar-based net revenue retention rate of 113% at September 30, 2017.”
Net revenue retention: 114% (Q2 2017) — “Achieved a dollar-based net revenue retention rate of 114% at June 30, 2017.”
Net revenue retention: 117% (Q1 2017) — “Achieved a dollar-based net revenue retention rate of 117% at March 31, 2017.”
Net revenue retention: 116% (FY2016) — “Achieved a dollar-based net revenue retention rate of 116% for the fourth quarter and full year 2016.”
Net revenue retention: 118% (Q3 2016) — “strong net revenue retention rate, which is consistently been in the range of 118% to 120% for several quarters”
Net revenue retention: 118% (Sep 30, 2016) — “Dollar-based net revenue retention rate 118 % as of September 30, 2016”
Net revenue retention: 119% (Jun 30, 2016) — “Dollar-based net revenue retention rate 120 % 118 % 120 % 120 % 119 %”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.