Rubrik
redrobin.com ↗In their words
“Our subscription NRR remained strong once again above 120%”
“Subscription NRR remained strong above 120%”
“Subscription NRR remained strong above 120%”
Disclosed NPS over time
Every Net Promoter Score Rubrik has published, by date.
NPS disclosures (8)
Rubrik maintained an exceptional Net Promoter Score of more than 80, placing it among the top 1% of enterprise software companies globally.
Rubrik maintained NPS of more than 80, placing it in exceptional range.
As of February 26, 2025, we achieved an average Net Promoter Score, or NPS, of >80. Our NPS is verified by the Customer Relationship Management Institute LLC.
As of December 31, 2023, we achieved an average Net Promoter Score, or NPS, of 86. Our NPS is verified by the Customer Relationship Management Institute LLC.
As of December 31, 2023, we achieved an average Net Promoter Score, or NPS, of 86. Our NPS is verified by the Customer Relationship Management Institute LLC.
Rubrik earned a Net Promoter Score of 82 in 2019 and was recognized as a 2021 Gartner Peer Insights Customers' Choice.
Rubrik achieved an industry-leading certified Net Promoter Score of 82.
Red Robin's operations team raised the NPS to a consistent 70 or better, improving service levels.
Retention disclosures (17)
Rubrik's upcoming quarterly report is expected to show net revenue retention as a key validation point for new investment thesis.
Rubrik reported dollar-based net revenue retention rates of 119%.
Net revenue retention (subscription customers): 119% (Q2 2027) — “Average subscription dollar-based net retention rate over 119%”
Rubrik reported net revenue retention of 119% in Q2, with revenue up 38%.
Rubrik's subscription net revenue retention exceeds 120% with 24% year-over-year growth in high-value customers.
Rubrik reports net revenue retention rate above 120%, with expanded large-customer base and annual recurring revenue exceeding $100K.
Rubrik reported net revenue retention of approximately 120% in its first fiscal quarter, with profitability exceeding expectations.
Net revenue retention (subscription customers): 120% (Q1 2027) — “Average subscription dollar-based net retention rate approximately 120%”
Rubrik's surging ARR and rising subscription revenues signal strong customer retention driving durable growth.
Net revenue retention (All subscription customers): 120% (FY2026 (ended Jan 31, 2026)) — “Our average subscription dollar-based net retention rate in a particular quarter... was over 120% as of January 31, 2026”
Net revenue retention (subscription): 120% (Q4 2026) — “our subscription NRR remained strong once again above 120%”
Net revenue retention (subscription customers): 120% (Q2 2026 (ended July 31, 2025)) — “average subscription dollar-based net retention rate which was over 120% as of July 31, 2025”
Net revenue retention (subscription): 120% (Q1 2026) — “Our average subscription dollar-based net retention rate over 120% over 120%”
Net revenue retention (subscription): 120% (Q4 2025) — “subscription NRR remained strong above 120%”
Net revenue retention (subscription): 120% (Q2 2025) — “subscription NRR remained strong above 120%”
Net revenue retention (subscription customers): 120% (Q1 2025) — “Our average subscription dollar-based net retention rate in a particular quarter is obtained by averaging the result from that particular quarter with the corresponding results from each of the prior three quarters. Our average subscription dollar-based net retention rate over 120% as of April 30, 2024 and over 140% as of April 30, 2023.”
Net revenue retention (Subscription): 133% (January 31, 2024) — “Our average subscription dollar-based net retention rate was 133% as of January 31, 2024”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.