NPS Intelligence (beta)

Churn (VNET managed hosting services): 0.1% (FY2025) — “Our average monthly hosting churn rate for managed hosting services was 0.4% in 2023, 0.2% in 2024, and 0.1% in2025”

Churn (managed hosting services): 0.2% (2024) — “Average monthly hosting churn rate for managed hosting services, which was 0.2%, 0.4%, and 0.2% in 2022, 2023, and 2024, respectively”

Churn (IDC business): 0.8% (Q2 2024) — “The churn rate for our core IDC business has consistently remained below 1%”

Churn (managed hosting services): 0.4% (2023, monthly) — “average monthly hosting churn rate for managed hosting services, which was 0.2%, 0.2%, and 0.4% in 2021, 2022, and 2023”

Churn (managed hosting services): 0.2% (FY2022, monthly) — “low average monthly hosting churn rate for managed hosting services, which was 0.3%, 0.2% and 0.2% in 2020, 2021 and 2022, respectively”

Churn (managed hosting services): 0.2% (FY2021) — “Our average monthly hosting churn rate for managed hosting services, which was 0.5%, 0.3% and 0.2% in 2019, 2020 and 2021, respectively.”

Churn (managed hosting services): 0.1% (six months ended June 30, 2021) — “low average monthly hosting churn rate for managed hosting services, which was 0.3%, 0.5%, 0.3% and 0.1% in 2018, 2019 and 2020 and the six months ended June 30, 2021, respectively”

Churn (managed hosting services): 0.3% (2020) — “average monthly hosting churn rate for managed hosting services, which was 0.3%, 0.5% and 0.3% in 2018, 2019 and 2020”

Churn (Data center hosting): 0.3% (9M 2020) — “Our average monthly hosting churn rate, based on our core data center business, was 0.5%, 0.3%, 0.5%, and 0.3% in 2017, 2018, 2019 and for the nine months ended September 30, 2020, respectively.”

Churn (Managed hosting services): 0.4% (six months ended June 30, 2020) — “low average monthly hosting churn rate for managed hosting services, which was 0.3%, 0.5% and 0.4% in 2018, 2019 and for the six months ended June 30, 2020”

Churn (Core IDC hosting business): 0.5% (2019) — “Our average monthly hosting churn rate, based on our core internet data center (IDC) business, was 0.5% in 2019”

Churn (Core IDC business): 0.3% (2018) — “Our average monthly hosting churn rate, based on our core internet data center (IDC) business, was 0.7%, 0.5% and 0.3% in 2016, 2017 and 2018, respectively.”

Churn (IDC - core internet data center business): 0.5% (FY2017) — “Our average monthly hosting churn rate, based on our core internet data center (IDC) business, was 0.2%, 0.7% and 0.5% in 2015, 2016 and 2017, respectively.”

Churn (IDC (core hosting business)): 0.18% (Q4 2017) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.18% in the fourth quarter of 2017, compared to 0.97% in the third quarter of 2017.”

Churn (core IDC business): 0.97% (Q3 2017) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.97% in the third quarter of 2017”

Churn (hosting): 0.24% (Q2 2017) — “our hosting churn rate decreased from 0.48% to 0.24% this past quarter”

Churn (IDC (core hosting business)): 0.24% (Q2 2017) — “Hosting churn rate, which is based on the Company's core IDC business, decreased to 0.24% in the second quarter of 2017, compared to 0.48% in the first quarter of 2017.”

Churn (hosting): 0.48% (Q1 2017) — “our hosting churn rate was lower to 0.48% from 0.55% in the first quarter last year”

Churn (core IDC business): 0.48% (Q1 2017) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.48% in the first quarter of 2017, compared to 0.55% in the fourth quarter of 2016.”

Churn (21Vianet hosting/IDC business): 0.7% (2016) — “Our average monthly hosting churn rate, based on our core internet data center (IDC) business, was 0.6%, 0.2% and 0.7% in 2014, 2015 and 2016, respectively”

Churn (hosting): 0.55% (Q4 2016) — “Our hosting churn rate declined to 0.55% in the fourth quarter of 2016 as compared with 0.95%”

Churn (IDC (core hosting business)): 0.55% (Q4 2016) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.55% in the fourth quarter of 2016, compared with 0.95% in the third quarter of 2016.”

Churn (hosting (core IDC business)): 0.95% (Q3 2016) — “Hosting churn rate improved to 0.95% in the third quarter from 1.06% in the second quarter of 2016”

Churn (data centers): 1% (Q2 2016) — “Our churn rate slightly increased over 1% during the quarter”

Churn (IDC (hosting)): 1.06% (Q2 2016) — “Hosting churn rate, which is based on the Company's core IDC business, was 1.06% in the second quarter of 2016, compared with 0.41% in the first quarter of 2016.”

Churn (hosting): 0.4% (Q1 2016) — “Our hosting churn rate remains at a relatively low level of 0.4% in the first quarter”

Churn (IDC (hosting)): 0.41% (Q1 2016) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.41% in the first quarter of 2016, compared with 0.14% in the fourth quarter of 2015.”

Churn (hosting/IDC business): 0.2% (2015) — “Our average monthly hosting churn rate, based on our core IDC business, was 0.6% and 0.2% in 2014 and 2015, respectively”

Churn (monthly recurring revenues): 1.7% (2013) — “Our average monthly churn rate as measured by monthly recurring revenues was approximately 1.7% in 2013”

Churn (IDC (hosting)): 0.14% (Q4 2015) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.14% in the fourth quarter of 2015, compared with 0.26% in the third quarter of 2015.”

Churn (hosting / IDC): 0.26% (Q3 2015) — “improving our already low hosting churn rate to 0.26% from 0.37%”

Churn (hosting / IDC): 0.37% (Q2 2015) — “maintaining our low hosting churn rate of 0.37%”

Churn (IDC hosting): 0.19% (Q1 2015) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.19% in the first quarter of 2015”

Churn (hosting (core IDC business)): 0.6% (2014) — “Our average monthly hosting churn rate, based on our core IDC business, was 0.6% in 2014.”

Churn (IDC hosting): 0.25% (Q4 2014) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.25% in the fourth quarter of 2014”

Churn (Hosting (core IDC business)): 0.47% (Q3 2014) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.47% in the third quarter of 2014, compared with 0.28% in the second quarter of 2014.”

Churn (hosting/IDC): 0.28% (Q2 2014) — “record low hosting churn rate of 0.28% in the second quarter”

Churn (Hosting (core IDC business)): 1.27% (Q1 2014) — “Hosting churn rate, which is based on the Company's core IDC business, was 1.27% in the first quarter of 2014, compared to 0.99% in the fourth quarter of 2013.”

Churn (monthly recurring revenues): 0.8% (2011, monthly) — “Our average monthly churn rate as measured by monthly recurring revenues was 0.8%, 0.9% and 1.7% in 2011, 2012 and 2013.”

Churn (monthly recurring revenues): 1.7% (2013, monthly) — “Our average monthly churn rate as measured by monthly recurring revenues was approximately 1.7% in 2013.”

Churn (Top 20 customers): 0% (FY2013) — “Top 20 customers' churn rate remained 0%.”

Churn (Hosting (core IDC business)): 0.99% (Q4 2013) — “Hosting churn rate, which is based on the Company's core IDC business, was 0.99% in the fourth quarter of 2013, compared to 1.06% in the third quarter of 2013.”

Churn: 1.64% (Q3 2013) — “Churn rate was 1.64% in the third quarter of 2013, compared to 1.47% in the second quarter of 2013”

Churn: 1.47% (Q2 2013) — “Churn rate was 1.47% in the second quarter of 2013, compared to 1.75% in the first quarter of 2013”

Churn (data center cabinets): 1.75% (Q1 2013) — “Churn rate was 1.75% in the first quarter of 2013, compared to 0.84% in the fourth quarter of 2012”

Churn: 0.8% (2011) — “Our average monthly churn rates as measured by monthly recurring revenues were 0.9%, 0.8% and 0.9% in 2010, 2011 and 2012”

Churn: 0.9% (2012) — “Our average monthly churn rate as measured by monthly recurring revenues was approximately 0.9% in 2012”

Churn: 0.84% (Q4 2012) — “Churn rate remained stable at 0.84% in the fourth quarter of 2012, compared to 0.87% in the third quarter of 2012”

Churn: 0.87% (Q3 2012) — “Churn rate remained stable at 0.87% in the third quarter of 2012, compared to 0.93% in the second quarter of 2012”

Churn: 0.93% (Q2 2012) — “Churn rate remained stable at 0.93% in the second quarter of 2012 compared to 0.95% in the first quarter of 2012”

Churn: 0.95% (Q1 2012) — “Churn rate was 0.95 % in the first quarter of 2012, compared to 0.85% in the fourth quarter of 2011”

Churn: 0.8% (2011, monthly) — “Our average monthly churn rate as measured by monthly recurring revenues was approximately 0.8% in 2011.”

Churn: 0.85% (Q4 2011) — “Churn rate was 0.85% in the fourth quarter of 2011, compared to 0.80% in the third quarter of 2011”

Churn: 0.8% (Q3 2011) — “Churn rate was down to 0.80% in the third quarter of 2011, compared to 0.83% in the second quarter of 2011.”

Churn: 0.83% (Q2 2011) — “Churn rate remained stable at 0.83% from 0.74% in the first quarter of 2011.”

Churn (Top 20 customers): 0% (Q1 2011) — “Top 20 customers' churn rate remained at 0%.”

Churn: 0.74% (Q1 2011) — “Churn rate was down to 0.74%, compared to 0.89% for the whole year of 2010.”

Churn: 3.3% (2008) — “Our average monthly average churn rates as measured by monthly recurring revenues were 3.3%, 0.8% and 0.9% in 2008, 2009 and 2010”

Churn: 0.9% (2010) — “Our average monthly churn rate, or customer attrition rate, as measured by monthly recurring revenues was approximately 0.9% in 2010”