springbig
springbig.com ↗In their words
“SpringBig Holdings reports net revenue retention of 86%, consistent with prior-year period, while non-cannabis revenue surged over 200%.”
“Net revenue retention 79 % for the twelve months ended December 31, 2025, compared with 88% for the twelve months ended December 31, 2024”
“Our net revenue retention rate was 83% for the twelve months ended September 30, 2025, compared with 88% for the twelve months ended September 30, 2024”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (40)
Net revenue retention: 66% (Q2 2026 (three months ended June 30, 2026)) — “Net revenue retention 66 % 78 %”
SpringBig's technology platform is designed to support customer engagement and retention for retail businesses.
SpringBig Holdings reports net revenue retention of 86%, consistent with prior-year period, while non-cannabis revenue surged over 200%.
Net revenue retention: 86% (Q1 2026 (three months ended March 31, 2026)) — “Net revenue retention 86 % 86 %”
Net revenue retention: 79% (FY2025) — “Net revenue retention 79 % for the twelve months ended December 31, 2025, compared with 88% for the twelve months ended December 31, 2024”
Springbig and Meadow unveiled a seamless loyalty and POS integration for regulated industries to support customer engagement and retention.
Net revenue retention (retail clients): 83% (twelve months ended September 30, 2025) — “Our net revenue retention rate was 83% for the twelve months ended September 30, 2025, compared with 88% for the twelve months ended September 30, 2024”
Net revenue retention (retail clients): 78% (twelve months ended June 30, 2025) — “Our net revenue retention rate was 78% for the twelve months ended June 30, 2025, compared with 86% for the twelve months ended June 30, 2024”
Net revenue retention (retail clients): 86% (twelve months ended March 31, 2025) — “Our net revenue retention rate was 86% for the twelve months ended March 31, 2025, compared with 89% for the twelve months ended March 31, 2024”
Net revenue retention: 88% (FY2024 (Dec 31, 2024)) — “Net revenue retention 88% for the year ended December 31, 2024, compared with 97% for the year ended December 31, 2023”
Net revenue retention: 88% (trailing twelve months ended Sept 30, 2024) — “Our net revenue retention rate was 88% for the twelve months ended September 30, 2024, compared with 100% for the twelve months ended September 30, 2023.”
Net revenue retention: 86% (Q2 2024) — “Net revenue retention 86 % 100 % for the three and six months ended June 30, 2024, and 2023”
Net revenue retention (retail clients): 89% (Q1 2024) — “The Company's net revenue retention rate was 89% for the three months ended March 31, 2024, compared with 100% for the three months ended March 31, 2023”
Net revenue retention: 89% (Q1 2024) — “Net revenue retention 89 % 100 % for the three months ended March 31, 2024 and 2023”
Net revenue retention: 97% (FY2023) — “Net revenue retention 97% ... Years Ended December 31, 2023 and 2022”
Springbig launches '20 Days of 4/20' campaign to support retailers' and brands' customer engagement and retention through loyalty programs.
Springbig offers customer engagement and retention solutions for retailers and brands.
Net revenue retention: 93% (Q3 2023) — “The Company's net revenue retention rate was 93% for the twelve months ended September 30, 2023, compared with 100% reported for the twelve months ended June 30, 2023, and compared with 119% for the twelve months ended September 30, 2022”
springbig supports customer engagement and retention through omnichannel loyalty programs.
Springbig introduced an AI Assistant Tool to help clients increase retention, boost revenue and build customer loyalty.
Net revenue retention (retail clients): 100% (Q1 2023 (12-month)) — “The Company's net revenue retention rate was 100% for the twelve months ended March 31, 2023, compared with 106% for the twelve months ended March 31, 2022.”
Net revenue retention (retail clients): 105% (FY2022) — “Net revenue retention 105% for the year ended December 31, 2022”
Net revenue retention: 105% (FY2022) — “Net dollar retention rate was 105% for the twelve months ended December 31, 2022”
Springbig to present at 2023 ICR Conference on omnichannel loyalty programs and customer engagement and retention solutions for retailers and brands.
Net revenue retention: 119% (Q3 2022) — “Net dollar retention rate was 119%, versus 85% in the year ago period and 114% in the second quarter of 2022.”
SpringBig operates a customer loyalty and retention platform for retailers and brands.
Net revenue retention (retail clients): 114% (TTM ending June 30, 2022) — “Our net revenue retention rate was 128% in 2020, 110% in 2021 and 114% for the twelve months ending June 30, 2022”
springbig, ranked No. 269 on Inc. 5000 list, focuses on omnichannel loyalty programs to drive customer retention.
Net revenue retention: 114% (Q2 2022) — “Net revenue retention 114% (2021: 93%)”
springbig showcases partner success with omnichannel loyalty programs and customer loyalty software.
Net revenue retention (retail clients): 107% (TTM ending March 31, 2022) — “Our net revenue retention rate was 128% in 2020, 110% in 2021 and 107% for the twelve months ending March 31, 2022”
Net revenue retention: 107% (TTM ended March 31, 2022) — “net revenue retention rate was 128% in 2020, 110% in 2021 and 107% for the twelve months ending March 31, 2022”
springbig's omnichannel loyalty programs drive customer retention through improved customer communication.
springbig provides customer loyalty and engagement products to cannabis retailers and brands.
springbig acquires BudTender, a leading cannabis customer experience and retention platform with advanced loyalty software tools.
springbig secured $11M Series B financing for its direct-to-consumer marketing platform designed to drive customer retention and ROI.
Springbig announces integration with Dutchie to improve cannabis retailers' customer retention and rewards programs.
springbig closes $5M funding round; strategic partnerships enable retailers to implement customer loyalty and retention programs.
SpringBIG helps marijuana dispensaries address customer loyalty and retention challenges.
Cannabis loyalty platform springbig partners with Cova to help retailers increase customer retention and ROI.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.