Fastly, Inc.
fastly.com ↗In their words
“Our annual revenue retention rate, which we reported at fiscal year-end was 98.7% for 2025”
“Our DBNER was a 120% in the third quarter down from 123% in Q2 and also slightly down from 122% in Q3 of last year.”
“Our DBNER was 121% in the first quarter, down from 123% in Q4, but expanded compared to 118% in Q1 of last year.”
Disclosed NPS over time
Every Net Promoter Score Fastly, Inc. has published, by date.
NPS disclosures (3)
Fastly announces Net Promoter Score of 83, described as industry-leading and emblematic of customer trust.
Our industry leading enterprise support offering has a Customer Satisfaction score of over 95% as of December 31, 2018 and Net Promoter Score of 64 as of December 31, 2018.
Our industry leading enterprise support offering has a Customer Satisfaction score of over 95% as of December 31, 2018 and Net Promoter Score of 64 as of December 31, 2018.
Retention disclosures (131)
Fastly reported net revenue retention rose to 117% in Q2, as security revenue outpaced network services growth.
Fastly reported 98.7% annual revenue retention, cited as a leader in IDC MarketScape for WAAP platforms.
Fastly's net revenue retention rose to 117% in Q2, from 113% in Q1, indicating accelerating expansion revenue from existing customers.
Fastly's net retention reached 117%, a four-year high, driven by strong bot management and DDoS security product growth.
Fastly reported net revenue retention of 117%, representing a three- to four-year high, at Citi's TMT conference.
Fastly achieved net revenue retention of 117% in Q2, with 23% YoY revenue growth and pro forma operating margin doubling to 15%.
Net revenue retention: 117% (Q2 2026) — “Last 12-month net retention rate (LTM NRR) increased to 117% in the second quarter from 113% in the first quarter of 2026.”
Net revenue retention: 117.2% (LTM Q2 2026) — “For the trailing twelve months ended June 30, 2026 and 2025, our LTM NRR was 117.2% and 104.4%, respectively.”
Fastly's LTM net retention rate improved to 113% from 100% a year ago, reflecting expansion within its customer base.
Fastly's net revenue retention rate of 107% trails the industry benchmark of 110%+, indicating difficulty increasing customer spend.
Fastly reported a net revenue retention rate of 107%, indicating strong expansion within existing customer accounts.
Fastly reported net revenue retention of 104% in Q2 2025, up from 100% in Q1 2025.
Fastly reported 107% net revenue retention rate but struggled with software usage growth.
Fastly's Net Revenue Retention climbed to 113% over the trailing year, up from 100%, alongside record gross margin of 65.1%.
Fastly's cross-sell strategy is driving improved net retention and stronger wallet-share capture.
Fastly's net revenue retention rate of 107% trails the industry benchmark of 110%+.
Fastly reported a last-twelve-months net retention rate of 113% in Q1 2026 earnings, alongside 11% year-over-year network services revenue growth.
Net revenue retention: 113% (LTM Q1 2026) — “For the trailing twelve months ended March 31, 2026 and 2025 our LTM NRR was 113.0% and 100.0%, respectively.”
Gross revenue retention: 98.7% (FY2025) — “Annual Revenue Retention Rate ("ARR") was 98.7% and 99.0%, respectively for years ended December 31, 2025 and 2024.”
Net revenue retention: 110.1% (LTM Q4 2025) — “Last-twelve Months Net Retention Rate ("LTM NRR") was 110.1% and 102.3%, respectively for Dec 31, 2025 and 2024.”
Retention rate: 98.7% (FY2025) — “Annual Revenue Retention Rate (ARR) 98.7%”
Net revenue retention: 110% (Q4 2025) — “Last 12-month net retention rate (LTM NRR) increased to 110% in the fourth quarter from 106% in the third quarter of 2025.”
Gross revenue retention: 98.7% (FY2025) — “Our annual revenue retention rate, which we reported at fiscal year-end was 98.7% for 2025”
Net revenue retention: 105.8% (LTM Q3 2025) — “Last-Twelve Months Net Retention Rate ("LTM NRR") 105.8% and 105.3% for trailing twelve months ended September 30, 2025 and 2024”
Net revenue retention: 106% (Q3 2025) — “Last 12-month net retention rate (LTM NRR) increased to 106% in the third quarter”
Net revenue retention: 104% (Q2 2025) — “Last 12-month net retention rate (LTM NRR) increased to 104% in the second quarter from 100% in the first quarter of 2025.”
Net revenue retention: 104.4% (LTM Q2 2025) — “For the trailing twelve months ended June 30, 2025 and 2024 our LTM NRR was 104.4% and 109.6%, respectively.”
Net revenue retention: 100% (LTM Q1 2025) — “For the trailing twelve months ended March 31, 2025 and 2024 our LTM NRR was 100.0% and 114.0%, respectively.”
Churn: 1% (Year ended December 31, 2024) — “For the years ended December 31, 2024 and 2023 the ARR was 99.0% and 99.2%, respectively. (1.0% churn derived from 100% - 99.0%)”
Net revenue retention: 102.3% (Trailing twelve months ended December 31, 2024) — “For the trailing twelve months ended December 31, 2024 and 2023 our LTM NRR was 102.3% and 113.4%, respectively.”
Retention rate: 99% (FY2024) — “Annual revenue retention rate (ARR) was 99.0% in 2024, decreasing from 99.2% in 2023”
Net revenue retention: 102% (Q4 2024) — “Last 12-month net retention rate (LTM NRR) decreased to 102% in the fourth quarter”
Fastly's Q3 results showed poor customer retention and declining net revenue, prompting a rating downgrade.
Net revenue retention: 105.3% (LTM Q3 2024) — “For the trailing twelve months ended September 30, 2024 and 2023 our LTM NRR was 105.3% and 113.6%, respectively”
Net revenue retention: 105% (Q3 2024) — “Last 12-month net retention rate (LTM NRR) decreased to 105% in the third quarter from 110% in the second quarter of 2024”
Net revenue retention: 109.6% (LTM Q2 2024) — “For the trailing twelve months ended June 30, 2024 and 2023 our LTM NRR was 109.6% and 116.1%, respectively”
Net revenue retention: 110% (Q2 2024) — “Last 12-month net retention rate (LTM NRR) decreased to 110% in the second quarter from 114% in the first quarter of 2024”
Net revenue retention: 114% (LTM Q1 2024) — “For the trailing twelve months ended March 31, 2024...our LTM NRR was 114.0% and 116.2%, respectively”
Churn (annual revenue retention): 0.8% (FY2023) — “For the years ended December 31, 2023 and 2022 the ARR was 99.1% and 99.2%, respectively.”
Net revenue retention: 110.1% (FY2023) — “For the last month of the years ended December 31, 2023 and 2022 our NRR was 110.1% and 110.7%, respectively.”
Retention rate: 99.2% (FY2023) — “Annual revenue retention rate (ARR) was 99.2% in 2023, increasing from 98.9% in 2022”
Net revenue retention: 113% (Q4 2023) — “12-month net retention rate (LTM NRR) decreased to 113% in the fourth quarter”
Net revenue retention: 110.3% (Q3 2023) — “Dollar-Based Net Expansion Rate ('DBNER') 120.1%, Net Retention Rate ('NRR') 110.3%, Last-twelve Months NRR 113.6%”
Net revenue retention: 114% (Q3 2023) — “Trailing 12 month net retention rate (LTM NRR) decreased to 114% in the third quarter from 116%”
Gross revenue retention: 120% (Q3 2023) — “Our DBNER was a 120% in the third quarter down from 123% in Q2 and also slightly down from 122% in Q3 of last year.”
Net revenue retention: 106% (Q2 2023) — “Net Retention Rate (NRR) Quarter 106%”
Net revenue retention: 122.5% (Q2 2023) — “Dollar-Based Net Expansion Rate (DBNER) 122.5% and 120.0% for the periods ended June 30, 2023 and 2022”
Net revenue retention: 116.1% (TTM Q2 2023) — “Last-twelve Months Net Retention Rate (LTM NRR) 116.1% and 117.3% for trailing twelve months ended June 30, 2023 and 2022”
Net revenue retention: 105.5% (Q2 2023) — “Net Retention Rate (NRR) 105.5% and 127.5% for the periods ended June 30, 2023 and 2022”
Net revenue retention: 116% (Q1 2023) — “Trailing 12-month net retention rate (LTM NRR) decreased to 116% in the first quarter from 119%”
Net revenue retention: 121.4% (Q1 2023) — “Dollar-Based Net Expansion Rate (DBNER) 121.4% and 117.9% for the periods ended March 31, 2023 and 2022”
Net revenue retention: 116.2% (TTM Q1 2023) — “Last-twelve Months Net Retention Rate (LTM NRR) 116.2% and 115.0% for trailing twelve months ended March 31, 2023 and 2022”
Net revenue retention: 104.5% (Q1 2023) — “Net Retention Rate (NRR) 104.5% and 114.0% for the periods ended March 31, 2023 and 2022”
Gross revenue retention: 121% (Q1 2023) — “Our DBNER was 121% in the first quarter, down from 123% in Q4, but expanded compared to 118% in Q1 of last year.”
Net revenue retention (LTM NRR): 119.1% (trailing twelve months ended December 31, 2022) — “For the trailing twelve months ended December 31, 2022 and 2021 our LTM NRR was 119.1% and 117.6%, respectively.”
Net revenue retention: 110.7% (December 31, 2022) — “For the last month of the years ended December 31, 2022 and 2021 our NRR was 110.7% and 106.6%, respectively.”
Retention rate: 99.2% (FY2022) — “Annual revenue retention rate (ARR) was 99.2% in 2022, flat to the 99.2% level in 2021.”
Net revenue retention: 123% (Q4 2022) — “Dollar-Based Net Expansion Rate (DBNER) increased to 123% in the fourth quarter from 122% in the third quarter 2022.”
Net revenue retention (Annual Revenue Retention): 99.2% (FY2022) — “Annual revenue retention rate (ARR) was 99.2% in 2022, flat to 99.2% in 2021”
Net revenue retention: 119% (Q4 2022 LTM) — “Trailing 12 month net retention rate (LTM NRR) was 119% in Q4, up from 118% in Q3 2022”
Gross revenue retention: 123% (Q4 2022) — “Our DBNER was 123% in the fourth quarter up from 122% in Q3.”
Net revenue retention: 114.6% (Q3 2022) — “NRR...September 30, 2022...114.6%...2021...112.5%”
Net revenue retention: 122% (Q3 2022) — “Dollar-Based Net Expansion Rate (DBNER) was 122% in the third quarter, up from 120% in the second quarter 2022.”
Gross revenue retention: 122% (Q3 2022) — “Our DBNER was 122% in the third quarter, up from 120% in Q2.”
Net revenue retention: 117.3% (TTM Q2 2022) — “LTM NRR...trailing twelve months ended June 30, 2022...117.3%...2021...120.7%”
Net revenue retention: 127.5% (Q2 2022) — “NRR...June 30, 2022...127.5%...2021...93.2%”
Net revenue retention: 120% (Q2 2022) — “Dollar-Based Net Expansion Rate (DBNER) was 120% in the second quarter, up from 118% in the first quarter 2022.”
Net revenue retention: 117% (Q2 2022) — “Trailing 12 month net retention rate (NRR LTM) was 117% in the second quarter, up from 115% in the first quarter 2022.”
Gross revenue retention: 120% (Q2 2022) — “Our dollar-based net expansion rate, or DBNER, was 120%, up slightly from 118% in Q1.”
Net revenue retention: 114% (Q1 2022) — “NRR (as of end of period)...March 31, 2022...114.0%...2021...109.8%”
Net revenue retention: 115% (Q1 2022) — “Trailing 12 month net retention rate (NRR LTM) decreased to 115% in the first quarter from 118% in the fourth quarter 2021.”
Gross revenue retention: 118% (Q1 2022) — “Our dollar-based net expansion rate or DBNER was 118%, down slightly from 121% in Q4 '21.”
Net revenue retention: 120.9% (12 months ended Dec 31, 2021) — “Our DBNER was 120.9% and 143.6% for the years ended December 31, 2021 and December 31, 2020, respectively.”
Net revenue retention: 106.6% (FY2021) — “Our NRR was 106.6% and 116.3% for the years ended December 31, 2021 and December 31, 2020, respectively.”
Retention rate: 99.2% (FY 2021) — “Annual Revenue Retention (ARR) was 99.2% in 2021 compared to 99.3% in 2020”
Net revenue retention: 121% (Q4 2021) — “Dollar-Based Net Expansion Rate (DBNER) increased to 121% in the fourth quarter from 118% in the third quarter.”
Net revenue retention: 118% (Q4 2021 (LTM)) — “Trailing 12 month net retention rate (NRR LTM) increased to 118% in the fourth quarter from 114% in the third quarter.”
Churn: 0.8% (annual FY2021) — “We closed out the year with an annual revenue churn of less than 1% and an annual revenue retention rate of 99.2%.”
Gross revenue retention: 121% (Q4 2021) — “Our dollar-based net expansion rate, or DBNER, increased from 118% to 121% sequentially.”
Net revenue retention (LTM NRR): 114.4% (TTM ended September 30, 2021) — “LTM NRR was 114.4% and 141.2% for trailing 12 months ended September 30, 2021 and 2020”
Net revenue retention: 112.5% (TTM ended September 30, 2021) — “NRR was 112.5% and 121.5% for trailing twelve months ended September 30, 2021 and 2020”
Net revenue retention: 118.4% (TTM ended September 30, 2021) — “DBNER was 118.4% and 147.4% for trailing 12 months ended September 30, 2021 and 2020”
Fastly experienced lower retention rates following its integration of Signal's business.
Gross revenue retention: 118% (Q3 2021) — “Dollar-Based Net Expansion Rate (DBNER) of 118%, compared to 126% in Q2 2021”
Net revenue retention: 114% (LTM Q3 2021) — “Last-twelve-month (LTM) NRR of 114%, compared to 121% in Q2 2021”
Net revenue retention: 112% (Q3 2021) — “Net Retention Rate (NRR) of 112%, compared to 93% in Q2 2021”
Net revenue retention: 118% (Q3 2021) — “our dollar base net expansion rate was 118%.”
Net revenue retention (LTM NRR): 120.7% (TTM ended June 30, 2021) — “LTM NRR was 120.7% and 135.6% for trailing 12 months ended June 30, 2021 and 2020”
Net revenue retention: 93.2% (TTM ended June 30, 2021) — “NRR was 93.2% and 137.8% for trailing twelve months ended June 30, 2021 and 2020”
Net revenue retention: 126.2% (TTM ended June 30, 2021) — “DBNER was 126.2% and 137.4% for trailing 12 months ended June 30, 2021 and 2020”
Net revenue retention: 121% (LTM Q2 2021) — “Last-twelve-month (LTM) NRR of 121%, compared to 135% in Q1 2021”
Net revenue retention: 93% (Q2 2021) — “Net Retention Rate (NRR) of 93%, compared to 110% in Q1 2021”
Net revenue retention: 126% (Q2 2021) — “our dollar-based net expansion rate remained strong at 126%.”
Net revenue retention (LTM NRR excluding Signal Sciences): 133.2% (TTM ended March 31, 2021) — “LTM NRR was 133.2% and 129.3% for trailing 12 months ended March 31, 2021 and 2020”
Net revenue retention (excluding Signal Sciences): 107.1% (TTM ended March 31, 2021) — “NRR was 107.1% and 129.6% for trailing twelve months ended March 31, 2021 and 2020”
Net revenue retention (excluding Signal Sciences): 139.3% (TTM ended March 31, 2021) — “DBNER was 139.3% and 133.0% for trailing 12 months ended March 31, 2021 and 2020”
Gross revenue retention: 139% (Q1 2021) — “Dollar-Based Net Expansion Rate (DBNER) of 139%, compared to 143% in Q4 2020”
Net revenue retention: 133% (LTM Q1 2021) — “Last-twelve-month (LTM) NRR of 133%, compared to 137% in Q4 2020”
Net revenue retention: 107% (Q1 2021) — “Net Retention Rate (NRR) of 107%, compared to 115% in Q4 2020”
Net revenue retention: 139% (Q1 2021) — “another strong dollar-based net expansion rate of 139%.”
Net revenue retention (Dollar-Based Net Expansion Rate, excluding Signal Sciences): 142.9% (TTM ended Dec 31, 2020) — “Excluding Signal Sciences, our DBNER was 142.9% and 135.5% for the trailing 12 months ended December 31, 2020, and 2019”
Net revenue retention (excluding Signal Sciences): 136.5% (LTM ended Dec 31, 2020) — “Excluding Signal Sciences, our LTM NRR was 136.5% and 131.6% for the trailing 12 months ended December 31, 2020 and 2019”
Net revenue retention (excluding Signal Sciences): 114.5% (year ended Dec 31, 2020) — “Excluding Signal Sciences, our NRR was 114.5% and 143.7% for the years ended December 31, 2020 and December 31, 2019, respectively.”
Retention rate: 99% (FY 2020) — “2020 annual revenue retention rate of 99%”
Net revenue retention: 143% (Q4 2020) — “Dollar-Based Net Expansion Rate (DBNER) of 143%, compared to 147% in Q3 2020”
Net revenue retention: 137% (Q4 2020 (LTM)) — “Last-twelve-month (LTM) NRR of 137%, compared to 141% in Q3 2020”
Net revenue retention: 115% (Q4 2020) — “Net Retention Rate (NRR) of 115%, compared to 122% in Q3 2020”
Net revenue retention: 141.2% (TTM Sept 30, 2020) — “Our Last-Twelve Months Net Retention Rate ("LTM NRR") was 141.2% and 129.3% for the trailing 12 months ended September 30, 2020 and 2019, respectively”
Net revenue retention: 121.5% (Sept 30, 2020) — “Our Net Retention Rate ("NRR") was 121.5% and 122.0% for the trailing twelve months ended September 30, 2020 and 2019, respectively”
Net revenue retention: 141% (LTM Q3 2020) — “141% on a last-twelve-month (LTM) basis”
Net revenue retention: 122% (Q3 2020) — “Net Retention Rate (NRR) of 122%, compared to 138% in Q2 2020”
Net revenue retention: 147% (Q3 2020) — “with a 147% dollar-based net expansion rate and a 141% net retention rate on the last 12-month basis”
Net revenue retention: 137.8% (June 30, 2020) — “Our Net Retention Rate ("NRR") was 137.8% and 110.9% for the trailing twelve months ended June 30, 2020 and 2019, respectively”
Net revenue retention: 136% (LTM Q2 2020) — “Our LTM Net Retention Rate, intended to be supplemental to our Net Retention Rate, was 136%”
Net revenue retention: 138% (Q2 2020) — “Net Retention Rate (NRR) of 138%, up from 130% in Q1 2020”
Net revenue retention: 137% (Q2 2020) — “dollar based net expansion rate of 137%, up from 133% last quarter.”
Net revenue retention: 133% (trailing 12 months ended March 31, 2020) — “Dollar-Based Net Expansion Rate ("DBNER"), which was 133.0% and 130.4% for the trailing 12 months ended March 31, 2020 and 2019, respectively”
Net revenue retention: 130% (Q1 2020) — “Net Retention Rate (NRR), which includes the impact of churn, of 130%”
Churn: 0.7% (FY2019) — “Our annual revenue retention rate for the years ended December 31, 2019 and 2018 was 99.3% and 98.9%, respectively”
Net revenue retention: 135.5% (FY2019) — “Our DBNER was 135.5%, 132.0%, and 147.3% for the years ended December 31, 2019, December 31, 2018, and December 31, 2017, respectively”
Retention rate: 99.3% (full year 2019) — “Our annual revenue retention rate also increased to 99.3% for the full year 2019, up from 98.9% in 2018”
Net revenue retention (enterprise customers): 136% (Q4 2019) — “Dollar-Based Net Expansion Rate (DBNER) of 136%, up from 135% in Q3 2019”
Retention rate: 99% (FY2019) — “Our annual revenue retention rate also increased to over 99%”
Net revenue retention: 134.8% (TTM Q3 2019 (ended September 30, 2019)) — “Dollar-Based Net Expansion Rate ("DBNER"), which was 134.8% for the trailing 12 months ended September 30, 2019”
Net revenue retention: 135% (Q3 2019) — “Dollar-Based Net Expansion Rate (DBNER) of 135%, up from 132% in the previous quarter”
Net revenue retention: 132% (Q2 2019) — “Our dollar based net expansion rate was 132%, up from 130% last quarter”
Net revenue retention: 132.3% (TTM Q2 2019 (ended June 30, 2019)) — “Dollar-Based Net Expansion Rate ("DBNER"), which was 132.3% for the trailing twelve months ended June 30, 2019”
Gross revenue retention: 98.9% (FY2018) — “annual revenue retention rate for the years ended December 31, 2017 and 2018 was 99.0% and 98.9%, respectively”
Net revenue retention: 130.4% (Q1 2019) — “Dollar-Based Net Expansion Rate (DBNER), which was 147.3%, 132.0%, 140.3%, and 130.4% for the years ended December 31, 2017, December 31, 2018, and the three months ended March 31, 2018 and March 31, 2019”
Gross revenue retention: 99% (FY2017) — “annual revenue retention rate for the years ended December 31, 2017 and 2018 was 99.0% and 98.9%, respectively”
Net revenue retention: 132% (FY2018) — “Dollar Based Net Expansion Rate** (For the years ended December 31, 2017 and 2018) 130%+”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.