Box, Inc.
box.com ↗In their words
“Our annualized full churn rate remains at a best-in-class 3% reflecting the stickiness of our high-value solutions.”
“We ended Q4 with a net retention rate of 102% in line with our expectations and up from 101% a year ago.”
“Our annualized full churn rate remained stable at 3%, demonstrating the stickiness and value that the Box platform provides.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (88)
Box showed improvements in customer retention and net revenue retention driven by cross-functional use cases and wall-to-wall deployments.
Box achieved its highest net retention rate in 13 quarters, with accelerating constant currency revenue growth, though the specific retention percentage is not stated.
Box lifted net retention to 106% in Q2 FY27 while beating revenue and billings estimates.
Box is driving higher net retention alongside seat expansion and price per seat uplift.
Box reports Q2 FY27 net retention rate improved to 106% with Enterprise Advanced as key growth driver.
Box raises FY27 guidance by $10 million with billings growth of 17%.
Net revenue retention: 106% (Q2 2026) — “Net retention rate improved to 106%”
Box reported net revenue retention of 106% in Q2 2022, up from 103% in Q1.
Box insider stock sale; net retention rate mentioned as a key metric for long-term performance.
Box's net retention rate rose to 105% in Q1, up from 102% a year ago, driven by Enterprise Advanced seat expansion.
Box achieved 11% revenue growth in Q1 while net retention hit 105%.
Analysts asked about Box's net revenue retention outperformance during Q1 earnings call.
Box delivered robust Q1 FY27 results, exceeding guidance on revenue, billings, operating margin and net retention rate.
Box reported net retention rate of 105%, up from 102% in the prior year and above 104% guidance, driven by Enterprise seat expansion.
Net revenue retention: 105% (Q4 FY2026 (April 30, 2026)) — “Our net retention rate was 105% and 102% as of April 30, 2026 and 2025, respectively.”
Box shows improving net revenue retention as a leading growth indicator.
Net revenue retention: 104% (January 31, 2026) — “Our net retention rate was approximately 104% and 102% as of January 31, 2026 and 2025, respectively.”
Net revenue retention: 104% (Q3 FY2025) — “improvement in our Q3 net retention rate to 104%”
Box's AI-driven document processing and tiered pricing strategies boost customer retention, achieving 102% net revenue retention.
Net revenue retention: 103% (Q1 FY2026 (Jul 31, 2025)) — “Our net retention rate was 103% and 102% as of July 31, 2025 and 2024, respectively.”
Net revenue retention: 102% (FY2025) — “Our net retention rate was approximately 102% and 101% as of January 31, 2025 and 2024, respectively.”
Churn: 3% (Q4 2025) — “Our annualized full churn rate remains at a best-in-class 3% reflecting the stickiness of our high-value solutions.”
Net revenue retention: 102% (Q4 2025) — “We ended Q4 with a net retention rate of 102% in line with our expectations and up from 101% a year ago.”
Net revenue retention: 102% (Q2 FY2025 (July 31, 2024)) — “Our net retention rate was 102% and 103% as of July 31, 2024 and 2023, respectively.”
Net revenue retention: 101% (FY2024) — “Our net retention rate was approximately 101% and 108% as of January 31, 2024 and 2023, respectively.”
Churn: 3% (Q4 2024) — “our annualized full churn rate remained stable at 3%, demonstrating the stickiness and value that the Box platform provides.”
Net revenue retention: 101% (Q4 2024) — “Our net retention rate at the end of Q4 landed at 101%.”
Net revenue retention: 102% (Q3 2024) — “Our net retention rate was 102% and 110% as of October 31, 2023 and 2022, respectively.”
Net revenue retention: 103% (Q1 2024) — “Our net retention rate was 103% and 112% as of July 31, 2023 and 2022, respectively.”
Net revenue retention: 106% (Q2 2023 (April 30, 2023)) — “Our net retention rate was 106% and 111% as of April 30, 2023 and 2022, respectively.”
Net revenue retention: 108% (Jan 31, 2023) — “Our net retention rate was approximately 108% and 111% as of January 31, 2023 and 2022, respectively.”
Churn: 3% (Q4 2023) — “Our annualized full churn rate was 3%, an improvement from 4% in the prior year, demonstrating continued product stickiness with our customers.”
Net revenue retention: 108% (Q4 2023) — “Our net retention rate at the end of Q4 was 108%, in line with the expectations we set on our Q3 call.”
Net revenue retention: 110% (Q2 2023 (3M ended October 31, 2022)) — “Net retention rate was 110% and 109% as of October 31, 2022 and 2021, respectively”
Churn: 3% (Q2 2023) — “We continue to see strong customer expansion and an improvement to our annualized full churn rate of 3% versus 5% in the prior year.”
Net revenue retention: 112% (Q2 FY2022) — “Net Retention Rate of 112%, up 600 basis points from the prior year”
Net revenue retention: 111% (Jan 31, 2022) — “Our net retention rate was approximately 111% and 102% as of January 31, 2022 and 2021, respectively.”
Churn: 4% (Q4 2022) — “In Q4, our annualized full churn rate improved from 5% to 4%.”
Net revenue retention: 111% (Q4 2022) — “Our net retention rate was 111%, up from 102% in the prior-year and up from 109% in the third quarter, driven by the continued stickiness of our platform and customer expansion rates.”
Net revenue retention: 109% (Q3 FY2022) — “driving a third quarter Net Retention Rate of 109%, up 600 basis points from 103% in the year ago period and up 300 basis points sequentially.”
Net revenue retention: 106% (Q2 2022) — “Our net retention rate at the end of Q2 was 106% up 300 basis points from a 103% in Q1.”
Net revenue retention: 106% (Q2 FY2022) — “Net Retention Rate of 106%, up 300 basis points from the first quarter.”
Net revenue retention: 103% (Q1 FY2022 (Apr 30, 2021)) — “Net retention rate (period end) 103%. Our net retention rates were 103% and 107% as of April 30, 2021 and 2020, respectively.”
Net revenue retention: 103% (Q1 2022) — “Our net retention rate at the end of Q1 was 103%, up from 102% in Q4.”
Net revenue retention: 102% (Jan 31, 2021) — “Our net retention rate was approximately 102% and 104% as of January 31, 2021 and 2020, respectively.”
Churn: 5% (Q4 2021) — “In Q4, our full churn rate was 5% on an annualized basis, in line with Q3 and the prior year.”
Net revenue retention: 102% (Q4 2021) — “We ended Q4 with an annualized net retention rate of 102%, down slightly from 103% in Q3”
Net revenue retention: 103% (Q3 FY2021 (Oct 31, 2020)) — “Our net retention rate was approximately 103% and 104% as of October 31, 2020 and 2019, respectively.”
Net revenue retention: 103% (Q3 2021) — “We ended Q3 with an annualized net retention rate of 103%, down from 104% a year ago and 106% in Q2.”
Box Inc. faces falling customer retention rate, indicating difficulty retaining customers.
Net revenue retention: 106% (Q2 FY2021 (Jul 31, 2020)) — “Our net retention rate was approximately 106% and 105% as of July 31, 2020 and 2019, respectively.”
Net revenue retention: 106% (Q2 2021) — “We ended Q2 with an annualized net retention rate of 106% versus 105% a year ago and 107% in Q1.”
Net revenue retention: 107% (Q1 2021) — “We ended Q1 with an annualized net retention rate of 107%, up from 106% a year ago and 104% last quarter.”
Churn: 5% (Q4 2020) — “Under this new methodology, our Q4 full churn rate was just over 5% on an annualized basis”
Net revenue retention: 104% (Q4 2020) — “we ended Q4 with an annualized net retention rate of 104%, down from 105% last quarter”
Churn: 4.4% (Q3 2020) — “In Q3, our full churn rate was 4.4% on an annualized basis.”
Net revenue retention: 105% (Q3 2020) — “we ended Q3 with an annualized net retention rate of 105% down from 106% last quarter”
Box reported that its customer retention rates fell in recent trading.
Box's net revenue retention rate fell to 106% in Q2 from 107% in Q1.
Net revenue retention: 106% (Q2 2020) — “we ended Q2 with a net retention rate of 106%, down from 107% last quarter”
Churn: 4.2% (Q1 2020) — “In Q1 our full churn rate was 4.2% on an annualized basis.”
Net revenue retention: 107% (Q1 2020) — “We ended Q1 with a net retention rate of 107% down slightly from last quarter.”
Churn: 4.3% (Q4 2019) — “Our full churn rate in Q4 was 4.3% on an annualized basis.”
Net revenue retention: 108% (Q4 2019) — “we ended the quarter with a net retention rate of 108%, stable versus the prior 2 quarters.”
Box reports 109% customer retention rate (net revenue retention) in Q3 earnings.
Churn: 4.5% (Q2 2019) — “Our churn rate was roughly flat with last quarter and remains best-in-class at 4.5% on an annualized basis.”
Net revenue retention: 108% (Q2 2019) — “we ended the quarter with a net retention rate of 108%.”
Box maintains a customer retention rate of approximately 110% (net revenue retention), reflecting strength in its subscription model.
Net revenue retention: 109% (Q1 2019) — “we ended the quarter with a retention rate of 109%.”
Churn: 4% (Q4 2018) — “Our full churn rate was roughly flat with Q3 and remains best-in-class at 4% on an annualized basis.”
Net revenue retention: 110% (Q4 2018) — “we ended the quarter with a retention rate of 110%.”
Churn: 3.95% (Q3 2018) — “Our full churn rate was roughly flat with Q2 and remains best-in-class at just under 4% on an annualized basis.”
Net revenue retention: 112% (Q3 2018) — “we ended the quarter with a retention rate of 112%.”
Net revenue retention: 113% (Q2 2018) — “we ended the quarter with a retention rate of 113%.”
Net revenue retention: 117% (Q1 2018) — “As a result, we ended the quarter with a retention rate of 114%. Let me now move on to our balance sheet and cash flow.”
Churn: 3.5% (Q1 2018) — “Our churn rate remains best-in-class, though it ticked up slightly to 3.5% on an annualized basis.”
Net revenue retention: 115% (Q4 2017) — “As a result, we ended the quarter with a retention rate of 115%, in line with our past two quarters.”
Churn: 3% (Q4 2017) — “Our best-in-class churn rate continues to be roughly 3% on an annualized basis.”
Net revenue retention: 115% (Q2 2017) — “As a result, we ended the quarter with a retention rate of 115%, which includes churn and expansion.”
Net revenue retention: 116% (Q1 2017) — “As a result, we ended the quarter with the retention rate of 116% which includes churn and expansion.”
Churn: 2.9% (Q1 2017) — “Our best-in-class churn rate is now slightly below 3% annualized, an improvement of more than 100 basis points year over year.”
Retention rate: 97% (Q4 2016) — “we have very, very strong retention rate of roughly 97%”
Net revenue retention: 117% (Q4 2016) — “we ended the quarter with a retention rate of 117%, which includes full churn and expansion”
Churn: 3% (Q4 2016) — “Our best-in-class churn rate was particularly strong this quarter and improved just slightly over 3%, annualized”
Net revenue retention: 119% (Q3 2016) — “Finally, our retention rate was 119%, which includes churn of less than 4% and net expansion of 23%.”
Churn: 3.9% (Q3 2016) — “Our churn rate remains best-in-class for software companies and improved less than 4% annualized.”
Net revenue retention: 121% (Q2 2016) — “Finally, our retention rate was 121%, comprised of churn and net expansion.”
Churn: 4% (Q2 2016) — “Our churn rate remains best in class for software companies at only 4% annualized and was a full percentage point better than the same quarter last year.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.