Clearwater Analytics
clearwateranalytics.com ↗In their words
“Gross revenue retention rate rounded to 97%. Actually, to be specific, it was 97.4%”
“In Q4, we won’t again receive an NPS score in excess of 60%. That is simply the best in the industry.”
“Clearwater's world-class 60-plus net promoter score reflects our client's recognition of our differentiated client service.”
Disclosed NPS over time
Every Net Promoter Score Clearwater Analytics has published, by date.
NPS disclosures (30)
The strength of our platform is demonstrated by our industry leading NPS scores and gross revenue retention rate of at least 98% in 27 of the last 29 quarters.
Net Promoter Score (NPS) We believe that high customer satisfaction drives a high Gross Revenue Retention Rate and Net Revenue Retention Rate, which in turn helps drive growth and increase gross margins; in addition, in a financial services business…
We take pride in our extremely high client satisfaction rating with an industry-leading NPS. Our gross revenue retention rate has remained at least 98% in 27 of the past 28 quarters, which we believe is a testament to the strength of our offering, our…
…of our platform is demonstrated by our approximately 80% win rate for new clients over the prior four years in deals that reached the proposal stage, as well as industry-leading NPS and at least 98% gross retention in 26 of the last 27 quarters.
The strength of our platform is demonstrated by our approximately 80% win rate for new clients over the prior four years in deals that reached the proposal stage, as well as NPS of 60+ and at least 98% gross retention in 25 of the last 26 quarters.
The strength of our platform is demonstrated by our approximately 80% win rate for new clients over the prior four years in deals that reached the proposal stage, as well as NPS of 60+ and at least 98% gross retention in 24 of the last 25 quarters.
Net Promoter Score (NPS) We believe that high customer satisfaction drives a high Gross Revenue Retention Rate and Net Revenue Retention Rate, which in turn helps drive growth and increase gross margins; in addition, in a financial services business…
14 Net Promoter Score (NPS) We believe that high customer satisfaction drives a high Gross Revenue Retention Rate and Net Revenue Retention Rate, which in turn helps drive growth and increase gross margins; in addition, in a financial services business…
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
Expanded Capabilities for Clients: With very high levels of client satisfaction, as reflected in Clearwater’s high NPS score, the company has consistently been asked to do more in adjacent segments of its workflow.
So when you have an NPS like we do, and they have real pain, it sort of gets them to think about what else can Clearwater do. So I do think on the margin, you would see us be more aggressive on opportunities of partnership opportunities on M&A, and…
The strength of our platform is demonstrated by our approximately 80% win rate for new clients over the prior six years in deals that reached the proposal stage, as well as a NPS of 60+ and at least 98% gross retention in 22 of the last 23 quarters.
The strength of our platform is demonstrated by our approximately 80% win rate for new clients over the prior six years in deals that reached the proposal stage, as well as a NPS of 60+ and at least 98% gross retention in 21 of the last 22 quarters.
We have a really high NPS, but we also know that they're spending a total of 4 bps on investment and management technology. While we are getting 1 bp or whatever that number close to that, for investment accounting.
Clearwater Analytics' growth attributed to low churn rates and high net promoter scores.
Net Promoter Score (NPS) We believe that high customer satisfaction drives a high Gross Revenue Retention Rate and Net Revenue Retention Rate, which in turn helps drive growth and increase gross margins; in addition, in a financial services business…
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
We recorded our best-ever customer satisfaction and NPS scores and more than 150 programs went live on our platform this past year. Finally, we are thrilled to welcome three new senior executives to the Company, bolstering our presence in Europe and Asia.
The commercial model adjustment of last year, the highest ever NPS in the company’s history this past quarter and the sharp improvement in the time taken to onboard clients are examples of our ability to execute.
There's lots of work to be left -- left to be done and there's a number of things we have to do but it does provide a really good proof point that there is a value to our Net Promoter Score.
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
In Q4, we won’t again receive an NPS score in excess of 60%. That is simply the best in the industry.
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
Clearwater's world-class 60-plus net promoter score reflects our client's recognition of our differentiated client service.
Having clients give us a Net Promoter Score of 60+ and a gross retention rate of approximately 98% are testament to the sense of wonder we hope to drive with our technology.
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
We take pride in our extremely high client satisfaction rating with a NPS of 60+, in contrast with competitors who typically score much lower.
Clearwater Analytics is described as having an industry-leading Net Promoter Score.
Retention disclosures (36)
Clearwater Analytics emphasized recurring revenue and client retention as important indicators for investors tracking the SaaS platform's growth.
Clearwater Analytics reported Q1 net revenue retention rate of 114.0%, exceeding analyst expectations of 109.7%.
Net revenue retention: 108% (Q1 2026) — “Net revenue retention rate was 108% as of March 31, 2026 compared to 114% as of March 31, 2025”
Gross revenue retention: 97% (Q1 2026) — “Gross revenue retention rate of at least 98% in 27 of last 29 quarters; Q1 2026 rate was 97%”
Net revenue retention: 109% (Q4 2025) — “Net revenue retention rate reached 109% in the quarter ended December 31, 2025.”
Gross revenue retention: 98% (Dec 31, 2025) — “Gross revenue retention rate of at least 98% in 27 of the past 28 quarters.”
Net revenue retention: 108% (Q3 2025) — “Net revenue retention rate was 108% compared to 114% as of September 30, 2024”
Net revenue retention (Core business): 114% (Q2 2025) — “Clearwater's core business net revenue retention remained at 114% as of June 30, 2025.”
Net revenue retention: 110% (Q2 2025) — “quarterly net revenue retention rates (as defined below under "—Key Operating Measures") between 110% and 114% in 2025”
Net revenue retention: 114% (Q1 2025) — “Net Revenue Retention Rate: As of March 31, 2025, the net revenue retention rate was 114%, compared to 110% as of March 31, 2024.”
Churn (Enfusion): 3% (Q1 2025) — “Enfusion had about $4 million [churn in Q1 2024]...in Q1 [2025], they had $3 million of churn”
Gross revenue retention: 98% (December 31, 2024) — “Gross revenue retention rate was 98%, compared to 98% as of December 31, 2023.”
Net revenue retention: 116% (December 31, 2024) — “Net Revenue Retention Rate of 116%”
Net revenue retention: 114% (Q3 2024 (September 30, 2024)) — “Net revenue retention rate 114%...Third Quarter 2024”
Net revenue retention: 110% (Q1 2024) — “Net Revenue Retention Rate of 110%”
Gross revenue retention: 99% (Q1 2024) — “Gross Revenue Retention Rate of 99%”
Clearwater Analytics focuses on customer retention through consistent product innovation.
Net revenue retention: 107% (Q4 2023) — “Net Revenue Retention Rate of 107% ... As of December 31, 2023”
Gross revenue retention: 98% (Q4 2023) — “Q4 2023 Gross Revenue Retention Rate of 98%; Net Revenue Retention Rate of 107%”
Net revenue retention: 108% (Q3 2023) — “the net revenue retention rate was 108%, compared to 109% as of June 30, 2023, and 103% as of September 30, 2022”
Net revenue retention: 109% (Q2 2023) — “Net Revenue Retention Rate of 109%, an increase from 106% as of March 31, 2023”
Clearwater Analytics Holdings reports 98% gross retention rate and a net promoter score above 60.
Clearwater Analytics highlights strong client retention and expansion in its investment accounting platform.
Gross revenue retention: 97.4% (Q1 2023) — “gross revenue retention rate rounded to 97%. Actually, to be specific, it was 97.4%”
Gross revenue retention: 97% (Q1 2023 (March 31, 2023)) — “the gross revenue retention rate was 97%, compared to 98% as of March 31, 2022”
Net revenue retention: 106% (Q4 2022) — “Net Revenue Retention Rate: As of December 31, 2022, the net revenue retention rate was 106%, an increase from 103% as of September 30, 2022.”
Gross revenue retention: 98% (Q4 2022) — “Gross Revenue Retention Rate: As of December 31, 2022, the gross revenue retention rate was 98%.”
Net revenue retention: 103% (Q3 2022) — “As of September 30, 2022, the net revenue retention rate was 103%, a decline from 104% as of June 30, 2022.”
Net revenue retention: 104% (Q2 2022) — “Net revenue retention rate was 104%, which is a decline from 107% as of March 31, 2022.”
Net revenue retention: 107% (Q1 2022) — “Net revenue retention rate was 107%, representing healthy performance as existing clients, in particular asset managers, continued to increase their assets on the platform.”
Net revenue retention: 111% (Q4 2021) — “Net Revenue Retention Rate of 111%, which represents a 210 basis point improvement over 109% at December 31, 2020”
Gross revenue retention: 98% (Q4 2021) — “Q4 2021 Gross Revenue Retention Rate of 98%”
Gross revenue retention: 98% (Q3 2021) — “word-class gross revenue retention rate of 98% for eleven consecutive quarters”
Net revenue retention: 111% (Q3 2021) — “net revenue retention rate was 111%, which represents a 220 basis point improvement over 109% at September 30, 2020”
Net revenue retention: 109% (H1 2021) — “Net revenue retention rate (5) 109% 108% 109% 111% for six months ended June 30, 2021”
Gross revenue retention: 98% (Q2 2021) — “gross retention rate of approximately 98% are testament to the sense of wonder we hope to drive”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.