Nutanix
nutanix.com ↗In their words
“NRR or net dollar-based retention rate at the end of Q3 was 106%.”
“NRR, or net dollar-based retention rate at the end of Q2 was 107%.”
“NRR, or net dollar-based retention rate, at the end of Q1 was 109%, flat quarter over quarter.”
Disclosed NPS over time
Every Net Promoter Score Nutanix has published, by date.
NPS disclosures (47)
Nutanix reported high customer satisfaction with Net Promoter Score remaining strong, supported by automated migration tools.
Our investment here to complement our world class customer support (with a net promoter score of >90 for many years) and professional services, is helping our customers get the most out of our solutions.
Nutanix maintains Net Promoter Score above 90 for over 10 years.
Nutanix executives highlighted the company's sector-beating Net Promoter Score approval rating.
…our approach around being a hybrid multi-cloud platform around our approach to both virtualized machines and containerized applications around our philosophy on customer service and how we value that with our Net Promoter Score being 94 a decade now.
Nutanix maintains a Net Promoter Score consistently above 90, demonstrating strong customer satisfaction.
Well-Positioned for Growth Our expanding product offerings, world-class net promoter score, and the recent industry disruption have helped us build a strong pipeline for our business and sign up an increasing number of new customers in fiscal year 2024.
Nutanix CEO claims the company has maintained an NPS of 90 over many years, citing customer focus as a competitive advantage.
Importantly, we continued to delight our customers, as reflected by our seven-year average Net Promoter Score of 91. Executive Compensation Practices We strive to maintain sound governance standards consistent with our executive compensation policies…
…transact our growing base of renewals, launching our simplified product portfolio, enhancing our leadership team, making progress with our partners and continuing to delight our customers, as reflected by our seven-year average Net Promoter Score of 90.
And renewals is already a business that we’ve already sold and needs to be renewed and we renew that with higher renewal rates given the customer satisfaction and the NPS score that we have.
Nutanix reported a strong Net Promoter Score as a customer loyalty and satisfaction measurement in earnings.
Nutanix named Gartner Magic Quadrant leader with customer support achieving average 90 NPS over past seven years.
…delivered significant enhancements to our Nutanix Cloud Platform, continued to delight customers as evidenced by our seven-year average Net Promoter Score (NPS) of 90, continued to gain strong customer adoption, and consistently outperformed our…
A great customer experience with our NPS sitting at 90. So the product offering is really strong.
Nutanix emphasizes Net Promoter Score as a key customer service metric at Investor Day.
Nutanix reported an NPS of 93 and a renewal rate above 90%, demonstrating strong customer satisfaction and loyalty in the cloud infrastructure market.
Nutanix was recognized as a Gartner Peer Insights Customers' Choice Vendor, demonstrating a relentless focus on customers with an average net promoter score of 90 over seven years.
Nutanix was honored for achieving a high Net Promoter Score.
Nutanix achieves a net promoter score of 90, indicating strong customer satisfaction.
Nutanix maintains 97% retention rate and six-year average Net Promoter Score of 90.
…Thankful for our attention to the needs, our industry leading customer support NPS Score has actually increased, with our third quarter scores reaching the highest level they have been in the past four years.
Nutanix claims an average net promoter score of 90 over six years and 97% customer retention as of period end.
Nutanix recognized as Gartner Peer Insights Customers' Choice with average NPS of 90 and 97% customer retention rate.
Reliability of customer service has reflected in the average Net Promoter Score or NPS of 90 was a big reason for one of our other large existing Fortune 500 customers.
Nutanix has achieved an average Net Promoter Score of 90 over the past five years, attributed to the company's focus on customer success.
Nutanix has been named a Leader in the Gartner Magic Quadrant for Hyperconverged Infrastructure, with customer focus reflected in its Net Promoter Score.
Nutanix highlighted as having one of the best net promoter scores in the world during Malaysia partnership announcement.
Nutanix reports a high Net Promoter Score of 90 as the company pursues a subscription business model shift.
…sales, transformed from a hardware to a software business model while being publicly traded, surpassed $1 billion in annual software and support revenue run rate, and surpassed the 10,000-customer mark, while keeping our net promoter score above the 90.
We had to do it one customer at a time, inching our gross margins from low 40s to high 70s, one NPS point at a time. And it's been hard and it's been worth every penny.
“Our continued industry-leading Net Promoter Score proves that a relentless focus on our customers drives our continued success.” “Demand for our solutions remains strong as we saw 67 percent growth in software and support billings and 55 percent growth…
Our goal is to keep the customer experience as good as it has been in the last six years, and that will require tremendous focus on retaining our net promoter score through this transition.
They are massively strong return customers for us and we really focus hard on them and you can see that from our net promoter score as well, which is one of the big determinants of large deals and the large deal pipeline for the last three quarters and…
Nutanix has achieved outstanding net promoter scores for four years in a row, cited by incoming SVP Americas Sales.
Nutanix CEO cited having happy customers and a great Net Promoter score as reasons for turning down acquisition offers.
Our industry leading customer support continue to significantly build our brand in fiscal 2017 and for the fourth year running we had an unprecedented NPS score of 90.
Nutanix continues streak of Customer Support Excellence with 2016 Net Promoter Score results, emphasizing support team excellence.
Our net promoter score on customer support and our unique emphasis on product quality have been quite scale differentiators in this no easy era of hyperconvergence.
Large enterprises have had us walk on fire to prove that we could support their mission-critical applications, and we have responded in kind with an incredibly strong Net Promoter Score, NPS that underscores brand loyalty and repeat purchase.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
During calendar year 2015, we achieved a Net Promoter Score of 92, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors and peers.
Over the last year, we have maintained an average Net Promoter Score of 90, which we believe is among the industry best for IT infrastructure companies based on comparisons against Net Promoter Scores that have been publicly announced by our competitors…
Retention disclosures (27)
Nutanix strategy centers on quality recurring revenue and stable net retention.
Nutanix reported net revenue retention (NRR) of 106% in FY 2026, indicating solid customer retention and expansion.
Nutanix reported net revenue retention of 106% at the end of Q4 2026, flat quarter-over-quarter, alongside record revenue.
Net revenue retention: 106% (Q3 2026) — “NRR or net dollar-based retention rate at the end of Q3 was 106%.”
Nutanix Q3 2026 earnings preview highlights focus on customer retention metrics as a signal of business health.
Net revenue retention: 107% (Q2 2026) — “NRR, or net dollar-based retention rate at the end of Q2 was 107%.”
Net revenue retention: 109% (Q1 2026) — “NRR, or net dollar-based retention rate, at the end of Q1 was 109%, flat quarter over quarter.”
Net revenue retention: 108% (Q4 2025) — “NRR, or net dollar-based retention rate, at the end of Q4 was 108%.”
Nutanix reports net dollar-based retention rate flat at 110% in Q3, indicating stable customer retention.
Net revenue retention: 110% (Q2 2025) — “NRR, or net dollar-based retention rate at the end of Q2 was 110%, flat quarter-over-quarter.”
Net revenue retention: 110% (Q1 2025) — “NRR or net dollar-based retention rate at the end of Q1 was 110%.”
Net revenue retention: 114% (FY 2024) — “Net dollar-based retention rate, or NRR, at the end of fiscal year 2024 was 114%.”
Gross revenue retention: 90% — “Our overall Net Retention Rate is greater than 120% combined with a Gross Retention Rate of greater than 90%.”
Net revenue retention: 120% — “Our overall Net Retention Rate is greater than 120% combined with a Gross Retention Rate of greater than 90%.”
Gross revenue retention: 90% (FY 2023) — “GRR or gross retention rate at the end of fiscal year '23 was 90-plus percent”
Net revenue retention: 123% (Q2 2023) — “we had given some ranges in that 120 to 125-ish percent sort of range, and it is still in that in that range”
Gross revenue retention: 90% (FY22) — “In FY22, we achieved 27% year-over-year growth in Annual Contract Value (ACV) billings, >90% Gross Retention Rate (GRR)”
Net revenue retention: 125% (FY2022) — “Net retention rate for fiscal year '22 was around 125%”
Gross revenue retention: 90% (Q2 2022) — “At Investor Day, we had put a target out there from a GRR perspective of 90% or greater. And we are within that range currently”
Churn: 5.1% (H1 FY2021) — “Actual customer churn for the first half of fiscal year 2021 missed the target achievement level of 4.0%”
Net revenue retention (subscription-based business only): 158% (FY2021) — “The net dollar retention rate for our subscription-based business only was 158% versus the Investor Day estimate of approximately 155%”
Net revenue retention: 124% (FY2021) — “The net dollar retention rate, including the LoD business, was 124% versus the Investor Day estimate of approximately 125%”
Retention rate: 96% (FY2021) — “Customer retention, including loads and subscriptions, closed the year at 96%”
Churn: 4% (Q4 2020) — “Our churn, the way we calculate churn now with kind of a hybrid ACV subscription base, it's 96% or so”
Retention rate: 97% (Q3 2020) — “combined with a customer retention metric of 97%, at this point we believe it's largely a matter of time until the business matures”
Nutanix has a 97% customer retention rate, indicating strong customer loyalty.
Nutanix tracks customer retention and net expansion rate as key metrics for subscription growth sustainability.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.