Weave Communications
weave.com ↗In their words
“Looking solely at multi-location groups on a logo basis, our net revenue retention rate is 102%.”
“Net revenue retention (multi-location customers on logo basis): 100% (Q2 2025) — “what we're seeing is that their NRR is over 100% when you look at it through that lens.”
“But we are seeing greater adoption and higher NPS and better customer response from that platform. And we know that's something that we want to move customers towards.”
NPS disclosures (4)
Weave ranked No. 1 in G2's Fall 2026 Patient Relationship Management Grid based on customer satisfaction score and market presence.
But we are seeing greater adoption and higher NPS and better customer response from that platform. And we know that's something that we want to move customers towards.
Weave won multiple APPEALIE Awards for Healthcare Software Excellence, with recognition based on Net Promoter Scores, UI/UX, and product improvements.
In 2022, we doubled down on customer experience, so we saw significant improvements in our customer NPS score throughout the year. We accomplished this through creating an excellent customer experience, delivering feature improvements requested by our…
Retention disclosures (39)
Weave Communications' dollar-based net revenue retention softened to 92% from 98%, with gross revenue retention declining to 89% from 91%, signaling pressure on expansion.
B. Riley initiates Weave Communications with a buy rating, citing 92% trailing 12-month net revenue retention.
Weave Communications reported gross revenue retention of 89% in earnings call highlights, demonstrating customer retention performance.
Weave reported Q2 2026 revenue of $67.5M with 15.5% growth, with revenue retention measured quarterly.
Weave Communications reported gross revenue retention at 89% and net revenue retention at 92%, below typical subscription investor expectations.
Net revenue retention: 92% (Q1 2026) — “Dollar-based net revenue retention rate 92% as of March 31, 2026 compared with 98% as of March 31, 2025.”
Net revenue retention (multi-location groups on logo basis): 102% (Q4 2025) — “Looking solely at multi-location groups on a logo basis, our net revenue retention rate is 102%.”
Gross revenue retention: 89% (FY2025) — “Dollar-Based Gross Retention Rate (GRR) was 89% as of December 31, 2025.”
Net revenue retention: 93% (FY2025) — “Dollar-Based Net Retention Rate (NRR) was 93% as of December 31, 2025.”
Weave Communications' growth trajectory depends on customer retention stability among larger practice networks.
Net revenue retention: 94% (Q3 2025) — “Net revenue retention was 94%, compared to 98% in the third quarter of 2024.”
Net revenue retention (multi-location customers on logo basis): 100% (Q2 2025) — “what we're seeing is that their NRR is over 100% when you look at it through that lens.”
Net revenue retention: 96% (Q2 2025) — “Net revenue retention was 96%, compared to 97% in the second quarter of 2024.”
Gross revenue retention: 90% (Q2 2025) — “Gross revenue retention was 90%, compared to 92% in the second quarter of 2024.”
Weave's Payments adoption is driving improved client retention and could lead to stickier, higher-margin growth.
Weave CEO discusses delivering exceptional experiences to ensure customer retention and satisfaction.
Gross revenue retention: 91% (FY2024) — “Dollar-Based Gross Retention Rate (GRR) was 91% as of December 31, 2024.”
Net revenue retention: 98% (FY2024) — “Dollar-Based Net Retention Rate (NRR) was 98% as of December 31, 2024.”
Net revenue retention: 98% (Q3 2024) — “Dollar-Based Net Retention Rate (NRR) was 98% as of September 30, 2024.”
Net revenue retention: 97% (Q2 2024) — “Dollar-Based Net Retention Rate (NRR) was 97% as of June 30, 2024.”
Net revenue retention: 96% (Q1 2024) — “Dollar-Based Net Retention Rate (NRR) was 96% as of March 31, 2024.”
Gross revenue retention: 92% (FY2023) — “Dollar-Based Gross Retention Rate (GRR) was 92% as of December 31, 2023.”
Net revenue retention: 95% (FY2023) — “Dollar-Based Net Retention Rate (NRR) was 95% as of December 31, 2023.”
Net revenue retention: 95% (Q3 2023) — “Dollar-Based Net Retention Rate (NRR) was 95% as of September 30, 2023.”
Gross revenue retention: 92% (Q2 2023) — “Dollar-Based Gross Retention Rate (GRR) was 92% as of June 30, 2023.”
Net revenue retention: 96% (Q2 2023) — “Dollar-Based Net Retention Rate (NRR) was 96% as of June 30, 2023.”
Gross revenue retention: 93% (Q1 2023) — “Dollar-Based Gross Retention Rate (GRR) was 93% as of March 31, 2023.”
Net revenue retention: 97% (Q1 2023) — “Dollar-Based Net Retention Rate (NRR) was 97% as of March 31, 2023.”
Gross revenue retention: 94% (FY2022) — “Dollar-Based Gross Retention Rate (GRR) was 94% as of December 31, 2022.”
Net revenue retention: 99% (FY2022) — “Dollar-Based Net Retention Rate (NRR) was 99% as of December 31, 2022.”
Net revenue retention: 101% (Q3 2022) — “Dollar-Based Net Retention Rate (NRR) was 101% as of September 30, 2022.”
Net revenue retention: 102% (Q2 2022) — “Dollar-Based Net Retention Rate (NRR) was 102% as of June 30, 2022.”
Weave Communications evolved since 2011 to improve customer retention and engagement.
Gross revenue retention: 94% (December 31, 2021) — “Dollar-Based Gross Retention Rate (GRR) was 94% as of December 31, 2021, reflecting product-market fit and our ability to retain our customers. This is the fifth consecutive quarter that we have seen improvement to GRR.”
Net revenue retention: 103% (December 31, 2021) — “Dollar-Based Net Retention Rate (NRR) was 103% as of December 31, 2021, reflecting ongoing customer acceptance and utilization of our platform.”
Gross revenue retention: 93% (Q3 2021) — “Dollar-Based Gross Retention Rate (GRR) was 93% as of September 30, 2021”
Net revenue retention: 104% (Q3 2021) — “Dollar-Based Net Retention Rate (NRR) was 104% as of September 30, 2021”
Gross revenue retention: 92% (June 30, 2021) — “Dollar-based gross retention rate 92% at June 30, 2021”
Net revenue retention: 103% (June 30, 2021) — “Dollar-based net retention rate increased from 97% at December 31, 2019 to 102% at December 31, 2020, and from 100% at June 30, 2020 to 103% at June 30, 2021”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.