CrowdStrike Holdings, Inc.
crowdstrike.com ↗In their words
“Dollar-based net retention of 115% and gross retention of 97%, showcasing best-in-class durability”
“Our dollar-based net retention rate was 112%, reflecting the impact of customer commitment packages.”
“Q3 gross retention was over 97%, down less than 0.5 percentage point.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (61)
CrowdStrike achieved net revenue retention above 120% with slower 25.8% revenue growth and a forward P/E of ~208.
CrowdStrike management reported that both net and gross retention improved, tracked via net new annual recurring revenue (ARR).
CrowdStrike's Falcon Flex is expected to support customer retention and expansion over time.
CrowdStrike achieved record net new ARR and improved dollar-based gross and net retention in Q2.
CrowdStrike's bundled sales strategy aims to drive net revenue growth and improve customer retention.
CrowdStrike highlighted strengthening retention rates and increased module adoption as factors supporting revenue growth in Q1 earnings call.
CrowdStrike demonstrated improving net retention and strong cross-sell momentum via Falcon Flex with robust low-to-mid-20s revenue growth.
Gross revenue retention: 97% (FY2026) — “maintaining a gross retention rate of 97% in each quarter of fiscal 2026”
Net revenue retention: 112.75% (FY2026) — “Our Net Retention Rate was 112%, 111%, 114%, and 115% for the first, second, third, and fourth quarter of fiscal 2026”
Analyst upgraded CrowdStrike (CRWD) shares citing higher customer retention as a key reason, alongside ARR growth.
Net revenue retention: 115% (Jan 31 2026) — “The power of our land-and-expand strategy is evidenced by our 115% dollar-based net retention rate as of January 31, 2026”
Gross revenue retention: 97% (Q4 2026) — “dollar-based net retention of 115% and gross retention of 97%, showcasing best-in-class durability”
CrowdStrike CEO George Kurtz highlighted customer compensation and retention success, noting retention of over 1,000 customers during earnings call.
CrowdStrike's strong customer retention rate and mission-critical nature emphasized in growth stock analysis.
CrowdStrike achieved a 97% gross retention rate in Q1, demonstrating strong customer loyalty and robust net retention figures.
Net revenue retention: 119% (Q1 FY2025) — “Our Net Retention Rate was 119%, 118%, 115%, and 112% for the first, second, third, and fourth quarter of fiscal 2025, respectively”
Net revenue retention: 112% (January 31, 2025) — “112% dollar-based net retention rate as of January 31, 2025”
Gross revenue retention: 97% (Q4 FY2025) — “With 97% gross retention and accounts adopting Falcon Flex adding over $1 billion of in-quarter deal value”
Net revenue retention: 112% (Q4 2025) — “our dollar-based net retention rate was 112%, reflecting the impact of customer commitment packages.”
CrowdStrike reports strong Q3 results with improved customer retention and ARR growth.
CrowdStrike's Q3 gross retention rate was over 97%, down less than half a percentage point, marking the first full quarter after its July 19 outage.
Net revenue retention: 115% (Q3 FY2025 (October 31, 2024)) — “Our dollar-based net retention rate was 115% as of October 31, 2024”
Gross revenue retention: 97% (Q3 2025) — “Q3 gross retention was over 97%, down less than 0.5 percentage point.”
CrowdStrike implements customer commitment packages as a retention strategy to build customer loyalty.
CrowdStrike's net revenue retention rate of 119% indicates strong customer loyalty and platform resilience amid outage challenges.
CrowdStrike's global outage caused potential customer retention issues, according to Seeking Alpha analysis.
Net revenue retention: 122% (Q1 FY2024) — “Our fiscal 2024 Net Retention Rates achieved was 122% for the first fiscal quarter and 119% for each of the other fiscal quarters”
Gross revenue retention: 97% (FY2024) — “maintaining a gross retention rate of 97% or higher in each quarter of the fiscal year”
CrowdStrike reports 98% gross retention rate and 119% dollar-based net retention, indicating strong customer retention.
Strategic analysis flags customer retention risks at CrowdStrike, warning that significant churn could impact financial performance.
Net revenue retention: 119% (FY2024 (as of Jan 31, 2024)) — “The power of our land-and-expand strategy is evidenced by our 119% dollar-based net retention rate as of January 31, 2024.”
Gross revenue retention: 98% (Q4 2024) — “Our gross retention rate remained high at 98% and our dollar-based net retention rate was consistent with last quarter at 119%”
Net revenue retention (subscription customers): 120% (April 30, 2023) — “Our dollar-based net retention rate was above 120% as of April 30, 2023”
Net revenue retention: 125.5% (Q1 FY2023) — “Our net retention rate was 125.5%; 127.6%, 127.6% and 125.3% for the first, second, third and fourth quarter of fiscal 2023”
Gross revenue retention: 98% (FY2023 quarterly) — “maintaining a gross retention rate of 98% or higher in each quarter of the fiscal year”
Net revenue retention: 125.3% (January 31, 2023) — “The power of our land-and-expand strategy is evidenced by our 125.3% dollar-based net retention rate as of January 31, 2023”
Gross revenue retention: 98% (Q4 2023) — “Our best-in-class gross retention rate remained exceptionally strong at 98.0% as of year-end.”
Gross revenue retention: 98% (Q3 2023) — “Our best-in-class gross retention rates remained at record levels above 98%.”
Net revenue retention: 120% (Q1 FY2023 (April 30, 2022)) — “Our dollar-based net retention rate was above 120% as of April 30, 2022.”
Net revenue retention: 123.9% (FY2022 (Jan 31, 2022)) — “123.9% dollar-based net retention rate as of January 31, 2022”
Gross revenue retention: 98.1% (Q4 2022) — “Our gross retention rate remains high and best-in-class at 98.1% at year-end.”
Net revenue retention: 123.9% (FY 2022) — “Our dollar-based net retention rate was above the 120% benchmark throughout the year. Net retention was 123.9% as of the end of FY 2022”
Net revenue retention: 100% (Q3 FY2022) — “our dollar-based net retention rate was once again above 100 percent as we continued to expand the number of endpoints and modules within existing customers”
Wall Street analysts note CrowdStrike has healthy customer retention with customers acquiring larger numbers of the company's services.
Net revenue retention: 120% (Q1 FY2022) — “our dollar-based net retention rate once again exceeded 120 percent as we continued to expand module adoption within new and existing customers”
CrowdStrike has maintained a 98% customer retention rate for two years.
Net revenue retention: 125% (January 31, 2021) — “dollar based net retention rate, which measures expansion in existing customers' subscriptions over a 12 month period, was 125% as of January 31, 2021”
Gross revenue retention: 98% (FY2021) — “Our gross retention rate remains high and best in class at 98% at year-end.”
CrowdStrike's 'land and expand' strategy is effective, with 61% of customers representing net retention rate or year-over-year revenue growth per existing customer.
Net revenue retention: 128% (Q3 2021) — “dollar based net retention rate once again exceeded 120%”
Net revenue retention: 131% (Q2 2021) — “For the interim FY '21 quarters... 131% in Q2”
CrowdStrike reported dollar-based net revenue retention rate exceeding 120%, indicating strong growth from existing customers.
Net revenue retention: 120% (Q2 2020) — “our dollar-based net retention rate once again exceeded 120 percent”
Net revenue retention: 126% (Q1 2021) — “For the interim FY '21 quarters... 126% in Q1”
CrowdStrike reports strong dollar-based net retention rate with customers spending 24% more year-over-year.
CrowdStrike reports a dollar-based net retention rate of 119%, indicating strong customer retention.
Net revenue retention: 124% (FY2020) — “Our dollar-based net retention rate, which measures expansion in existing customers' subscriptions over a 12 month period, was 124% as of January 31, 2020”
Gross revenue retention: 98% (FY2020) — “our continued best-in-class gross retention rate of 98% for Q4 and FY '20”
Net revenue retention: 147% (Q1 2020) — “As of January 31, 2019, we had a dollar-based net retention rate of 147%”
Gross revenue retention: 98% (FY2019) — “our dollar-based gross retention rate was 96% and 98% as of January 31, 2018 and January 31, 2019, respectively”
Net revenue retention: 147% (FY2019) — “Our dollar-based net retention rate, which measures expansion in existing customers' subscriptions over a 12 month period, was 147% as of January 31, 2019”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.