Bazaarvoice Inc
bazaarvoice.com ↗In their words
“Our client retention rate was 95.7% in Q4”
“Client retention rate improved significantly to 96.8% in Q3 our best rate in 10 quarters”
“Our SaaS revenue retention rate at the end of fiscal 2016 was approximately 102%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (46)
Retention rate: 96.5% (Q2 2018) — “Active SaaS client retention rate (1) 96.5 % 95.2 % 92.3 % 90.4 %”
Retention rate (SaaS): 95.9% (Q1 FY2018) — “Active SaaS client retention rate (1) 95.9 %”
Retention rate (SaaS): 82.8% (FY2017) — “Active SaaS client retention rate (3) 82.8%”
Churn: 15% (FY2017) — “dollar churn rate of approximately 15% at fiscal 2017...over 500 basis point improvement from last year”
Retention rate: 82.8% (FY2017) — “client retention rate was...82.8% for the year, an improvement of over 300 basis points from fiscal 2016”
Retention rate: 95.7% (Q4 2017) — “Our client retention rate was 95.7% in Q4”
Retention rate (SaaS): 87.2% (9M FY2017) — “active client retention rate improved to 87.2% compared to 84.2%”
Retention rate: 96.8% (Q3 2017) — “client retention rate improved significantly to 96.8% in Q3 our best rate in 10 quarters”
Retention rate (SaaS): 90.4% (H1 FY2017) — “For the six months ended October 31, 2016 our active client retention rate was 90.4% compared to an active client retention rate of 89.0% for the six months ended October 31, 2015”
Retention rate (SaaS): 95.2% (Q1 FY2017) — “For the three months ended July 31, 2016, the Company had an active client retention rate of 95.2% compared to an active client retention rate of 95.0% for the three months ended July 31, 2015”
Net revenue retention: 102% (FY2016) — “our SaaS revenue retention rate at the end of fiscal 2016 was approximately 102%”
Retention rate: 79.7% (FY2016) — “Active client retention rate (4) 79.7 % 83.9 % 84.2 %”
Retention rate: 95.7% (Q4 2016) — “client retention rate increase of 95.7%”
Retention rate: 84.2% (9M FY2016) — “For the nine months ended January 31, 2016, net new active client additions were 52 and our active client retention rate was 84.2% compared to net new active client retention rate of 89.3% for the nine months ended January 31, 2015”
Retention rate: 95.3% (Q3 FY2016) — “For the three months ended January 31, 2016, the Company had net new active client additions of 23 and an active client retention rate of 95.3% compared to an active client retention rate of 96.8% for the three months ended January 31, 2015”
Retention rate: 94% (Q1 FY2016) — “For the three months ended October 31, 2015, net new active client additions were 23 and our active client retention rate was 94.0% compared to 95.9% for the three months ended October 31, 2014.”
Retention rate: 95% (Q1 2016 (three months ended July 31, 2015)) — “Active client retention rate was 95.0% compared to 97.4% for the three months ended July 31, 2014”
Retention rate: 80% (FY2015) — “Active client retention rate (4) 80.0 % 86.6 % 76.6 %”
Retention rate: 96.4% (Q3) — “Our client retention rate was 96.4%, better than Q3 of last year and consistent with our average over the last six quarters.”
Retention rate: 89.8% (H1 FY2015 (6M ended Oct 31, 2014)) — “active client retention rate was 89.8% compared to net new active client launches additions of 95 and active client retention rate of 94.4% for the six months ended October 31, 2013”
Retention rate: 95.3% (Q1 FY2015 (3M ended Oct 31, 2014)) — “Active client retention rate (2) 95.3 %”
Retention rate: 94.8% (Q4 FY2014 (3M ended Jul 31, 2014)) — “active client retention rate was 94.8%, and SaaS revenue per active client (in thousands) was $38.0”
Retention rate: 86.6% (FY2014) — “Active client retention rate (2) 86.6 % ... Calculated based on active client retention over a 12 month period”
Retention rate: 89% (9M FY2014 (ended Jan 31, 2014)) — “For the nine months ended January 31, 2014, our active enterprise client retention rate was 89.0%”
Retention rate: 95.7% (Q1 FY2014 (3M ended Jan 31, 2014)) — “Active enterprise client retention rate (2) 95.7 %”
Retention rate (enterprise clients): 96% (Q3 FY2014) — “Active enterprise client retention rate for the third quarter was approximately 96%.”
Retention rate (Enterprise clients): 96.8% (Q2 2013) — “For the three months ended October 31, 2013, our active enterprise client retention rate was 96.8%”
Retention rate (active enterprise clients): 96.8% (Q2 2014) — “Active enterprise client retention rate for the second quarter was approximately 96.8%”
Retention rate (Enterprise clients): 96.9% (Q1 2013) — “For the three months ended July 31, 2013, our active enterprise client retention rate was 96.9%”
Retention rate: 89.6% (FY2013) — “Active enterprise client retention rate (2) 89.6 % ... Calculated based on active enterprise client retention over a 12 month period.”
Retention rate (enterprise clients): 90% (fiscal year 2013) — “Active enterprise client retention rate for the fiscal year 2013 was approximately 90%”
Retention rate (enterprise clients): 98% (Q4 2012) — “Active enterprise client retention rate for the fourth quarter was approximately 98%”
Retention rate (Enterprise clients): 88.3% (FY2013 (12 months)) — “client retention which was 88.3% for the 12 months ended January 31, 2013”
Retention rate (Enterprise clients): 97% (Q3 2013) — “For the three months ended January 31, 2013, active enterprise client retention rate was 97.0%”
Retention rate (active enterprise clients): 97% (Q3 2012) — “Active enterprise client retention rate for the third quarter was approximately 97%”
Retention rate: 89.4% (12 months ended Oct 31, 2012) — “strong client retention, which was 89.4% for the 12 months ended October 31, 2012”
Retention rate (active enterprise clients): 96.5% (Q4 FY2012 (3 months ended Oct 31, 2012)) — “Active enterprise client retention rate (2) 96.5 %”
Retention rate (active enterprise clients): 96% (Q2 FY2013) — “Active enterprise client retention rate for the second quarter was approximately 96%”
Retention rate: 89.2% (12 months ended Jul 31, 2012) — “strong client retention, which was 89.2% for the twelve months ended July 31, 2012”
Retention rate (active enterprise clients): 97.3% (Q3 FY2012 (3 months ended Jul 31, 2012)) — “Active client retention rate (2) 97.3 %”
Retention rate (active enterprise clients): 97% (Q1 FY2013) — “Active enterprise client retention rate for the first quarter was approximately 97%”
Retention rate: 97% (Q4 FY2012) — “Active client retention rate for the fourth quarter was approximately 97%”
Retention rate: 89% (FY2012) — “Active client retention rate for the fiscal year 2012 was approximately 89%”
Retention rate: 89.7% (FY2011) — “active client retention rates on a year-to-year basis were 84.4%, 88.4% and 89.7%, respectively”
Retention rate: 89.7% (FY2011) — “active client retention rates on a year-to-year basis were 84.4.%, 88.4% and 89.7%, respectively”
Retention rate: 89.4% (FY2011) — “active client retention rates on a year-to-year basis were 84.4.%, 88.2% and 89.4%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.