Solarwinds
solarwinds.com ↗In their words
“Maintenance renewal rate for our perpetual license products: Trailing Twelve-Months Ended December 31, 2024: 97%”
“Net retention rate for our subscription products: Trailing Twelve-Months Ended December 31, 2024: 99%”
“SolarWinds reported strong customer retention with a maintenance renewal rate of 97% and surpassed $700 million in total ARR.”
NPS disclosures (2)
SolarWinds highlights positive partner feedback through a strong Net Promoter Score in its enhanced channel partner program.
…added to SW Certified Professional (SCP), and SW Sales Expert (SSE) Revised program, health score, sentiment, CSAT Customer NPS tracking Transactional CSAT THWACK – more active today than 2020 SolarWinds Success App – automation and self- serve 1:1…
Retention disclosures (46)
SolarWinds reports improved recurring revenue mix to 76% of total revenue, but SaaS net revenue retention fell in Q2 FY2026.
Retention rate (maintenance): 97% (Trailing Twelve-Months ended December 31, 2024) — “Maintenance renewal rate for our perpetual license products: Trailing Twelve-Months Ended December 31, 2024: 97%”
Net revenue retention (subscription products): 99% (Trailing Twelve-Months ended December 31, 2024) — “Net retention rate for our subscription products: Trailing Twelve-Months Ended December 31, 2024: 99%”
Net revenue retention (subscription products): 98% (TTM Sep 2024) — “Our net retention rate for our subscription products was as follows: Trailing Twelve Months Ended September 30, 2024 2023 Net retention rate 98% 97%”
SolarWinds reported strong customer retention with a maintenance renewal rate of 97% and surpassed $700 million in total ARR.
Retention rate (maintenance): 97% (TTM Mar 2024) — “Our maintenance renewal rate for our perpetual license products was as follows: Trailing Twelve Months Ended March 31, 2024 2023 Maintenance renewal rate 97% 93%”
Retention rate (maintenance): 96% (Trailing Twelve-Months ended December 31, 2023) — “Maintenance renewal rate for our perpetual license products: Trailing Twelve-Months Ended December 31, 2023: 96%”
Net revenue retention (subscription products): 97% (Trailing Twelve-Months ended December 31, 2023) — “Net retention rate for our subscription products: Trailing Twelve-Months Ended December 31, 2023: 97%”
Retention rate (maintenance): 95% (TTM Sep 2023) — “our maintenance renewal rate for the trailing twelve month period was 95%”
Net revenue retention (subscription products): 93% (TTM Sep 2023) — “Net retention rate for our subscription products was as follows: Trailing Twelve Months Ended September 30, 2023 2022 Net retention rate 93% 96%”
Retention rate (Maintenance): 94% (TTM June 30, 2023) — “Our maintenance renewal rate for our perpetual license products was as follows: Trailing Twelve Months Ended June 30, 2023 2022 Maintenance renewal rate 94 % 91 %”
Net revenue retention (Subscription): 93% (TTM June 30, 2023) — “Our net retention rate for our subscription products was as follows: Trailing Twelve Months Ended June 30, 2023 2022 Net retention rate 93 % 97 %”
Retention rate (maintenance): 93% (Trailing Twelve-Months ended December 31, 2022) — “maintenance renewal rate for the trailing twelve-month period ended December 31, 2022 was 93%”
Net revenue retention (subscription products): 95% (Trailing Twelve-Months ended December 31, 2022) — “Net retention rate for subscription products was as follows: Trailing Twelve-Months Ended December 31, 2022: 95%”
Retention rate (Maintenance): 91% (TTM June 30, 2022) — “Our maintenance renewal rate for our perpetual license products was as follows: Trailing Twelve-Months Ended June 30, 2022 2021 Maintenance renewal rate 91 % 90 %”
Net revenue retention (Subscription): 97% (TTM June 30, 2022) — “Net retention rate for subscription products was as follows: Trailing Twelve-Months Ended June 30, 2022 2021 Net retention rate 97 % 96 %”
Retention rate (Maintenance): 89% (TTM March 31, 2022) — “Our maintenance renewal rate for our perpetual license products was as follows: Trailing Twelve-Months Ended March 31, 2022 2021 Maintenance renewal rate 89 % 92 %”
Net revenue retention (Subscription): 96% (TTM March 31, 2022) — “Our net retention rate for our subscription products was as follows: Trailing Twelve-Months Ended March 31, 2022 2021 Net retention rate 96 % 96 %”
Retention rate (maintenance): 88% (2021) — “our maintenance renewal rate for the trailing twelve month period ended December 31, 2021 was 88%”
Net revenue retention (subscription products): 96% (2021) — “Our net retention rate for our subscription products was as follows: Trailing Twelve-Months Ended December 31, 2021 2020 Net retention rate (1) 96 % 98 %”
SolarWinds highlighted customer retention as a key priority in Q4 earnings, alongside solutions portfolio and go-to-market expansions.
Retention rate (maintenance - perpetual license products): 89% (TTM ended September 30, 2021) — “Our maintenance renewal rate for our perpetual license products was as follows: Trailing Twelve-Months Ended September 30, 2021 89%”
Net revenue retention (subscription products): 96% (TTM ended September 30, 2021) — “Our net retention rate for our subscription products was as follows: Trailing Twelve-Months Ended September 30, 2021 96%”
Retention rate (maintenance - perpetual license products): 90% (TTM ended June 30, 2021) — “Our maintenance renewal rate for our perpetual license products was approximately 90% and 92%, respectively, for the trailing twelve-month periods ended June 30, 2021 and 2020”
Gross revenue retention (MSP partners): 85% (March 31, 2021) — “dollar-based gross revenue retention was 85%, 86%, 86%, 86%, and 84% as of March 31, 2021, December 31, 2020, March 31, 2020, December 31, 2019, and December 31, 2018”
Net revenue retention (MSP partners): 109% (TTM ended March 31, 2021) — “dollar-based net revenue retention rate which was 109% and 110% for each of the trailing twelve-month periods ended March 31, 2021 and March 31, 2020, respectively”
Retention rate (maintenance - perpetual license products): 91% (TTM ended March 31, 2021) — “Our maintenance renewal rate for our perpetual license products was approximately 91% and 92%, respectively, for the trailing twelve-month periods ended March 31, 2021 and 2020”
Net revenue retention (subscription products): 104% (TTM ended March 31, 2021) — “Our net retention rate for our subscription products was approximately 104% and 105% for the trailing twelve-month periods ended March 31, 2021 and 2020”
Net revenue retention: 109% (2020A) — “109% Dollar-based net revenue retention”
Retention rate (maintenance (perpetual license products)): 91% (2020) — “Our maintenance renewal rate for our perpetual license products was approximately 91% and 94%, respectively, for the trailing twelve-month periods ended December 31, 2020 and 2019”
Net revenue retention (subscription products): 105% (2020) — “Our net retention rate for our subscription products was approximately 105% for each of the trailing twelve-month periods ended December 31, 2020 and 2019”
SolarWinds reported customer retention rates remained remarkably stable in the first half of 2020 despite IT budget pressures.
Retention rate (maintenance - perpetual license products): 92% (TTM ended March 31, 2020) — “Our maintenance renewal rate for our perpetual license products was approximately 92% and 97%, respectively, for the trailing twelve-month periods ended March 31, 2020 and 2019”
Retention rate (maintenance (perpetual license products)): 94% (2019) — “Our maintenance renewal rate for our perpetual license products was approximately 94% and 95%, respectively, for the trailing twelve-month periods ended December 31, 2019 and 2018”
Net revenue retention (subscription products): 105% (2019) — “Our net retention rate for our subscription products was approximately 105% for each of the trailing twelve-month periods ended December 31, 2019 and 2018”
SolarWinds reports customer retention rates among the best in software during 2019, as demonstrated by maintenance renewal rates.
Retention rate (maintenance): 95% (Trailing twelve-month period ended September 30, 2019) — “Our maintenance renewal rate was approximately 95% for the trailing twelve-month period ended September 30, 2019.”
Retention rate (maintenance): 96% (TTM ended June 30, 2019) — “Our maintenance renewal rate was approximately 96% for the trailing twelve-month period ended June 30, 2019”
Retention rate: 97% (trailing 12 months ending March 31, 2019) — “Our maintenance renewal rate was approximately 97% for the trailing twelve-month period ended March 31, 2019”
Retention rate (maintenance): 97% (TTM ended March 31, 2019) — “Our maintenance renewal rate was approximately 97% for the trailing twelve-month period ended March 31, 2019”
Net revenue retention: 105% (TTM) — “subscription net retention rate of 105% both measured on a trailing twelve months basis”
Retention rate (Maintenance): 97% (TTM) — “97% maintenance renewal rate...measured on a trailing twelve months basis”
Retention rate (maintenance (perpetual license products)): 95% (2018) — “Our maintenance renewal rate for our perpetual license products was approximately 95% and 93%, respectively, for the years ended December 31, 2018 and 2017”
Net revenue retention (subscription products): 105% (2018) — “Our net retention rate for our subscription products was approximately 105% and 104%, respectively, for the years ended December 31, 2018 and 2017”
Retention rate: 93% (trailing 12 quarters) — “Our maintenance renewal rates for our perpetual license products have been in the low- to mid-90 percent range for each of the last 12 calendar quarters”
Net revenue retention (subscription products): 105% (12 months ending June 30, 2018) — “Our net retention rate for our subscription products averaged approximately 105% over the 12-month period ending June 30, 2018”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.