UiPath Academy
uipath.com ↗In their words
“Dollar-based gross retention was best-in-class at 97%”
“Dollar-based gross retention of 97% continues to be best in class”
“Dollar-based gross retention of 98% continues to be best in class”
Disclosed NPS over time
Every Net Promoter Score UiPath Academy has published, by date.
NPS disclosures (7)
Net Promoter Score (NPS) is as of June 2022
UiPath and Amelia partnership aims to deliver measurable improvement in net promoter scores.
UiPath and Amelia partnership aims to deliver measurable improvement in net promoter scores.
UiPath announced it achieved a CSAT minimum rating of 4.0 out of 5.0 for world-class customer service.
Our NPS score of 71 was calculated on a rolling average using data from a survey of our customer base that we conducted over the 12-month period ended February 2021.
Our NPS score of 71 was calculated on a rolling average using data from a survey of our customer base that we conducted over the 12-month period ended February 2021.
Our NPS score of 71 was calculated on a rolling average using data from a survey of our customer base that we conducted over the 12-month period ended February 2021.
Retention disclosures (41)
UiPath achieved a 107% net-retention rate in Q3 FY2026 driven by $59 million in net new ARR.
UiPath reports dollar-based net revenue retention rate of 106% (adjusted for FX), indicating potential challenges in maintaining momentum.
UiPath reports net revenue retention of 109% with large account growth accelerating and AI driving expansion.
UiPath's AI annual recurring revenue exceeds $250 million with dollar-based net revenue retention above 120% for customers.
UiPath reported fiscal Q2 revenue growth of 13% year-over-year with net retention rate of 109%, indicating strong customer expansion.
RBC analysts cited improving customer retention as an encouraging sign for UiPath's AI-driven momentum and new product adoption.
UiPath's Net Revenue Retention declined from 121% in Q3 FY24 to 107% in Q3 FY26.
UiPath delivers improved 109% dollar-based net retention rate and raises FY27 revenue guidance.
UiPath reported a net retention rate of 108% in its latest quarter results.
UiPath reported dollar-based net retention rate of 109% in Q1 2027, with net new ARR of $49 million.
Net revenue retention: 109% (Q1 FY2027) — “Dollar based net retention rate of 109 percent.”
Net revenue retention: 107% (Q4 FY2026) — “Dollar based net retention rate of 107 percent.”
Gross revenue retention: 97% (Q4 2026) — “Dollar-based gross retention was best-in-class at 97%”
Net revenue retention: 107% (Q3 FY2026) — “Dollar based net retention rate of 107 percent”
Net revenue retention: 108% (Q1 FY2026) — “Dollar based net retention rate of 108 percent”
Gross revenue retention: 97% (Q1 2026) — “dollar-based gross retention of 97% continues to be best in class”
Net revenue retention: 110% (Q4 FY2025) — “Dollar based net retention rate of 110 percent”
Gross revenue retention: 98% (Q4 2025) — “dollar-based gross retention of 98% continues to be best in class”
UiPath facing challenges with customer retention and stagnant customer acquisition despite slight large customer growth.
Net revenue retention: 113% (Q3 FY2025) — “Dollar based net retention rate of 113 percent.”
Net revenue retention: 115% (Q2 FY2025) — “Dollar based net retention rate of 115 percent.”
Gross revenue retention: 97% (Q2 2025) — “Dollar-based gross retention of 97% continues to be best-in-class”
UiPath reported dollar-based net retention of 118%, showing solid growth within the customer base.
Net revenue retention: 118% (Q1 FY2025) — “Dollar based net retention rate of 118 percent.”
UiPath Inc operates in a competitive market necessitating continuous innovation and customer retention strategies.
Net revenue retention: 119% (Q4 FY2024) — “Dollar based net retention rate of 119 percent.”
Gross revenue retention: 98% (Q4 2024) — “double dollar-based gross retention of 98% continues to be best-in-class”
Net revenue retention: 121% (Q2 FY2024) — “Dollar based net retention rate of 121 percent.”
Net revenue retention: 122% (Q1 FY2024) — “Dollar based net retention rate of 122 percent.”
Net revenue retention: 123% (Q4 FY2023) — “Dollar based net retention rate of 123 percent.”
Gross revenue retention: 97% (Q4 2023) — “Dollar based gross retention of 97% continues to be best-in-class.”
Net revenue retention: 126% (Q3 FY2023) — “Dollar based net retention rate of 126 percent.”
Net revenue retention: 132% (Q2 FY2023) — “Dollar based net retention rate of 132 percent.”
UiPath maintains a client retention rate of over 138 percent, indicating strong net revenue retention despite recent sales growth slowdown.
Net revenue retention: 138% (Q1 FY2023 (as of April 30, 2022)) — “Dollar based net retention rate of 138 percent.”
Net revenue retention: 145% (Q4 FY2022) — “Dollar based net retention rate of 145 percent. GAAP gross margin was 86 percent.”
Gross revenue retention: 98% (Q4 2022) — “gross retention rate of 98%”
Gross revenue retention: 98% (Q2 2022) — “our gross retention rate is 98%.”
Net revenue retention: 144% (Q2 FY2022) — “robust expansion with existing customers, reflected in our best-in-class dollar-based net retention rate of 144 percent”
UiPath's IPO filing included customer retention as a key metric tracked on their growth matrix.
Net revenue retention: 145% (January 31, 2021) — “Our dollar-based net retention rate was 153% and 145% as of January 31, 2020 and 2021, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.