Appian
appian.com ↗In their words
“Our cloud subscription revenue retention rate was 111% as of June 30, 2025, compared to 118% a year ago and 112% in the prior quarter.”
“Our cloud subscription revenue retention rate was 112% as of March 31, 2025 compared to 120% a year ago and 116% in the prior quarter.”
“Gross renewal rate's 99%, which is best in class”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (42)
Appian reports net revenue retention rate of 115% with billings of $197.4 million in Q2.
Appian Q1 beat and partnership with Snowflake discussed alongside net revenue retention metrics.
Net revenue retention (cloud subscription): 111% (Q2 2025) — “Our cloud subscription revenue retention rate was 111% as of June 30, 2025, compared to 118% a year ago and 112% in the prior quarter.”
Net revenue retention (cloud subscription): 112% (Q1 2025) — “Our cloud subscription revenue retention rate was 112% as of March 31, 2025 compared to 120% a year ago and 116% in the prior quarter.”
Gross revenue retention: 99% (Q4 2024) — “gross renewal rate's 99%, which is best in class”
Net revenue retention: 116% (Q4 2024) — “cloud subscription revenue retention rate was 116%”
Net revenue retention: 117% (Q3 2024) — “cloud subscriptions revenue retention rate was 117%”
Gross revenue retention: 99% (Q2 2024) — “cloud subscription gross renewal rate remained stable at 99%”
Net revenue retention: 118% (Q2 2024) — “cloud subscription revenue retention rate was 118% as of June 30”
Net revenue retention (cloud subscription): 120% (Q1 2024) — “Our cloud subscription revenue retention rate was 120% as of March 31, 2024, up from 115% a year ago and 119% in the prior quarter.”
Net revenue retention (cloud subscription): 119% (Q4 2023) — “Cloud subscription revenue retention rate was 119% as of December 31, 2023, up from 115% a year ago and 117% in the prior quarter.”
Net revenue retention (cloud subscription): 117% (Q3 2023) — “Our cloud subscription revenue retention rate was 117% as of September 30th.”
Gross revenue retention (cloud): 99% (Q4 2022) — “our cloud gross renewal rate, which held constant at 99% on each of the 4 quarters of the year.”
Net revenue retention (cloud subscription): 115% (Q4 2022) — “Our cloud subscription revenue retention rate was 115%.”
Net revenue retention (cloud subscription): 115% (Q3 2022) — “Our cloud subscription revenue retention rate was 115% as of September 30 and our adjusted EBITDA was a loss of $22.9 million.”
Gross revenue retention (cloud): 99% (Q1 2022) — “our gross renewal rate is always elite. In Q1, it was 99%.”
Net revenue retention (cloud subscription): 117% (Q1 2022) — “Our cloud subscription revenue retention rate is 117% as of March 31.”
Net revenue retention (Cloud subscription): 116% (FY2021) — “Cloud subscription revenue retention rate was 116% as of December 31, 2021”
Gross revenue retention (cloud subscription): 98% (2021) — “Our cloud subscription renewal rate was 98% in both 2020 and 2021, which ranks us among the elite of SaaS companies.”
Net revenue retention (cloud subscription): 116% (Q4 2021) — “Our cloud subscription revenue retention rate was 116% as of December 31, 2021.”
Appian has achieved a remarkable 99% customer retention rate for enterprise clients.
Net revenue retention (cloud subscriptions): 117% (Q3 2021) — “Our cloud subscriptions revenue retention rate was 117% at quarter end”
Appian reports 99% customer retention over the last four quarters, reflecting strong customer satisfaction with its low-code software platform.
Appian reports 99% customer retention rate over the last year.
Net revenue retention (cloud subscriptions): 121% (Q2 2021) — “Our cloud subscription revenue retention rate was 121% at quarter end”
Net revenue retention (cloud subscriptions): 118% (Q1 2021) — “Our cloud subscription revenue retention rate was 118% at quarter end”
Appian demonstrates sticky platform with 119% net revenue retention, indicating strong customer expansion.
Gross revenue retention: 99% (Q4 2020) — “gross renewal rate was 99% as of the end of December”
Net revenue retention: 119% (Q4 2020) — “cloud subscription revenue retention rate was 119% as of December 31, 2020”
Gross revenue retention: 98% (Q2 2020) — “including a gross renewal rate of 98%”
Net revenue retention: 113% (Q2 2020) — “cloud subscription revenue retention was 113% as of June 30, 2020”
Net revenue retention (cloud subscription): 115% (Q1 2020) — “cloud subscription revenue retention rate as of March 31 was 115% within the 110% to 120% range”
Retention rate: 98% (Q1 2020) — “high gross renewal rate currently at 98%, which reflects the mission-critical nature of our platform”
Net revenue retention (cloud subscriptions): 115% (Q4 2019) — “Our new metric cloud subscription revenue retention rate at year end was 115%”
Net revenue retention: 119% (Q3 2019) — “Our subscription revenue retention rate as of September 30th was 119% within the 110% to 120% range that we target on a quarterly basis and up from 117% in the prior quarter.”
Net revenue retention: 116% (Q1 2019) — “Our subscription revenue retention rate was again healthy at 116% as of March 31 2019, which was within the 110% to 120% range that we target on a quarterly basis.”
Net revenue retention: 117% (Q4 2018) — “Our subscription revenue retention rate was 117% as of December 31, which was at the high end of the 110% to 120% range that we target on a quarterly basis.”
Net revenue retention: 117% (Q3 2018) — “Our subscription revenue retention rate was 117% as of September 30, which was toward the high-end of the 110% to 120% range that we target on a quarterly basis.”
Net revenue retention: 119% (Q1 2018) — “Our subscription revenue retention rate was 119% as of March 31, 2018 which was at the high-end of the 110% to 120% range that we target on a quarterly basis.”
Net revenue retention: 122% (Q4 2017) — “Our subscription revenue retention rate was 122% as of December 31, 2017, which was above the 110% to 120% range that we would expect on a quarterly basis.”
Net revenue retention (subscription revenue): 122% (Q3 2017) — “Our subscription revenue retention rate was at 122% for the third quarter, which was above the 110% to 120% range that we target on a quarterly basis.”
Net revenue retention: 120% (Q2 2017) — “subscription revenue retention rate was at 120% for the second quarter, which was up from 117%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.