Zscaler, Inc.
zscaler.com ↗In their words
“NRR, although it's not a metric that we provide each and every quarter, it was consistent each quarter this year at 115%.”
“Our customer engagements are getting stronger as demonstrated by our Net Promoter Score or NPS of over 70, which is well over 2 times the SaaS company average.”
“We enter fiscal '25 with a stronger go-to-market machine, increased pace of R&D innovation, strong adoption of our emerging products, and high levels of customer satisfaction with an NPS score of over 70.”
Disclosed NPS over time
Every Net Promoter Score Zscaler, Inc. has published, by date.
NPS disclosures (14)
Zscaler CEO cited a net promoter score in the 80-to-85 range and noted customer satisfaction has supported upselling.
Zscaler's Net Promoter Score remained high at 80–85, reflecting strong customer satisfaction.
Our customer engagements are getting stronger as demonstrated by our Net Promoter Score or NPS of over 70, which is well over 2 times the SaaS company average.
We enter fiscal '25 with a stronger go-to-market machine, increased pace of R&D innovation, strong adoption of our emerging products, and high levels of customer satisfaction with an NPS score of over 70.
Our innovation and customer obsession drove our Net Promoter Score to exceed 80, which is more than two times the average for SaaS companies and contributed to our high 90% gross retention rate.
Zscaler recorded a net retention rate above 125% and a net promoter score over 70, along with high-profile customer wins.
This drove our Net Promoter Score, or NPS, to a new high. Our NPS now exceeds 80, which is more than 2 times the average for SaaS companies.
Happy customers buy more, and our Net Promoter Score continues to exceed 70, which is more than 2 times the average NPS for SaaS companies.
Happy customers buy more, and our net promoter score continues to exceed 70, which is more than 2 times the average NPS for SaaS companies.
All of these investments result in happy customers, demonstrated by our Net Promoter Score or NPS of more than 70, which is more than 2x that of an average SaaS company.
Zscaler's net promoter score is more than 2.5 times the average NPS score of a SaaS company, according to incoming CISO.
While the average NPS or net promoter score, of an average SaaS company is 30, Zscaler’s NPS is 76, which is 2.5 times higher, a proof of the value that Zscaler delivers.
Even with the unprecedented traffic growth, our net promoter score or NPS reached a world class level, more than twice the average NPS of SaaS companies.
Retention disclosures (50)
Zscaler maintained net revenue retention at 115% throughout fiscal 2026 while expanding Fortune 500 customer penetration from 45% to 50%.
Zscaler's net revenue retention remained around 115% in Q4 as the company expanded non-GAAP operating margins.
Net revenue retention: 115% (Q4 2026) — “NRR, although it's not a metric that we provide each and every quarter, it was consistent each quarter this year at 115%.”
Zscaler is delivering 24–26% revenue growth with net retention approaching strong levels.
Zscaler's earnings beat included revenue guidance above expectations and improved net retention rates.
Zscaler's strong net revenue retention numbers suggest effective upselling and module adoption within the installed customer base.
Net revenue retention: 114% (Q4 FY2025 (Apr 30, 2025)) — “For the trailing 12 months ended April 30, 2025 and 2024, the dollar-based net retention rate was 114% and 116%, respectively”
Net revenue retention: 115% (Q3 FY2025 (Jan 31, 2025)) — “For the trailing 12 months ended January 31, 2025 and 2024, the dollar-based net retention rate was 115% and 117%, respectively”
Net revenue retention: 114% (TTM ended Oct 31, 2024) — “For the trailing 12 months ended October 31, 2024 and 2023, the dollar-based net retention rate was 114% and 120%, respectively”
Net revenue retention: 115% (TTM Jul 31, 2024) — “dollar-based net retention rate was 115% and 121%, respectively for trailing 12 months ended July 31, 2024 and 2023”
Net revenue retention: 115% (Q4 2024) — “Our 12-month trailing dollar-based net retention rate was 115%.”
Net revenue retention: 116% (TTM ended April 30, 2024) — “For the trailing 12 months ended April 30, 2024 and 2023, the dollar-based net retention rate was 116% and above 125%, respectively”
Net revenue retention: 116% (Q3 2024) — “Our 12-month trailing dollar-based net retention rate was 116%.”
Net revenue retention: 117% (TTM ended Jan 31, 2024) — “For the trailing 12 months ended January 31, 2024 and 2023, the dollar-based net retention rate was 117% and above 125%, respectively”
Net revenue retention: 117% (Q2 2024) — “Our 12-month trailing dollar-based net retention rate was 117%.”
Net revenue retention: 120% (trailing 12 months ended October 31, 2023) — “For the trailing 12 months ended October 31, 2023 and 2022, the dollar-based net retention rate was 120% and above 125%, respectively.”
Net revenue retention: 120% (Q1 2024) — “Our 12-month trailing dollar-based net retention rate was 120%.”
Net revenue retention: 121% (TTM ended July 31, 2023) — “For the trailing 12 months ended July 31, 2023 and 2022, the dollar-based net retention rate was 121% and above 125%, respectively.”
Net revenue retention: 121% (Q4 2023) — “Our 12-month trailing dollar based net retention rate was 121% in Q4.”
Net revenue retention: 125% (trailing 12 months ended January 31, 2023) — “For the trailing 12 months ended January 31, 2023 and 2022, the dollar-based net retention rate was above 125%.”
Net revenue retention: 125% (Q2 2023) — “Our dollar-based net retention rate was once again above 125%.”
Gross revenue retention: 90% (FY2022) — “high-90% gross retention rate”
Zscaler reports net retention rate exceeding 125%, indicating customers are staying and increasing spending, with Q2 revenue growth accelerating 63%.
Net revenue retention: 125% (trailing 12 months ended January 31, 2022) — “For the trailing 12 months ended January 31, 2022 and 2021, the dollar-based net retention rate was above 125%.”
Net revenue retention: 125% (Q2 2022) — “dollar-based net retention rate which was again above 125%”
Net revenue retention: 125% (trailing 12 months ended October 31, 2021) — “dollar-based net retention rate was above 125%, compared to 122% for the trailing 12 months ended October 31, 2020”
Net revenue retention: 125% (Q1 2022) — “high dollar-based net retention rate, which was above 125% in the quarter”
Net revenue retention: 128% (July 31, 2021) — “Dollar-based net retention rate 128% ... Trailing 12 Months Ended July 31, 2021”
Net revenue retention: 128% (Q4 2021) — “dollar-based net retention rate, which was a 128% compared to a 126% last quarter”
Zscaler reports net revenue retention rate of 126% in Q3, demonstrating robust customer retention trends.
Net revenue retention: 126% (trailing 12 months ended April 30, 2021) — “Dollar-based net retention rate 126% ... Trailing 12 Months Ended April 30, 2021 ... 2020 ... 119%”
Net revenue retention: 126% (Q3 2021) — “126% dollar-based net retention rate in the quarter”
Net revenue retention: 127% (trailing 12 months ended January 31, 2021) — “Dollar-based net retention rate 127% ... Trailing 12 Months Ended January 31, 2021 ... 2020 ... 116%”
Net revenue retention: 127% (Q2 2021) — “dollar-based net retention rate, which was 127% compared to 122% last quarter”
Net revenue retention: 122% (Trailing 12 months ended October 31, 2020) — “Dollar-based net retention rate 122% for the trailing 12 months ended October 31, 2020 (prior year 120%)”
Net revenue retention: 120% (FY2020) — “Our dollar-based net retention rate of 120% for the trailing 12 months ended July 31, 2020”
Net revenue retention: 120% (Q4 2020) — “dollar-based net retention rate, which is 120% for the quarter compared to 118% a year ago, and 119% last quarter”
Net revenue retention: 119% (Trailing 12 months ended April 30, 2020) — “Dollar-based net retention rate 119% for the trailing 12 months ended April 30, 2020 (prior year 118%)”
Net revenue retention: 119% (Q3 2020) — “dollar-based net retention rate, which is 119% for the quarter and benefited from increased adoption of ZPA with existing customers”
Net revenue retention: 116% (Trailing 12 months ended January 31, 2020) — “Dollar-based net retention rate 116% for the trailing 12 months ended January 31, 2020 (prior year 118%)”
Net revenue retention: 116% (Q2 2020) — “dollar based net retention rate, which is 116% for the quarter. This compares to 118% a year ago and 120% last quarter”
Net revenue retention: 120% (TTM Oct 31 2019) — “Dollar-based net retention rate 120% 118% for trailing 12 months ended October 31, 2019 and 2018”
Zscaler reports a net dollar retention rate of 118%, indicating strong customer expansion and low churn.
Net revenue retention: 118% (TTM Jan 31 2019) — “Dollar-based net retention rate 118% 122% for trailing 12 months ended January 31, 2019 and 2018”
Net revenue retention: 118% (Q2 2019) — “dollar base net retention rate, which is 118% for the period ended January 31st. This compares to 122% a year ago, and 118% last quarter”
Net revenue retention: 118% (TTM ended October 31, 2018) — “dollar-based net retention rate of 118% for the trailing 12 months ended October 31, 2018”
Net revenue retention: 117% (FY2018) — “Dollar-based net retention rate 117% 115% 115%”
Net revenue retention: 117% (Q4 2018) — “dollar base net retention rate, which was 117% for the period ended July 31st. This compares to 115% a year ago and 120% last quarter.”
Net revenue retention: 120% (TTM ended April 30, 2018) — “dollar-based net retention rate of 120% for the trailing 12 months ended April 30, 2018”
Net revenue retention: 122% (trailing 12 months ended January 31, 2018) — “dollar-based net retention rate of 122% for the trailing 12 months ended January 31, 2018”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.