Workiva Inc.
workiva.com ↗In their words
“Our net revenue retention rate was 110.5% for the quarter”
“Our gross revenue retention rate of 97.5% exceeded our 96% internal target.”
“Our net revenue retention rate was 109% for the quarter”
Disclosed NPS over time
Every Net Promoter Score Workiva Inc. has published, by date.
NPS disclosures (7)
Workiva maintains an industry-leading Net Promoter Score, largely due to its high-touch professional services.
Workiva reports a Net Promoter Score of 81, an all-time high, with over 75% of Fortune 500 companies using Wdesk.
We continue to post world-class customer retention rates and our Net Promoter Score it is an all-time high of 81 which is remarkably high for any B2B SaaS company.
…customer satisfaction, as evidenced by our subscription and support revenue retention rate of 97.3% (excluding add-on seats) for the twelve months ended September 30, 2014 , and Net Promoter Score (NPS) of 70 for the Wdesk platform as of January 2014.
…customer satisfaction, as evidenced by our subscription and support revenue retention rate of 97.3% (excluding add-on seats) for the twelve months ended September 30, 2014 , and Net Promoter Score (NPS) of 70 for the Wdesk platform as of January 2014.
…customer satisfaction, as evidenced by our subscription and support revenue retention rate of 97.3% (excluding add-on seats) for the twelve months ended September 30, 2014 , and Net Promoter Score (NPS) of 70 for the Wdesk platform as of January 2014.
…customer satisfaction, as evidenced by our subscription and support revenue retention rate of 97.3% (excluding add-on seats) for the twelve months ended September 30, 2014 , and Net Promoter Score (NPS) of 70 for the Wdesk platform as of January 2014.
Retention disclosures (110)
Net revenue retention: 111% (Q2 2026) — “Workiva's gross retention rate was 97%, and the net retention rate was 111%”
Net revenue retention: 110.5% (Q2 FY2026 (June 30, 2026)) — “Our net retention rate including add-ons was 110.5% as of the quarter ended June 30, 2026, down from 113.7% as of June 30, 2025.”
Workiva reported 112% net retention, supported by expanding large enterprise deals and multi-solution adoption.
Workiva reported net revenue retention rate of 112% in Q1, indicating customers are boosting their spending.
Workiva emphasizes customer retention as a key factor in Q1 earnings outlook.
Workiva Q1 2026 earnings highlight continued net retention strength reflecting increased penetration into complex compliance markets.
Net revenue retention: 112% (Q1 2026) — “Workiva's gross retention rate was 97%, and the net retention rate was 112%”
Gross revenue retention: 97.3% (Q1 FY2026 (March 31, 2026)) — “Our gross retention rate was 97.3% as of March 31, 2026, flat from March 31, 2025.”
Net revenue retention: 112.4% (Q1 FY2026 (March 31, 2026)) — “Our net retention rate including add-ons was 112.4% as of the quarter ended March 31, 2026, up from 110.1% as of March 31, 2025.”
Net revenue retention: 113% (Q4 2025) — “Workiva's gross retention rate was 97%, and the net retention rate was 113%”
Gross revenue retention: 97% (Q4 2025) — “Workiva's gross retention rate was 97%, and the net retention rate was 113%”
Net revenue retention: 112.8% (December 31, 2025) — “Our net retention rate was 112.8% as of December 31, 2025.”
Gross revenue retention: 97.2% (December 31, 2025) — “Our gross retention rate of 97.2% as of December 31, 2025.”
Net revenue retention: 113.6% (Q3 2025) — “Net retention rate including add-ons was 113.6% as of the quarter ended September 30, 2025, up from 110.5% as of September 30, 2024”
Net revenue retention: 114% (Q2 FY2025) — “net retention rate was 114%. Net retention includes changes in both solutions and pricing”
Gross revenue retention: 97.5% (Q2 2025) — “Gross retention rate was 97.5% as of June 30, 2025, down marginally from 97.6% as of June 30, 2024”
Net revenue retention: 113.7% (Q2 2025) — “Net retention rate including add-ons was 113.7% as of the quarter ended June 30, 2025, up from 109.2% as of June 30, 2024”
Net revenue retention: 110% (Q1 FY2025) — “net retention rate was 110%. Net retention includes changes in both solutions and pricing”
Gross revenue retention: 97.3% (Q1 2025 (Mar 31, 2025)) — “Gross retention rate 97.3% 97.8% ... Our gross retention rate was 97.3% as of March 31, 2025, down slightly from 97.8%”
Net revenue retention: 110.1% (Q1 2025 (Mar 31, 2025)) — “Net retention rate 110.1% 110.6% ... Our net retention rate including add-ons was 110.1% as of the quarter ended March 31, 2025”
Gross revenue retention: 97% (Q4 2024) — “Workiva's gross retention rate was 97%, and the net retention rate was 112%.”
Net revenue retention: 112% (Q4 2024) — “Account expansion activity across our platform accelerated our net retention rate to 112% compared to 110% in Q4 of last year.”
Net revenue retention: 111.9% (December 31, 2024) — “Our net retention rate was 111.9% as of December 31, 2024.”
Gross revenue retention: 97.4% (December 31, 2024) — “Our gross retention rate of 97.4% as of December 31, 2024.”
Net revenue retention: 110.5% (Q3 2024) — “our net revenue retention rate was 110.5% for the quarter”
Gross revenue retention: 97.5% (Q3 2024) — “Our gross revenue retention rate of 97.5% exceeded our 96% internal target.”
Net revenue retention: 109% (Q2 2024) — “our net revenue retention rate was 109% for the quarter”
Net revenue retention: 111% (Q1 2024) — “our net revenue retention rate increased to 111% from the first quarter of 2024 compared to 109% for Q1 2023”
Net revenue retention: 110% (Q4 2023) — “our net revenue retention rate increased to 110% for the fourth quarter of 2023 compared to 109% for Q4 2022”
Gross revenue retention: 98% (Q4 2023) — “Our gross revenue retention rate of 98% was well ahead of our 96% internal target metric”
Gross revenue retention: 98% (Q3 2023) — “Workiva's revenue retention rate (excluding add-on revenue) was 98%”
Net revenue retention: 112% (Q3 2023) — “With add-ons, our subscription revenue retention rate increased to 112% compared to 107% for the third quarter 2022.”
Net revenue retention: 111% (Q2 2023) — “With add-ons, our subscription and support revenue retention rate increased to 111% for the second quarter of 2023”
Net revenue retention: 109% (Q1 2023) — “With add-ons, our subscription and support revenue retention rate remained flat at 109% for the first quarter of 2023”
Gross revenue retention: 98% (Q1 2023) — “subscription and support revenue retention rate remained at the best-in-class 98% for the first quarter of 2023”
Net revenue retention: 108.5% (Q4 2022) — “revenue retention rate including add-on revenue was 108.5%”
Gross revenue retention: 97.8% (Q4 2022) — “gross revenue retention rate of 97.8% remains above the industry benchmark.”
Net revenue retention: 107% (Q3 2022) — “With add ons, our subscription and support revenue retention rate declined to 107% for the third quarter of 2022”
Gross revenue retention: 98.1% (Q3 2022) — “Our organic revenue retention rate remains best in class at 98.1%”
Net revenue retention: 108% (Q2 2022) — “With add-ons, our subscription and support revenue retention rate declined to 108% for the second quarter of 2022”
Gross revenue retention: 97.9% (Q2 2022) — “Our organic revenue retention rate of 97.9 is the highest we have reported as a public company”
Net revenue retention: 109.2% (Q1 2022) — “With add-ons, our subscription and support revenue retention rate declined 109.2% for the first quarter of 2022”
Gross revenue retention: 97.7% (Q1 2022) — “Our subscription and support revenue retention rate was 97.7% for the first quarter of 2022”
Net revenue retention: 110% (Q4 2021) — “With add-ons, our subscription and support revenue retention rate improved to 110% for the fourth quarter of 2021”
Gross revenue retention: 97% (Q4 2021) — “Our subscription and support revenue retention rate was 97% for the fourth quarter of 2021”
Net revenue retention: 111.1% (Q3 2021) — “With that, our subscription and support revenue retention rate improved to 111.1% for the third quarter of 2021”
Gross revenue retention: 96.5% (Q3 2021) — “Our subscription and support revenue retention rate was 96.5% for the third quarter of 2021”
Gross revenue retention (subscription and support): 96% (Q2 2021) — “subscription and support revenue retention rate was 96% for the second quarter of 2021, an increase compared to 94.5% for the same period last year”
Net revenue retention (subscription and support with add-ons): 111.6% (Q2 2021) — “subscription and support revenue retention rate improved to 111.6% for the second quarter of 2021 compared to 107.9% in Q2, 2020”
Gross revenue retention (subscription and support): 95.1% (Q1 2021) — “subscription and support revenue retention rate was 95.1% for the first quarter of 2021, an improvement compared to 94.5% for the same period last year”
Net revenue retention (subscription and support with add-ons): 111.2% (Q1 2021) — “subscription and support revenue retention rate improved to 111.2% for the first quarter of 2021, compared to 110.9% in Q1, 2020”
Gross revenue retention (subscription and support): 95% (Q4 2020) — “subscription and support revenue retention rate was 95% for the fourth quarter of 2020 compared to 94.7% for the same period last year”
Net revenue retention (subscription and support with add-ons): 109.5% (Q4 2020) — “subscription and support revenue retention rate was 109.5% for the fourth quarter of 2020 compared to 113% in Q4 2019”
Gross revenue retention (subscription and support): 94.9% (Q3 2020) — “subscription and support revenue retention rate was 94.9% in the third quarter of 2020, compared to 94.5 for the same period last year”
Net revenue retention (subscription and support with add-ons): 110% (Q3 2020) — “subscription and support revenue retention rate was 110% for the third quarter of 2020, compared to 112.8% in Q3 2019”
Net revenue retention (subscription and support with add-ons): 107.9% (Q2 2020) — “subscription and support revenue retention rate was 107.9% for the second quarter of 2020 compared to 114.5% in Q2 2019”
Gross revenue retention (subscription and support): 94.5% (Q1 2020) — “subscription and support revenue retention rate was 94.5% for the first quarter of 2020 compared to 95.7% for the same period last year”
Net revenue retention (subscription and support with add-ons): 110.9% (Q1 2020) — “subscription and support revenue retention rate improved to 110.9% for the first quarter of 2020 compared to 110.7% in Q1 2019”
Gross revenue retention (subscription and support): 94.7% (Q4 2019) — “subscription and support revenue retention rate was 94.7% for the fourth quarter of 2019 compared to 96.1% for the same period last year”
Net revenue retention (subscription and support with add-ons): 113% (Q4 2019) — “subscription and support revenue retention rate improved to 113% in the fourth quarter of 2019 compared to 107.1% in Q4 2018”
Gross revenue retention (subscription and support): 94.5% (Q3 2019) — “subscription and support revenue retention rate was 94.5% for the third quarter of 2019, compared to 95.9% for the same period last year”
Net revenue retention (subscription and support with add-ons): 112.8% (Q3 2019) — “subscription and support revenue retention rate improved to 112.8% for the third quarter of 2019 compared to 104.7%. In Q3, 2018”
Gross revenue retention (subscription and support): 95.4% (Q2 2019) — “Our subscription and support revenue retention rate was 95.4% for the second quarter of 2019 compared to 95.6% for the same period last year.”
Net revenue retention (including add-ons): 114.5% (Q2 2019) — “subscription and support revenue retention rate including add-ons was 114.5% as of June 30, 2019, up from 106.9% as of June 30, 2018”
Net revenue retention: 95.4% (Q2 2019) — “subscription and support revenue retention rate was 95.4% (excluding add-on seats) for the twelve months ended June 30, 2019”
Gross revenue retention (subscription and support): 95.7% (Q1 2019) — “Our subscription and support revenue retention rate was 95.7% for the first quarter of 2019, unchanged from our report the same period a year ago.”
Net revenue retention (including add-ons): 110.7% (Q1 2019) — “subscription and support revenue retention rate including add-ons was 110.7% as of March 31, 2019, up from 105.3% as of March 31, 2018”
Net revenue retention: 95.7% (Q1 2019) — “subscription and support revenue retention rate was 95.7% (excluding add-on seats) for the twelve months ended March 31, 2019”
Gross revenue retention (subscription and support): 96.1% (December 2018) — “Our subscription and support revenue retention rate was 96.1% for the month of December 2018.”
Net revenue retention: 107.1% (December 2018) — “subscription and support revenue retention rate including add-ons was 107.1% as of December 2018”
Net revenue retention: 96.1% (December 2018) — “subscription and support revenue retention rate of 96.1% (excluding add-on seats) as of December 2018”
Net revenue retention: 104.7% (Q3 2018) — “subscription and support revenue retention rate including add-ons was 104.7% at the September 2018 measurement date”
Gross revenue retention: 95.9% (Q3 2018) — “subscription and support revenue retention rate was 95.9% (excluding add-on seats) for the twelve months ended September 30, 2018”
Net revenue retention: 106.9% (Q2 2018) — “subscription and support revenue retention rate including add-ons was 106.9% at the June 2018 measurement date”
Gross revenue retention: 95.6% (Q2 2018) — “subscription and support revenue retention rate was 95.6% (excluding add-on seats) for the twelve months ended June 30, 2018”
Gross revenue retention (subscription and support): 95.7% (March 2018) — “Our subscription and support revenue retention rate was 95.7% for the month of March 2018, compared with 96% in December of 2017, and 95.1% in March 2017.”
Net revenue retention (subscription and support including add-ons): 105.3% (twelve months ended March 31, 2018) — “Our subscription and support revenue retention rate including add-ons was 105.3% at the March 2018 measurement date, down from 106.6% as of March 2017.”
Net revenue retention (subscription and support): 95.7% (twelve months ended March 31, 2018) — “Our subscription and support revenue retention rate was 95.7% (excluding add-on seats) for the twelve months ended March 31, 2018.”
Workiva reports 96% customer retention, with 70% of Fortune 500 companies as customers and near-universal positive reviews.
Gross revenue retention (subscription and support): 96% (December 2017) — “Our subscription support revenue retention rate of 96% for the month of December 2017 compared with 96.5% in September 2017 and 95.4% in December of 2016.”
Net revenue retention: 107.6% (December 2017) — “subscription and support revenue retention rate including add-ons was 107.6% at the December 2017 measurement date”
Net revenue retention: 96% (December 2017) — “subscription and support revenue retention rate of 96.0% (excluding add-on seats) as of December 2017”
Gross revenue retention (subscription support excluding add-ons): 96.5% (September 2017) — “Our subscription support revenue retention rate excluding add-ons was 96.5% for the month of September 2017, compared with 96.1% in June 2017, and 95% in September 2016.”
Net revenue retention: 108.6% (Q3 2017) — “Subscription and support revenue retention rate including add-ons was 108.6% at the September 2017 measurement date”
Net revenue retention: 96.5% (Q3 2017) — “Our subscription and support revenue retention rate was 96.5% (excluding add-on seats) for the twelve months ended September 30, 2017”
Net revenue retention: 106% (Q2 2017) — “Subscription and support revenue retention rate including add-ons was 106.0% at the June 2017 measurement date”
Net revenue retention: 96.1% (Q2 2017) — “Subscription and support revenue retention rate was 96.1% (excluding add-on seats) for the twelve months ended June 30, 2017”
Net revenue retention: 106.6% (Q1 2017) — “Subscription and support revenue retention rate including add-ons was 106.6% at the March 2017 measurement date”
Net revenue retention: 95.1% (Q1 2017) — “Subscription and support revenue retention rate was 95.1% (excluding add-on seats) for the twelve months ended March 31, 2017”
Net revenue retention: 107.4% (December 31, 2016) — “subscription and support revenue retention rate including add-ons was 107.4% at the December 2016 measurement date”
Net revenue retention: 95.4% (December 31, 2016) — “subscription and support revenue retention rate of 95.4% (excluding add-on seats) as of December 2016”
Net revenue retention: 108.7% (12M ended September 30, 2016) — “Subscription and support revenue retention rate including add-ons was 108.7% at the September 2016 measurement date, up from 107.7%”
Net revenue retention: 95% (12M ended September 30, 2016) — “Subscription and support revenue retention rate was 95.0% (excluding add-on seats) for the twelve months ended September 30, 2016”
Net revenue retention: 110.2% (12M ended June 30, 2016) — “Subscription and support revenue retention rate including add-ons was 110.2% at the June 2016 measurement date, up from 108.4%”
Net revenue retention: 95.1% (12M ended June 30, 2016) — “Subscription and support revenue retention rate was 95.1% (excluding add-on seats) for the twelve months ended June 30, 2016”
Net revenue retention: 112.1% (12M ended March 31, 2016) — “Subscription and support revenue retention rate including add-ons was 112.1% at the March 2016 measurement date, up from 105.8%”
Net revenue retention: 96.1% (12M ended March 31, 2016) — “Subscription and support revenue retention rate was 96.1% (excluding add-on seats) for the twelve months ended March 31, 2016”
Net revenue retention: 95.8% (December 2015) — “Our subscription and support revenue retention rate of 95.8% (excluding add-on seats) at the December 2015 measurement date.”
Net revenue retention: 112.5% (December 2015) — “Our subscription and support revenue retention rate including add-ons was 112.5% at the December 2015 measurement date, up from 104.1% as of December 2014.”
Net revenue retention: 107.7% (Q3 2015) — “Subscription and support revenue retention rate including add-ons 107.7%”
Gross revenue retention: 96.4% (Q3 2015) — “Subscription and support revenue retention rate was 96.4% for twelve months ended Sept 30, 2015”
Gross revenue retention: 96.3% (Q2 2015) — “Our subscription and support revenue retention rate was 96.3% for the twelve months ended June 30, 2015.”
Net revenue retention (with add-ons): 108.4% (Q2 2015) — “Subscription and support revenue retention rate including add-ons 108.4% compared to 108.3% in 2014.”
Net revenue retention: 105.8% (twelve months ended March 31, 2015) — “Our subscription and support revenue retention rate including add-ons was 105.8% at the March 2015 measurement date”
Net revenue retention: 95.9% (twelve months ended March 31, 2015) — “Our subscription and support revenue retention rate was 95.9% for the twelve months ended March 31, 2015.”
Net revenue retention: 104.1% (December 2014) — “Subscription and support revenue retention rate including add-ons was 104.1% at the December 2014 measurement date, down from 114.4% as of December 2013”
Net revenue retention: 97% (twelve months ended December 31, 2014) — “Our subscription and support revenue retention rate of 97.0% (excluding add-on seats) for the twelve months ended December 31, 2014”
Gross revenue retention: 97.3% (12 months ended September 30, 2014) — “subscription and support revenue retention rate of 97.3% (excluding add-on seats)”
Net revenue retention: 108.4% (12 months ended September 30, 2014) — “Subscription and support revenue retention rate including add-ons 108.4%”
Net revenue retention: 97.3% (12 months ended September 30, 2014) — “subscription and support revenue retention rate of 97.3% (excluding add-on seats)”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.