Amplitude
amplitude.com ↗In their words
“In period, ARR dropped to 99%.”
“I think you talked about 85%, which is below kind of where your target level is.”
“Analyst note: Amplitude's net revenue retention of 104% trails industry benchmark of 110%+, indicating customer acquisition challenges.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (51)
Analyst note: Amplitude's net revenue retention of 104% trails industry benchmark of 110%+, indicating customer acquisition challenges.
Amplitude reported dollar-based net retention rate (TTM) of 105% with annual recurring revenue of $410 million.
Amplitude reported 104% net revenue retention, trailing the industry benchmark of 110%+ and indicating difficulty competing in its market.
Amplitude's net revenue retention rate of 104% trails the industry benchmark of 110%+.
Amplitude's net revenue retention rate was 105% in Q2 2026, down from 106% in the previous quarter.
Net revenue retention: 103% (Q2 2026 (Jun 30, 2026)) — “Dollar-based Net Retention Rate (NRR) 101% ... 103% [Q2 2026]”
Amplitude Analytics demonstrated subpar 103% net revenue retention rate, reflecting struggles in driving software usage.
Amplitude's Net Revenue Retention Rate significantly improved from the prior quarter.
Amplitude's below-average net revenue retention rate of 103% suggests difficulty expanding within existing accounts.
Amplitude reported 104% net revenue retention rate.
Amplitude reported a net revenue retention rate of 103%, indicating challenges in driving increased software usage.
Amplitude demonstrated subpar net revenue retention of 103%, indicating struggle to drive increased usage of its software.
Amplitude's below-average net revenue retention rate of 103% suggests difficulty expanding within existing accounts.
Amplitude's net revenue retention climbed to 106% from 104% in the preceding quarter.
Amplitude's net retention rate increased to 106% from 105% at the end of December, as the company beat revenue expectations but missed earnings guidance.
Net revenue retention (paying customers): 105% (Q1 2026) — “Our dollar-based net retention rate for the trailing 12 months was 105% and 98%, respectively, for paying customers.”
Net revenue retention: 106% (Mar. 31, 2026) — “Dollar-based Net Retention Rate (NRR) ... March 31, 2026 ... 106 %”
Net revenue retention (All paying customers (ending)): 105% (FY2025 (ended Dec 31, 2025)) — “our ending dollar-based net retention rate for paying customers as of December 31, 2025 and 2024, was 105% and 100%, respectively”
Net revenue retention (All paying customers): 104% (FY2025 (ended Dec 31, 2025)) — “As of December 31, 2025 and 2024, our dollar-based net retention rate for the trailing twelve months (TTM) across paying customers was 104% and 97%, respectively”
Amplitude's AI feedback platform helps companies develop responsive product roadmaps and improve customer retention.
Net revenue retention (paying customers): 102% (TTM ended September 30, 2025) — “dollar-based net retention rate for the trailing 12 months ("TTM") was 102% and 97%, respectively, for paying customers”
Amplitude's new AI Visibility feature provides analytics on user behavior, conversions, customer retention, and revenue.
Net revenue retention (paying customers): 104% (ending June 30, 2025) — “ending dollar-based net retention rate for paying customers as of June 30, 2025 and 2024, was 104% and 96%, respectively”
Net revenue retention (paying customers): 99% (TTM ended June 30, 2025) — “dollar-based net retention rate for the trailing 12 months ("TTM") was 99% and 98%, respectively, for paying customers”
Amplitude acquires Kraftul to improve customer feedback analysis and customer retention.
Net revenue retention: 101% (Q1 2025) — “Dollar-based Net Retention Rate (NRR) 101 % as of March 31, 2025”
Net revenue retention (paying customers): 98% (Q1 2025) — “As of March 31, 2025 and 2024, our dollar-based net retention rate for the trailing 12 months ("TTM") was 98% and 99%, respectively, for paying customers.”
Net revenue retention (Paying customers): 100% (Q4 2024 (ending December 31, 2024)) — “Additionally, our ending dollar-based net retention rate for paying customers as of December 31, 2024 and 2023, was 100% and 98%, respectively.”
Net revenue retention (Paying customers): 97% (TTM ended December 31, 2024) — “As of December 31, 2024 and 2023, our dollar-based net retention rate for the trailing twelve months (TTM) across paying customers was 97% and 101%, respectively.”
Net revenue retention (paying customers): 97% (TTM as of Sept 30, 2024) — “dollar-based net retention rate for the trailing twelve months was 97% and 105%, respectively, for paying customers”
Net revenue retention: 96% (Q2 2024) — “Dollar-based Net Retention Rate (NRR) 106 % 101 % 99 % 98 % 97 % 96 %”
Net revenue retention (paying customers): 98% (Q2 2024) — “As of June 30, 2024 and 2023, our dollar-based net retention rate for the trailing twelve months was 98% and 108%, respectively, for paying customers.”
Net revenue retention (overall): 97% (Q1 2024) — “Dollar-based Net Retention Rate (NRR) 97% as of March 31, 2024.”
Net revenue retention (paying customers): 99% (Q1 2024) — “As of March 31, 2024 and 2023, our dollar-based net retention rate for the trailing twelve months was 99% and 114%, respectively, for paying customers.”
Net revenue retention: 98% (Q4 2023) — “Dollar-based Net Retention Rate (NRR) 113 % 110 % 106 % 101 % 99 % 98 %”
Net revenue retention (paying customers): 101% (TTM as of Dec 31, 2023) — “As of December 31, 2023 and 2022, our dollar-based net retention rate for the trailing twelve months was 101% and 119%, respectively”
Net revenue retention: 99% (Q3 2023) — “In period, ARR dropped to 99%.”
Net revenue retention (paying customers): 105% (TTM Q3 2023) — “our dollar-based net retention rate for the trailing twelve months was 105% and 123%, respectively (Sept 30, 2023 vs 2022)”
Net revenue retention (paying customers): 101% (ending as of June 30, 2023) — “ending dollar-based net retention rate for paying customers as of June 30, 2023 and 2022, was 101% and 118%, respectively”
Net revenue retention (paying customers): 108% (TTM as of June 30, 2023) — “dollar-based net retention rate for the trailing twelve months was 108% and 126%, respectively, for paying customers”
Retention rate: 85% (Q2 2023) — “I think you talked about 85%, which is below kind of where your target level is.”
Net revenue retention (paying customers): 114% (TTM Q1 2023) — “our dollar-based net retention rate for the trailing twelve months was 114% and 126%, respectively (March 31, 2023 vs 2022)”
Net revenue retention: 106% (Q1 2023) — “Dollar-based Net Retention Rate was 106% as of March 31, 2023, compared to 127%, as of March 31, 2022.”
Net revenue retention (paying customers): 119% (December 31, 2022) — “our dollar-based net retention rate across paying customers was 119% and 123%, respectively”
Net revenue retention (paying customers): 123% (Q3 2022) — “As of September 30, 2022 and 2021, our dollar-based net retention rate was 123% and 121%, respectively, for paying customers.”
Net revenue retention: 126% (Q1 2022 (as of March 31, 2022)) — “Dollar-based net retention rate at the end of March 31, 2022, was 126% compared to 118% at the end of March 31, 2021.”
Amplitude appoints Lambert Walsh as Chief Customer Officer to lead customer engagement and retention strategy and global customer success team.
Net revenue retention: 123% (FY2021 (as of December 31, 2021)) — “Dollar-based net retention rate at the end of December 31, 2021, was 123% compared to 119% at the end of December 31, 2020.”
Net revenue retention (paying customers): 121% (Q3 2021) — “As of September 30, 2021 and 2020, our dollar-based net retention rate was 121% and 119%, respectively, for paying customers.”
Net revenue retention: 119% (Q2 2021) — “Dollar-based net retention rate (NRR) at the end of June 30, 2021, was 119% and relatively consistent with the prior year's rate.”
Net revenue retention (paying customers): 119% (H1 2021) — “Our dollar-based net retention rate as of December 31, 2020 and June 30, 2021 was 119% for paying customers.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.