NPS Intelligence (beta)

DXC Technology maintains a 98% customer retention rate and a Net Promoter Score of 47.

Customer satisfaction: net promoter score

We continue to improve our delivery metrics and overall quality of service, leading to record Net Promoter Scores. These efforts reflect our commitment to driving innovation and measurable value for our clients.

We are realizing a notable improvement in our delivery metrics and overall quality of service, leading to a record Net Promoter Score. As a result, we have seen meaningful reduction in contract terminations.

The impact is already being felt as we are realizing a notable improvement in delivery metrics and overall quality of our services that has resulted in higher client satisfaction net promoter scores.

DXC Technology demonstrated progress with stronger free cash flow generation and higher client net promoter scores over years.

Our Net Promoter Score for the quarter was 29, which is near the top end of the industry benchmark range. We wanted to give more insight into what our customers thought of us as we have seen the external perception of DXC change, so we hired an outside…

And our most recent NPS score was 27, near the top end of the industry benchmark. This solid customer delivery has driven sequential organic revenue growth in constant currency for two quarters in a row.

And our most recent NPS score was 33, above the top end of the industry benchmark, it's clear that our customers value our services. The value that customers place on delivery has helped us stabilize our revenue.

Concerning our customers, our most recent NPS score was 30, which is on the high-end of the industry benchmark range. I mentioned earlier that customers are now trusting us with their higher value business needs.

• Take care of our customers, as evidenced by our strong NPS score of 31, which is now above the industry benchmark range of 20 to 30 and demonstrates that our customers are very supportive of DXC in the marketplace.

Concerning our customers, we continue to increase our NPS score, which is now at 31% and above the industry best practice range of 20 to 30.

A key metric that we measure is our Net Promoter Score, and I'm happy to report that we continue to see improvement. Currently, our 12-month rolling NPS score is at the upper end of the industry best practice range of 20 to 30.

Since June of 2020, our NPS has increased by 44 points

A key metric that we managers our Net Promoter Score, and we're seeing continued improvement. The last time we gave you our NPS score of is during the Investor Day in June 2018, almost within the industry best practice range of 20 million-30.

DXC Technology appointed a new COO to drive operational efficiency and improve employee NPS.

…p p Grew Platinum Accounts in revenue and in total number p p ✓ Shift from significant challenged accounts to improved customer net promoter score and new business p ✓ p ✓ Delivered over $550 million of cost savings in fiscal 2021 p p ✓ ✓…

The customer satisfaction metric, which used the Net Promoter Score methodology, was intended to ensure that DXC remained focused on customer retention, building strong customer relationships, and ensuring satisfaction with our services and solutions.

The customer satisfaction metric, which used the Net Promoter Score methodology, was intended to ensure that DXC remained focused on customer retention, building strong customer relationships, and ensuring satisfaction with our services and solutions.

The customer satisfaction metric, which used the Net Promoter Score methodology, was intended to ensure that DXC remained focused on customer retention, building strong customer relationships, and ensuring satisfaction with our services and solutions.

CSC used the Net Promoter Score (“NetPS”) system to evaluate customer satisfaction. No payouts of the customer satisfaction component were made unless at least 50% of CSC’s solicited customers responded to the survey.

Retention rate (insurance software and services business): 90% (Q4 2024) — “90-plus percent customer retention and an average customer tenure of 18 years”