Simulations Plus
In their words
“Top 25 customers represent about 46% of overall software revenue and these customers are highly stable with 100% logo retention and 90% plus gross revenue retention”
“For top 20 pharma clients, we've historically had 100% logo retention”
“91% renewal rate for the quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (64)
Gross revenue retention (Top 25 customers): 90% (Q2 2026) — “Top 25 customers represent about 46% of overall software revenue and these customers are highly stable with 100% logo retention and 90% plus gross revenue retention”
Retention rate ($1 billion-plus pharma): 90% (Q2 2026) — “For $1 billion-plus pharma, defined as companies generating over $1 billion in global revenue, we've seen 90% logo retention”
Retention rate (Top 20 pharma clients): 100% (Q2 2026) — “For top 20 pharma clients, we've historically had 100% logo retention”
Retention rate (Software overall): 91% (Q2 2026) — “91% renewal rate for the quarter”
Retention rate (Software overall): 83% (Q1 2026) — “83% renewal rate for the quarter”
Retention rate: 88% (FY 2025) — “For the fiscal year, we achieved average revenue per client of $143,000 and our renewal rate was 88%”
Retention rate: 83% (Q4 2025) — “we achieved an 83% renewal rate for the quarter”
Retention rate: 89% (TTM Q3 2025) — “On a trailing twelve month basis, our software renewal rate was 89% based on fees, and 78% based on accounts”
Retention rate: 84% (Q3 2025) — “our software customer renewal rate was 84% based on fees, and 71% based on accounts”
Retention rate: 91% (TTM Q2 2025) — “On a trailing 12-month basis, our software customer renewal rate was 91% based on fees and 83% based on accounts”
Retention rate: 90% (Q2 2025) — “our software customer renewal rate was 90% based on fees, and 84% based on accounts”
Retention rate: 92% (TTM Q1 2025) — “On a trailing twelve-month basis, our software customer renewal rate was 92% based on fees and 83% based on accounts”
Retention rate: 95% (Q1 2025) — “our software customer renewal rate was 95% based on fees and 83% based on accounts”
Retention rate: 92% (TTM Q3 2024) — “For the trailing 12 months, our customer renewal rate was 92% based on fees and 84% based on accounts”
Retention rate: 93% (TTM Q1 2024) — “For the trailing 12 months, our customer renewal rate remained at 93% based on fees and decreased to 83% based on accounts”
Retention rate: 100% (Q1 2024) — “For the quarter, our customer renewal rate increased to 100% based on fees and increased to 84% based on accounts”
Retention rate: 92% (FY2023) — “For the fiscal year, our customer renewal rate declined to 92% based on fees and to 82% based on accounts”
Retention rate: 85% (Q4 2023) — “customer renewal rate in the fourth quarter was negatively impacted by several non-renewals...renewal rate declined to 85% based on fees and to 80% based on accounts”
Retention rate: 96% (Q3 2023) — “During the quarter, our customer renewal rate was 96% based on fees and 87% based on accounts”
Retention rate: 93% (YTD 2023) — “Year-to-date, our customer renewal rate was 93% based on fees and 81% based on accounts”
Retention rate: 94% (Q2 2023) — “For the quarter, our customer renewal rate was 94% based on fees and 80% based on accounts”
Retention rate: 90% (Q1 2023) — “For the quarter, our customer renewal rate was 82% based on accounts and 90% based on fees”
Retention rate: 95% (FY2022) — “For the year, our renewal rate for commercial customers was 95% based on fees and 88% based on accounts”
Retention rate: 92% (Q3 2022) — “For the quarter, our renewal rate for commercial customers was 92% based on fees and 87% based on accounts”
Retention rate: 96% (Q1 2022) — “For the quarter, our renewal rate for commercial customers was 96% based on fees and 93% based on accounts”
Retention rate: 77% (Q4 2021) — “Our renewal rate this quarter based on customers was 77%, down from 93% as expected with our recently announced University+ program”
Retention rate: 90% (Q4 2021) — “Our renewal rate for the quarter based on fees was 90%, up from 88% last fiscal year”
Retention rate: 84% (YTD Q3 2021) — “Year-to-date, our renewal rate was also in line with historical rates at 91% based on fees and 84% based on customers.”
Retention rate: 83% (Q3 2021) — “Our renewal rate was 83% based on customers this quarter due to the turnover of nonprofit and academic licenses.”
Retention rate: 91% (Q3 2021) — “For the quarter, our renewal rate was 91% based on fees.”
Retention rate: 86% (YTD Q2 2021) — “Year-to-date, our renewal rate was also in line with historical rates at 93% based upon fees, and 86% based on customers.”
Retention rate: 93% (YTD Q2 2021) — “Year-to-date, our renewal rate was also in line with historical rates at 93% based upon fees”
Simulations Plus reported customer retention rate dipped to 88% in the quarter despite solid overall performance.
Retention rate: 88% (Q1 2021) — “Our first fiscal quarter renewal rate was 92% based upon fees and 88% based upon accounts.”
Retention rate: 92% (Q1 2021) — “Our first fiscal quarter renewal rate was 92% based upon fees and 88% based upon accounts.”
Retention rate (GastroPlus® client base): 93% — “~93% customer retention rate (fees)”
Retention rate: 88% (Q4 2020) — “This impacted our software renewal rate for the quarter, which came in at 88%.”
Retention rate: 93% (FY2020) — “For the year, we maintained our high renewal rate at 93% and expect this trend to continue into fiscal year 2021.”
Retention rate (Lixoft (Monolix)): 98% (Q3 2020) — “The software renewal rates are 84% on fees and 98% on accounts.”
Retention rate (Lixoft (Monolix)): 84% (Q3 2020) — “The software renewal rates are 84% on fees and 98% on accounts.”
Retention rate (Lancaster (GastroPlus/ADMET)): 88% (Q3 2020) — “In our software business, renewal rates remained high at 88% on an account business and 94% on a fee basis.”
Retention rate (Lancaster (GastroPlus/ADMET)): 94% (Q3 2020) — “In our software business, renewal rates remained high at 88% on an account business and 94% on a fee basis.”
Retention rate: 85% (Q1 2020) — “Our renewal rates were 85% based on accounts and 98% based on fees.”
Retention rate: 98% (Q1 2020) — “Our renewal rates were 85% based on accounts and 98% based on fees.”
Retention rate: 86% (Q4 2019) — “Our renewal rates were 86% based on accounts and 94% based on fees.”
Retention rate: 94% (Q4 2019) — “Our renewal rates were 86% based on accounts and 94% based on fees.”
Retention rate (Lancaster division): 93% (Q2 2019) — “Our renewal rates were 85% based on accounts and 93% based upon fees.”
Retention rate (Lancaster division): 85% (Q2 2019) — “Our renewal rates were 85% based on accounts and 93% based upon fees.”
Retention rate (Lancaster division): 94% (Q1 2019) — “Software renewal rates followed historical strong trends, at 84% of accounts, and 94% of fees.”
Retention rate (Lancaster division): 84% (Q1 2019) — “Software renewal rates followed historical strong trends, at 84% of accounts, and 94% of fees.”
Retention rate (Lancaster division): 97% (Q3 2018) — “We got software renewal rate of 90% based on accounts, 97% based on fees”
Retention rate (Lancaster division): 90% (Q3 2018) — “We got software renewal rate of 90% based on accounts, 97% based on fees”
Retention rate (Lancaster division): 94% (Q2 2018) — “You see the renewal rates are 89%, based on the number of accounts but 94% based on actual fees.”
Retention rate (Lancaster division): 89% (Q2 2018) — “You see the renewal rates are 89%, based on the number of accounts but 94% based on actual fees.”
Retention rate (Lancaster division): 88% (Q1 2018) — “Software renewal rates about 80% based on number of accounts were 88% on fees.”
Retention rate (Lancaster division): 80% (Q1 2018) — “Software renewal rates about 80% based on number of accounts were 88% on fees.”
Retention rate: 93% (Q3 2017) — “Our software renewal rates 89% based on the number of accounts but 93% based on the actual revenue and fees.”
Retention rate: 89% (Q3 2017) — “Our software renewal rates 89% based on the number of accounts but 93% based on the actual revenue and fees.”
Retention rate: 96% (Q3 2016) — “96% based on the fees or revenues that's coming out”
Retention rate: 88% (Q3 2016) — “software renewal rates 88% on number of accounts and 96% based on the fees”
Retention rate: 91% (Q2 2016) — “91% based on fees”
Retention rate: 85% (Q2 2016) — “Software renewal rates 85% based on number of accounts and 91% based on fees”
Retention rate: 94% (Q1 2016) — “94% based on the fees that those accounts bring in”
Retention rate: 89% (Q1 2016) — “Our software renewal rates of 89% based on the number of accounts and 94% based on the fees”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.