Okta, Inc.
okta.com ↗In their words
“Gross retention remains healthy in the mid-90s”
“Gross retention rates remain very healthy in the mid-90% range”
“Gross retention rates remained very healthy”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (42)
Okta improved gross margins and demonstrated improved net retention rates in 2026 earnings.
Okta maintains a robust net retention rate of 107% with large enterprise customers now driving 85% of total ACV.
Okta reported net revenue retention inflected from 106% to 107% in Q1 with 11% YoY revenue growth.
Okta reported net revenue retention of 107% in Q1, confirming existing customers continue to expand their footprint.
Okta's net revenue retention ticked up to 107% from 106% in the prior quarter, marking the first sequential increase in several periods.
Okta achieved net retention of 107% in Q1 with 11% revenue growth and robust customer engagement.
Okta reported 12% revenue growth in Q1 2027 supported by increased net retention and large-enterprise engagement.
Net revenue retention: 107% (Q3 2026) — “For the three months ended April 30, 2026, the increase in revenue was attributable to increased revenue from existing customers as reflected in our 107% Dollar-Based Net Retention Rate as of April 30, 2026.”
Net revenue retention: 106% (FY2026 (ended Jan 31, 2026)) — “Dollar-based net retention rate for the trailing 12 months ended 106% as of January 31, 2026”
Net revenue retention: 106% (TTM April 30, 2025) — “106% dollar-based net retention rate as of April 30, 2025 and a 7% increase in customers with annual contract value above $100,000”
Net revenue retention: 107% (TTM ended January 31, 2025) — “Dollar-based net retention rate for the trailing 12 months ended January 31, 2025: 107%; January 31, 2024: 111%”
Security incident at Okta caused customer retention problems as customers questioned data protection.
Net revenue retention: 108% (TTM ended October 31, 2024) — “Dollar-based net retention rate for the trailing 12 months ended 108% as of October 31, 2024 and 115% as of October 31, 2023.”
Net revenue retention: 110% (TTM ended July 31, 2024) — “Dollar-based net retention rate for the trailing 12 months ended 110% as of July 31, 2024 and 115% as of July 31, 2023.”
Net revenue retention: 111% (TTM as of Jan 31, 2024) — “Dollar-based net retention rate for the trailing 12 months ended January 31, 2024: 111%”
Gross revenue retention: 95% (Q4 2024) — “gross retention remains healthy in the mid-90s”
Net revenue retention: 115% (Q3 FY2023 (July 31, 2023)) — “Dollar-Based Net Retention Rate of 115% as of July 31, 2023”
Net revenue retention: 117% (Q4 FY2023 (April 30, 2023)) — “Dollar-Based Net Retention Rate of 117% as of April 30, 2023”
Net revenue retention: 120% (January 31, 2023) — “Dollar-based net retention rate for the trailing 12 months ended 120%”
Gross revenue retention: 95% (Q4 2023) — “gross retention rates remain very healthy in the mid-90% range”
Net revenue retention: 122% (Q3 FY2023 (July 31, 2022)) — “Dollar-Based Net Retention Rate for the trailing 12 months ended 122 % 124 %”
Gross revenue retention: 95% (Q2 2023) — “gross retention rates remained very healthy”
Net revenue retention: 123% (Q2 FY2023 (April 30, 2022)) — “Dollar-Based Net Retention Rate for the trailing 12 months ended 123 % 120 %”
Net revenue retention: 124% (FY2022 (Jan 31, 2022)) — “Dollar-based net retention rate for the trailing 12 months ended 124 %”
Net revenue retention: 122% (trailing 12 months ended October 31, 2021) — “Dollar-based net retention rate for the trailing 12 months ended 122 % ... 2020 ... 123 %”
Net revenue retention: 124% (TTM Jul 31, 2021) — “Dollar-based net retention rate for the trailing 12 months ended 124 % 121 %”
Net revenue retention (Auth0): 127% (Q2 2022) — “Auth0's net retention rate was a robust 127%.”
Net revenue retention (Okta standalone): 122% (Q2 2022) — “Okta standalone dollar-based net retention rate increased 2% points sequentially to a 122%.”
Net revenue retention: 120% (trailing 12 months ended April 30, 2021) — “Dollar-based net retention rate for the trailing 12 months ended 120 %”
Net revenue retention: 121% (FY2021 (trailing 12 months ended January 31, 2021)) — “Dollar-based net retention rate for the trailing 12 months ended 121% 119% 120%”
Net revenue retention: 123% (trailing 12 months ended October 31, 2020) — “Dollar-based net retention rate for the trailing 12 months ended 123%”
Net revenue retention: 121% (trailing 12 months ended April 30, 2020) — “Dollar-based net retention rate for the trailing 12 months ended 121%”
Net revenue retention: 119% (FY2020) — “Our dollar-based net retention rate declined from 120% as of January 31, 2019 to 119% as of January 31, 2020”
Net revenue retention: 117% (trailing 12 months ended October 31, 2019) — “Dollar-Based Net Retention Rate for the trailing 12 months ended 117%”
Net revenue retention: 118% (Q2 2020) — “Our dollar-based net retention rate for the trailing 12-month period remained strong at 118% and represents and 1 point sequential decrease.”
Okta's dollar-based customer retention rate over the trailing 12-month period remains strong at 119%.
Net revenue retention: 119% (Q1 2020) — “Our dollar based net retention rate for the trailing 12-month period remained strong at 119%. This represents a 1 point sequential decrease.”
Net revenue retention: 120% (Q4 2019) — “Our dollar-based retention rate for the trailing 12 months ended Q4 remains strong at a 120%.”
Net revenue retention: 120% (Q3 2019) — “Our dollar based retention rate for the trailing 12 months ended October 31 remains strong at 120%.”
Net revenue retention: 121% (TTM ended January 31, 2019) — “Our net dollar retention rate was 121% for the past 12 months as of January 31”
Okta reports dollar-based net revenue retention of 123% with 41% customer base growth year-over-year.
Net revenue retention: 123% (Q1 2018 (TTM)) — “our consistently high dollar base retention rate which was 123% in the first quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.