Planet Labs PBC
planet.com ↗In their words
“Net dollar retention rate at the end of fiscal 25 was 106%”
“We are very proud of the progress we've made in our retention rate, which has been directly correlated with high customer satisfaction as reflected in an NPS score of 63 in our last reporting period.”
“We have historically scored well for our large customer accountants and last year achieved the best-in-class score of over 80 for our million-dollar plus customers.”
Disclosed NPS over time
Every Net Promoter Score Planet Labs PBC has published, by date.
NPS disclosures (4)
We are very proud of the progress we've made in our retention rate, which has been directly correlated with high customer satisfaction as reflected in an NPS score of 63 in our last reporting period.
…are out in the field, are performing well, but we built up the machine to do those transactions really at the back end, build up customer support and other things, so that our NPS scores are improving, our customer success is just doing really well.
We have historically scored well for our large customer accountants and last year achieved the best-in-class score of over 80 for our million-dollar plus customers.
…have been investing in our global customer success organization as well as enhancing our data products, we've seen significant improvement in our Net Promoter Score, which should also lead to growth in our net dollar retention rate, another critical…
Retention disclosures (38)
Planet reports that Net Dollar Retention Rate is a useful metric for measuring ability to retain and grow revenue from existing customers.
Net revenue retention: 109% (H1 2026) — “Net Dollar Retention Rate increased to 109% for the six months ended July 31, 2026, as compared to 107% for the six months ended July 31, 2025, primarily due to large defense and intelligence contract expansions.”
Planet described Net Dollar Retention Rate as a useful metric for investors to measure its ability to retain and grow revenue.
Planet Labs reported net dollar retention of 113% (114% including winbacks), demonstrating strong customer retention and expansion.
Net revenue retention: 113% (Q1 2026) — “Net Dollar Retention Rate increased to 113% for the three months ended April 30, 2026, as compared to 103% for the three months ended April 30, 2025, primarily due to large defense and intelligence contract expansions.”
Net revenue retention (including winbacks): 118% (fiscal year ended January 31, 2026) — “Net Dollar Retention Rate including winbacks increased to 118% for the fiscal year ended January 31, 2026 as compared to 108% for the fiscal year ended January 31, 2025, primarily due to large defense and intelligence contract expansions.”
Net revenue retention: 116% (fiscal year ended January 31, 2026) — “Net Dollar Retention Rate increased to 116% for the fiscal year ended January 31, 2026 as compared to 106% for the fiscal year ended January 31, 2025, primarily due to large defense and intelligence contract expansions.”
Net revenue retention: 109% (Nine months ended October 31, 2025) — “Net Dollar Retention Rate increased to 109% for the nine months ended October 31, 2025, as compared to 104% for the nine months ended October 31, 2024. The increase was primarily due to large Defense and Intelligence contract expansions.”
Net revenue retention: 107% (Six months ended July 31, 2025) — “Net Dollar Retention Rate increased to 107% for the six months ended July 31, 2025, as compared to 99% for the six months ended July 31, 2024. The increase was primarily due to large government contract expansions.”
Net revenue retention: 103% (Q2 2025 (three months ended April 30, 2025)) — “Net Dollar Retention Rate increased to 103% for the three months ended April 30, 2025, as compared to 100% for the three months ended April 30, 2024. The increase was primarily due to large government contract expansions.”
Net revenue retention: 108% (FY2025) — “Net Dollar Retention Rate including Winbacks increased to 108% for the fiscal year ended January 31, 2025 as compared to 103% for the fiscal year ended January 31, 2024”
Net revenue retention: 106% (FY2025) — “Net Dollar Retention Rate increased to 106% for the fiscal year ended January 31, 2025 as compared to 101% for the fiscal year ended January 31, 2024”
Net revenue retention: 106% (FY2025) — “Net dollar retention rate at the end of fiscal 25 was 106%”
Net revenue retention: 105% (9M 2024) — “Net Dollar Retention Rate including winbacks remained flat at 105% for both the nine months ended October 31, 2024 and 2023.”
Net revenue retention: 104% (9M 2024) — “Net Dollar Retention Rate remained flat at 104% for both the nine months ended October 31, 2024 and 2023.”
Net revenue retention: 99% (H1 2024) — “Net Dollar Retention Rate decreased to 99% for the six months ended July 31, 2024, as compared to 102% for the six months ended July 31, 2023”
Craig-Hallum cut Planet Labs target citing customer retention challenges and churn among existing customers.
Net revenue retention: 100% (Q1 2024) — “Net Dollar Retention Rate 100% for the three months ended April 30, 2024, as compared to 98% for the three months ended April 30, 2023”
Net revenue retention: 101% (Year Ended January 31, 2024) — “Net Dollar Retention Rate 101% for fiscal year ended January 31, 2024 as compared to 131% for fiscal year ended January 31, 2023”
Net revenue retention: 104% (9M 2023) — “Net Dollar Retention Rate decreased to 104% for the nine months ended October 31, 2023, as compared to 123% for the nine months ended October 31, 2022”
Net revenue retention: 102% (H1 2023 (six months ended July 31, 2023)) — “Net Dollar Retention Rate decreased to 102% for the six months ended July 31, 2023, as compared to 125% for the six months ended July 31, 2022, primarily due to higher renewal and expansion values of large government contracts in the prior period.”
Net revenue retention: 98% (Q1 2023 (three months ended April 30, 2023)) — “Net Dollar Retention Rate decreased to 98% for the three months ended April 30, 2023, as compared to 105% for the three months ended April 30, 2022, primarily due to timing of renewing certain government contracts.”
Net revenue retention: 134% (FY2023) — “Net Dollar Retention Rate including Winbacks increased to 134% for the fiscal year ended January 31, 2023 as compared to 116% for the fiscal year ended January 31, 2022”
Net revenue retention: 131% (FY2022) — “Net dollar retention rate for the full year was 131%”
Net revenue retention: 123% (Q3 2022) — “Net dollar retention rate for the quarter was 123%, while net dollar retention rate with winbacks was 125%.”
Net revenue retention: 122.6% (9M 2022) — “Net Dollar Retention Rate increased to 122.6% for the nine months ended October 31, 2022, as compared to 98.0% for the nine months ended October 31, 2021”
Net revenue retention: 125% (Q2 FY2023) — “Net dollar retention rate for the quarter was 125%, while net dollar retention rate with winbacks was 127%.”
Net revenue retention: 124.8% (H1 2022) — “Net Dollar Retention Rate increased to 124.8% for the six months ended July 31, 2022, as compared to 89.5% for the six months ended July 31, 2021”
Net revenue retention: 105% (Q1 FY2023) — “Net dollar retention rate for the quarter was 105% with and without winbacks.”
Net revenue retention: 104.6% (Q1 2022) — “Net Dollar Retention Rate 104.6 % 93.2 % for three months ended April 30, 2022 and 2021”
Net revenue retention: 108% (FY2022) — “Net Dollar Retention Rate 108 % 113 % 102 % [FY2022, 2021, 2020]”
Planet reports net dollar retention rate of 116% for fiscal year 2022, with 25% year-over-year increase in customer count.
Net revenue retention: 116% (FY2022) — “Net dollar retention rate for the full year was 116% including winbacks.”
Net revenue retention: 108% (Q4 2022) — “We closed fiscal 2022 with a net dollar retention rate of 108% and 116%, including winbacks”
Net revenue retention: 98% (9M ended October 31, 2021) — “Net Dollar Retention Rate decreased to 98% for the nine months ended October 31, 2021, as compared to 132% for the nine months ended October 31, 2020”
Net revenue retention: 112% (FY2022E) — “Based on 112% net retention rate, which excludes significant upside opportunity for expansion within existing customers”
Net revenue retention: 110% (FY2021 (ended January 31)) — “110%+ Track Record of Upsell Expansion Net Dollar Retention Rate”
Net revenue retention: 113% (FY2021) — “For the year ended January 31st, 2021, our net dollar retention rate was approximately 113%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.