Brightcove Inc
brightcove.com ↗In their words
“Recurring dollar retention rate 94 % 89 %”
“Net revenue retention rate 95 % 95 %”
“Recurring dollar retention rate was 88% in the first quarter of 2023, versus our historical target of the low to mid-90 percent range.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (58)
Gross revenue retention (all customers): 80.2% (Q3 2024) — “Recurring dollar retention rate 80.2 % for three months ended September 30, 2024 compared to 85.4% in 2023”
Net revenue retention (premium customers): 93.6% (Q3 2024) — “Net revenue retention rate 93.6 % for three months ended September 30, 2024 compared to 92.7% in 2023”
Gross revenue retention: 83.9% (H1 2024) — “Recurring dollar retention rate 83.9 % 87.4 % for six months ended June 30, 2024 and 2023”
Net revenue retention (premium customers): 92.7% (H1 2024) — “Net revenue retention rate 92.7 % 94.5 % for six months ended June 30, 2024 and 2023”
Gross revenue retention: 84.6% (Q1 2024) — “Recurring dollar retention rate 84.6 % 88.4 % (for Q1 2024 vs Q1 2023)”
Net revenue retention: 92.3% (Q1 2024) — “Net revenue retention rate 92.3 % 93.7 % (for Q1 2024 vs Q1 2023)”
Gross revenue retention: 94% (FY2023) — “Recurring dollar retention rate 94 % 89 %”
Net revenue retention: 95% (FY2023) — “Net revenue retention rate 95 % 95 %”
Gross revenue retention: 85.4% (nine months ended September 30, 2023) — “Recurring dollar retention rate 85.4 % 95.1 % for Nine Months Ended September 30, 2023 and 2022”
Net revenue retention: 92.7% (nine months ended September 30, 2023) — “Net revenue retention rate 92.7 % 93.4 % for Nine Months Ended September 30, 2023 and 2022”
Gross revenue retention: 86.3% (six months ended June 30, 2023) — “Recurring dollar retention rate 86.3 % 87.5 % for Six Months Ended June 30, 2023 and 2022”
Net revenue retention: 94.5% (six months ended June 30, 2023) — “Net revenue retention rate 94.5 % 96.4 % for Six Months Ended June 30, 2023 and 2022”
Gross revenue retention: 88% (Q1 2023) — “Recurring dollar retention rate was 88% in the first quarter of 2023, versus our historical target of the low to mid-90 percent range.”
Gross revenue retention (Premium customers): 88.4% (Q1 2023) — “Recurring dollar retention rate 88.4% [Q1 2023] compared to 91.0% [Q1 2022]”
Net revenue retention (Premium customers): 93.7% (Q1 2023) — “Net revenue retention rate 93.7% [Q1 2023] compared to 97.8% [Q1 2022]”
Net revenue retention: 94% (Q4 2022) — “Net revenue retention in the quarter was 94%, which compares to 93% in the third quarter of 2022 and 93% in the fourth quarter of 2021.”
Gross revenue retention: 87% (Q4 2022) — “Recurring dollar retention rate was 87% in the fourth quarter of 2022, versus our historical target of the low to mid-90 percent range.”
Gross revenue retention: 89% (FY2022) — “Recurring dollar retention rate 89% Year Ended December 31, 2022”
Net revenue retention: 95% (FY2022) — “Net revenue retention rate 95% Year Ended December 31, 2022”
Gross revenue retention: 95% (Q3 2022) — “Recurring dollar retention rate was 95% in the third quarter of 2022, versus our historical target of the low to mid-90 percent range.”
Net revenue retention: 93% (Q3 2022) — “Net revenue retention in the quarter was 93%, which compares to 95% in the second quarter of 2022 and 95% in the third quarter of 2021.”
Gross revenue retention: 95.1% (9M 2022) — “Recurring dollar retention rate 95.1 % 88.0 %”
Net revenue retention (premium customers): 93.4% (9M 2022) — “Net revenue retention rate 93.4 % 97.1 %”
Gross revenue retention: 84% (Q2 2022) — “Recurring dollar retention rate was 84% in the second quarter of 2022, versus our historical target of the low to mid-90 percent range.”
Net revenue retention: 95% (Q2 2022) — “Net revenue retention in the quarter was 95%, which compares to 98% in the first quarter of 2022 and 98% in the second quarter of 2021.”
Gross revenue retention: 87.5% (6M 2022) — “Recurring dollar retention rate 87.5 % 86.0 %”
Net revenue retention (premium customers): 96.4% (6M 2022) — “Net revenue retention rate 96.4 % 98.2 %”
Gross revenue retention: 91% (Q1 2022) — “Recurring dollar retention rate 91 % 85 %”
Net revenue retention (premium customers): 97.8% (Q1 2022) — “Net revenue retention rate 97.8 % 98.8 %”
Gross revenue retention: 90% (FY2021) — “Recurring dollar retention rate 90 % 89 % for Year Ended December 31, 2021 2020”
Net revenue retention (Premium customers): 97% (FY2021) — “Net revenue retention rate 97 % 95 % for Year Ended December 31, 2021 2020”
Gross revenue retention: 93% (Q3 2021) — “Recurring dollar retention rate was 93% in the third quarter of 2021, within our historical target of the low to mid-90 percent range.”
Net revenue retention: 95% (Q3 2021) — “Net revenue retention rate was 95% in the third quarter of 2021”
Net revenue retention (premium customers): 97.1% (nine months ended Sept 30, 2021) — “Net revenue retention rate 97.1% (nine months ended Sept 30, 2021) vs 93.8% (2020)”
Net revenue retention: 86% (Q2 2021) — “Recurring dollar retention rate was 86% in the second quarter of 2021, versus our historical target of the low to mid-90 percent range”
Net revenue retention (premium customers): 98% (six months ended June 30, 2021) — “Net revenue retention rate 98% (six months ended June 30, 2021) vs 92% (2020)”
Net revenue retention: 89% (FY2020) — “Recurring dollar retention rate 89% Year Ended December 31, 2020”
Brightcove's customer retention rate dipped to 80% in the June quarter as small customers failed to renew.
Net revenue retention: 89% (FY2019) — “overall recurring dollar retention rate of at least 85% in each of the last four fiscal quarters, including 95%, 87%, 85% and 89% for Q1-Q4 2019”
Net revenue retention: 104% (Q4 2018) — “103%, 95%, 94% and 104% for the three months ended March 31, 2018, June 30, 2018, September 30, 2018 and December 31, 2018, respectively”
Net revenue retention: 94% (FY2018) — “recurring dollar retention rate was 94% and 89%, respectively. During the years ended December 31, 2018 and 2017”
Net revenue retention: 89% (FY2017) — “recurring dollar retention rate...89% and 96%, respectively [for 2017 and 2016]”
Net revenue retention: 85% (Q1 2017) — “Recurring dollar retention rate decreased from 98% during the three months ended March 31, 2016 to 85% during March 31, 2017”
Net revenue retention: 96% (Year ended December 31, 2016) — “recurring dollar retention rate was 96% and 95%, respectively for years ended December 31, 2016 and 2015”
Net revenue retention: 93% (Q4 2016 (three months ended December 31, 2016)) — “recurring dollar retention rate of at least 93% in each of the last four fiscal quarters, including 98%, 95%, 97% and 93%”
Net revenue retention: 95% (FY2015) — “During the years ended December 31, 2015 and 2014, the recurring dollar retention rate was 95% and 93%, respectively.”
Net revenue retention: 98% (Q4 2015) — “We have also achieved an overall recurring dollar retention rate of at least 88% in each of the last four fiscal quarters, including 91%, 88%, 101% and 98% for the three months ended March 31, 2015, June 30, 2015, September 30, 2015 and December 31, 2015, respectively.”
Net revenue retention: 93% (year ended December 31, 2014) — “Recurring dollar retention rate was 93% for the year ended December 31, 2014 and 94% for 2013”
Net revenue retention: 91% (nine months ended September 30, 2014) — “In the nine months ended September 30, 2014, the recurring dollar retention rate was 91% compared with 97% for the nine months ended September 30, 2013.”
Net revenue retention: 84% (Q4 2013) — “Overall recurring dollar retention rate of at least 84% in each of the last eight fiscal quarters, including 97%, 103%, 91% and 84% for the three months ended March 31, 2013, June 30, 2013, September 30, 2013 and December 31, 2013”
Net revenue retention: 94% (FY2013) — “During both the years ended December 31, 2013 and 2012, the recurring dollar retention rate was 94%.”
Net revenue retention: 89% (year ended December 31, 2012) — “recurring dollar retention rate was 89% compared with 93% for the year ended December 31, 2011”
Net revenue retention: 96% (nine months ended September 30, 2012) — “recurring dollar retention rate was 96% compared with 94% for the nine months ended September 30, 2011”
Net revenue retention: 95% (six months ended June 30, 2012) — “recurring dollar retention rate was 95% compared with 93% for the six months ended June 30, 2011”
Net revenue retention: 93% (FY2011) — “Recurring dollar retention rate was 88% compared with 93% for the year ended December 31, 2011”
Net revenue retention: 94% (9M2011) — “Recurring dollar retention rate was 94% compared with 87% for the nine months ended September 30, 2010”
Net revenue retention: 94% (9M 2011) — “recurring dollar retention rate of at least 86% in each of the last seven fiscal quarters, including 94%, 93% and 94% for the three months ended March 31, 2011, June 30, 2011 and September 30, 2011”
Net revenue retention: 93% (6M 2011) — “recurring dollar retention rate of at least 86% in each of the last six fiscal quarters, including 94% and 93% for the three months ended March 31, 2011 and June 30, 2011”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.