PagerDuty
pagerduty.com ↗In their words
“Sequential improvements in both Enterprise and Commercial gross retention, leading to dollar-based net retention of 107%”
“Improved annualized gross retention this past quarter”
“Seventh consecutive quarter of dollar-based net retention above 120%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (50)
PagerDuty Q2 FY2027: dollar-based net retention rate of 98% as of July 31, 2026.
PagerDuty's dollar-based net retention slipped to 97% from the prior quarter, signaling reduced spending by existing customers.
Net revenue retention: 97% (LTM ended April 30, 2026) — “Dollar-based net retention rate was 97% as of April 30, 2026, compared to 104% as of April 30, 2025”
Net revenue retention (All paid customers): 98% (FY2026 (ended Jan 31, 2026)) — “Our dollar-based net retention rate was 98% for the fiscal year ended January 31, 2026”
Net revenue retention: 100% (Q3 FY2026 (Oct 31, 2025)) — “Dollar-based net retention rate was 100% as of October 31, 2025, compared to 107% as of October 31, 2024.”
Net revenue retention: 102% (Q2 FY2026) — “Dollar-based net retention rate was 102% as of July 31, 2025, compared to 106% as of July 31, 2024”
Net revenue retention (paid customers): 104% (LTM ended April 30, 2025) — “Dollar-based net retention rate was 104% as of April 30, 2025 compared to 106% as of April 30, 2024”
Net revenue retention: 106% (Q4 FY2025 (Jan 31, 2025)) — “Dollar-based net retention rate was 106% as of January 31, 2025, compared to 107% in the prior year.”
Net revenue retention: 107% (Q3 2025) — “Sequential improvements in both Enterprise and Commercial gross retention, leading to dollar-based net retention of 107%”
Net revenue retention: 106% (Q1 FY2025) — “Dollar-based net retention rate of 106% as of April 30, 2024, compared to 116% a year ago”
Churn: 5% (FY2024 (fiscal year ended Jan 31, 2024)) — “total ARR churn representing less than 5% of beginning ARR for the fiscal year ended January 31, 2024.”
Net revenue retention: 107% (Q4 FY2024 (Jan 31, 2024)) — “Dollar-based net retention rate of 107% as of January 31, 2024, compared to 120% in the year ago period.”
Gross revenue retention (enterprise): 90% (Q4 2024) — “improved annualized gross retention this past quarter”
Net revenue retention: 110% (Q3 FY2024) — “Dollar-based net retention rate of 110% as of October 31, 2023, compared to 123% in the year ago period.”
Gross revenue retention (enterprise): 90% (Q3 2024) — “gross retention above 90%”
Net revenue retention: 114% (Q2 FY2024) — “Dollar-based net retention rate of 114% as of July 31, 2023, compared to 124% in the year ago period.”
Net revenue retention: 116% (Q1 FY2024) — “Dollar-based net retention rate of 116% as of April 30, 2023, compared to 126% in the year ago period.”
Churn: 5% (FY2023 (ended January 31, 2023)) — “total ARR churn representing less than 5% of beginning ARR for the fiscal year ended January 31, 2023”
Net revenue retention: 120% (January 31, 2023) — “Delivered a dollar-based net retention rate of 120% as of January 31, 2023, compared to 124% in the year ago period”
PagerDuty Status Pages cited as enabling proactive customer communication; company notes retention will be a key factor in 2023.
Net revenue retention: 123% (Q3 FY2023 (October 31, 2022)) — “Delivered a third quarter dollar-based net retention rate of 123% as of October 31, 2022, compared to 124% in the year ago period.”
Net revenue retention (all customers): 124% (LTM ended July 31, 2022) — “Dollar-based net retention rate for all customers 124 % 126 %”
Net revenue retention: 120% (Q2 2023) — “seventh consecutive quarter of dollar-based net retention above 120%”
Churn: 5% (Q2 2023) — “ARR churn remained below 5%”
Net revenue retention: 126% (Q1 FY2023 (April 30, 2022)) — “Dollar-based net retention rate of 126% as of April 30, 2022, compared to 121% in the year ago period.”
Churn: 5% (FY2022 (Jan 31, 2022)) — “total ARR churn representing less than 5% of beginning ARR for the fiscal year ended January 31, 2022”
Net revenue retention: 124% (Q4 FY2022 (January 31, 2022)) — “Dollar-based net retention rate of 124% as of January 31, 2022, compared to 121% in the year ago period.”
Gross revenue retention: 95% (Q4 2022) — “gross retention rates consistently above 95%”
Net revenue retention: 124% (Q3 2021) — “Dollar-based net retention rate of 124% as of October 31, 2021, compared to 119% in the year ago period.”
Net revenue retention: 126% (last 12 months ended July 31, 2021) — “Last 12 Months Ended July 31, 2021 2020 Dollar-based net retention rate for all customers 126 % 116 %”
PagerDuty announced Q2 fiscal 2022 results, citing customer retention as a key factor in guidance.
Net revenue retention: 121% (Q1 2022) — “our dollar-based net retention at 121%, we're clearly expanding”
Churn: 5% (FY2021 (year ended January 31, 2021)) — “total ARR churn representing less than 5% of beginning ARR for the fiscal year ended January 31, 2021”
Net revenue retention: 121% (FY2021 (year ended January 31, 2021)) — “Our dollar-based net retention rate was 121% for the fiscal year ended January 31, 2021”
Retention rate: 95% (Q4 2021) — “At above 95%, we continue to have industry-leading renewal rates.”
Net revenue retention (Enterprise): 125% (Q4 2021) — “Enterprise is above 125%, but we're seeing healthy expansion happening in all of our segments today.”
Net revenue retention: 119% (Last 12 months ended October 31, 2020) — “Last 12 Months Ended October 31, 2020 2019 Dollar-based net retention rate for all customers 119 % 129 %”
Net revenue retention: 116% (Last 12 months ended July 31, 2020) — “Last 12 Months Ended July 31, 2020 2019 Dollar-based net retention rate for all customers 116 % 132 %”
Gross revenue retention: 95% (Q2 2021) — “Our overall retention rate above 95% remains incredibly strong.”
Net revenue retention: 121% (Last 12 months ended April 30, 2020) — “Last 12 Months Ended April 30, 2020 2019 Dollar-based net retention rate for all customers 121 % 137 %”
Retention rate: 95% (Q1 2021) — “Our customers remained incredibly loyal with renewal rates consistently high at over 95%”
PagerDuty is noted for strong customer retention rates as a key trait of the business.
Churn: 5% (FY2020) — “total ARR churn representing less than 5% of beginning ARR for the fiscal year ended January 31, 2020”
Net revenue retention: 122% (FY2020) — “Our dollar-based net retention rate was 122% for the fiscal year ended January 31, 2020”
Net revenue retention (all customers): 129% (Last 12 Months Ended October 31, 2019) — “Dollar-based net retention rate for all customers 129%”
Retention rate: 95% (Q3 2020) — “our customer retention rate that has remained constant at well above 95%, meaning, we churn far less than 5% of customer ARR in any given year”
Net revenue retention (all customers): 132% (Last 12 Months Ended July 31, 2019) — “Dollar-based net retention rate for all customers 132%”
Net revenue retention (all customers): 137% (Last 12 Months Ended April 30, 2019) — “Dollar-based net retention rate for all customers 137%”
Net revenue retention: 140% (FY2019) — “Dollar-based net retention rate for all customers 134 % 140%”
Net revenue retention (all customers): 139% (Last 12 Months Ended October 31, 2018) — “Dollar-based net retention rate for all customers 134 % 136 % 139 %”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.