DigitalOcean Holdings, Inc.
digitalocean.com ↗In their words
“While our 102% NDR in Q2 is a 3-year high, we'll no longer highlight it as a key financial metric.”
“NDR with our traditional cloud services reached 100% in Q4 for the first time since June of 2023.”
“The churn portion of NDR has been stable at roughly 10% for consecutive quarters now.”
Disclosed NPS over time
Every Net Promoter Score DigitalOcean Holdings, Inc. has published, by date.
NPS disclosures (10)
We internally monitor our customer satisfaction score (“CSAT”) and net promoter score (“NPS”) to gauge the quality of our interactions with customers and our ability to increase loyalty.
We closely track various metrics to ensure we are providing exceptional customer support. We internally monitor our customer satisfaction score (CSAT) and net promoter score (NPS) to gauge the quality of our interactions with customers and our ability…
We internally monitor our customer satisfaction score (CSAT) and net promoter score (NPS) to gauge the quality of our interactions with customers and our ability to increase loyalty.
industry-leading NPS score of 71
Our Net Promoter Score, or NPS, which we measure by conducting a randomized survey of our paid customers in which customers could 13 respond with a rating of 0 to 10 regarding their willingness to recommend us, averaged 63 during 2021.
DigitalOcean maintains a Net Promoter Score of 65, in line with industry expectations for a web hosting and cloud infrastructure provider.
Our NPS, which we measure by conducting a randomized survey of our paid customers in which customers could respond with a rating of 0 to 10 regarding their willingness to recommend us, averaged 65 during 2020.
Our NPS, which we measure by conducting a randomized survey of our paid customers in which customers could respond with a rating of 0 to 10 regarding their willingness to recommend us, averaged 65 during 2020.
…market share; cash flow; cash flow per share; share price performance; debt reduction; customer satisfaction; net promoter score; stockholders’ equity; capital expenditures; debt levels; operating profit or net operating profit; workforce…
Our NPS averaged 65 during 2020
Retention disclosures (37)
DigitalOcean is managing revenue forecasts while keeping Net Dollar Retention moving in the right direction.
DigitalOcean's net dollar retention could improve as AI agents are embedded in customer operations.
Net revenue retention: 102% (Q2 2026) — “While our 102% NDR in Q2 is a 3-year high, we'll no longer highlight it as a key financial metric.”
DigitalOcean improved Net Dollar Retention Rate to 100% from 99% in the prior quarter during Q1 2025.
DigitalOcean announced first quarter 2026 financial results, disclosing its net dollar retention rate calculation methodology.
Net revenue retention: 101% (Q4 2025) — “Net Dollar Retention Rate ("NDR") increased to 101% from 99% in the fourth quarter of 2024”
Net revenue retention: 100% (year ended December 31, 2025) — “NDR increased from 98% in 2024 to 100% in 2025 and we expect to increase our revenue in the future from existing customers through the introduction of new products and features.”
Churn ($1,000,000+ ARR customers): 0% (Q4 2025 (12-month trailing)) — “For our $1,000,000 customers, churn has averaged 0% over the last twelve months.”
Net revenue retention ($1,000,000+ ARR customers): 115% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Net revenue retention ($500,000+ ARR customers): 106% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Net revenue retention ($100,000+ ARR customers): 102% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Net revenue retention: 100% (Q1 2025 (three months ended March 31, 2025)) — “NDR increased from 97% during the three months ended March 31, 2024 to 100% during the three months ended March 31, 2025 driven by improved net expansion.”
Net revenue retention: 99% (Q4 2024) — “Net Dollar Retention Rate (NDR) increased to 99% from 97% in the prior quarter.”
Net revenue retention: 98% (FY2024) — “While NDR decreased from 101% in 2023 to 98% in 2024 as we lapped the effects of the 2022 price increases”
Net revenue retention (Traditional cloud services): 100% (Q4 2024) — “NDR with our traditional cloud services reached 100% in Q4 for the first time since June of 2023.”
DigitalOcean reported net dollar retention improved to 97% in Q1 2024, indicating increasing customer loyalty and product usage.
Net revenue retention: 97% (Q1 2024) — “Net dollar retention rate 97 % 107 % [for Q1 2024 and 2023 respectively]”
Net revenue retention: 96% (Q4 2023) — “Net Dollar Retention Rate (NDR) was 96% as compared to 112% in the prior year.”
Net revenue retention: 101% (FY2023) — “Year Ended December 31, 2023... Net dollar retention rate 101%”
Net revenue retention: 96% (Q3 2023) — “Three Months Ended September 30, 2023 2022...Net dollar retention rate 96% 118%”
Net revenue retention: 104% (Q2 2023) — “Net Dollar Retention Rate (NDR) was 104%.”
Net revenue retention: 107% (Q1 2023) — “Net dollar retention rate 107 % 117 %”
Net revenue retention: 115% (2022) — “Our net dollar retention (NDR), which reflects our ability to retain and grow revenue from our existing customers, has increased significantly...from 103% in 2020 to 113% in 2021 to 115% in 2022”
Net revenue retention: 112% (Q4 2022) — “Net Dollar Retention Rate (NDR) was 112% as compared to 116% in the prior year.”
Net revenue retention: 118% (Q3 2022) — “Net dollar retention rate 118 % 116 %”
Net revenue retention: 112% (Q2 2022) — “Net dollar retention rate 112% for the three months ended June 30, 2022”
Net revenue retention: 117% (Q1 2022) — “Net Dollar Retention Rate (NDR) was 117%, up from 107% in the first quarter 2021”
Churn: 10% (Q1 2022) — “the churn portion of NDR has been stable at roughly 10% for consecutive quarters now.”
Net revenue retention: 113% (Year ended December 31, 2021) — “Net dollar retention rate 113 % [for year ended December 31, 2021 vs. 103 % for 2020]”
Net revenue retention: 116% (Q4 2021) — “Net Dollar Retention Rate (NDR) was 116%, up from 105% in the fourth quarter 2020”
Net revenue retention: 115% (Q4 2021) — “in Q4, it was 115% and higher than that in December alone.”
Net revenue retention: 116% (Q3 2021) — “Net Dollar Retention Rate (NDR) was 116%, an increase of 1,200 basis points from the third quarter 2020.”
DigitalOcean reported net revenue retention rate of 113% in Q2 2021.
Net revenue retention: 113% (Q2 2021) — “Net Dollar Retention Rate (NDR) was 113%, an increase of 1,100 basis points from the second quarter 2020.”
Net revenue retention: 107% (Q1 2021) — “Net Dollar Retention (NDR) rate was 107%, an increase of 600 basis points from the first quarter 2020.”
Gross revenue retention: 86% (FY2020) — “Our gross dollar retention rate for each of 2018, 2019 and 2020 was 86%, demonstrating the low churn of our customer base”
Net revenue retention: 103% (FY2020) — “Our net dollar retention rate for 2018, 2019 and 2020 was 101%, 100% and 103%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.