Paycom Software, Inc.
paycom.com ↗In their words
“Paycom's annual revenue retention rate in 2024 was 90%, which was consistent with 2023”
“Paycom's annual revenue retention rate in 2022 was 93%, which was consistent with our recent 4-year average of 93% and up more than 200 basis points from the prior 4-year period average of 91%”
“Paycom's annual revenue retention rate increased once again to 94% this year, which is a validation of the strong ROI our clients are achieving”
NPS disclosures (10)
We are seeing our Net Promoter Score continue to be impacted to the positive, and I believe that all those things have an opportunity to impact us throughout this year.
Paycom reports 16-point year-over-year increase in Net Promoter Score, driving new client wins and customer retention.
Paycom's Net Promoter Score grew by 16 points as a result of improved customer satisfaction, according to Forrester survey cited in Jefferies analyst report.
Paycom reported an improvement in Net Promoter Score in Q1 2025.
Paycom Software's earnings call highlights Net Promoter Score increase alongside revenue growth and strong profitability.
Recent product enhancements and client-focused initiatives are driving positive trends across our client usage metrics, and our Net Promoter Score increased another 16 points year-over-year.
But with automations like AI agent, we are realizing internal efficiencies, driving increasing client satisfaction and seeing higher net promoter scores.
Paycom's net promoter score rose 24 points due to product innovations, positioning it ahead of competitors ADP, Workday, and Paychex.
Paycom's Net Promoter Score of 67 outperforms its payroll processing peers like Paychex.
It's impacting our service model from a positive and it's impacting our net promoter scores.
Retention disclosures (31)
Paycom's growth strategy relies on customer ROI, retention and internal productivity improvements as client growth slows.
Paycom Software reports retention rates as a key metric expected to meaningfully strengthen long-term net revenue.
Paycom Software expects retention to improve as clients achieve higher ROI and receive world-class service, with positively impacted Net Promoter Scores.
Investors are watching whether Paycom can stabilize client retention and net revenue retention as key earnings themes.
Net revenue retention: 91% (FY2025) — “annual revenue retention rate of 91% and 90% for the years ended December 31, 2025 and 2024, respectively”
Net revenue retention: 91% (2025) — “Paycom's annual revenue retention rate in 2025 increased to 91% compared to 90% in 2024”
Net revenue retention: 90% (2024) — “an annual revenue retention rate of 90% for the years ended December 31, 2024 and 2023.”
Net revenue retention: 90% (2024) — “Paycom's annual revenue retention rate in 2024 was 90%, which was consistent with 2023”
Net revenue retention: 90% (2023) — “annual revenue retention rate of 90% and 91% for the years ended December 31, 2023 and 2022”
Net revenue retention: 90% (2023) — “Paycom's annual revenue retention rate in 2023 was 90% compared to 91% in 2022”
Net revenue retention: 93% (2022) — “annual revenue retention rate of 93%, 94% and 93% from existing clients for the years ended December 31, 2022, 2021 and 2020”
Net revenue retention (BETI product users): 99% (FY2022) — “with clients who have Beti, we're running at a 99% type retention rate with them”
Net revenue retention: 93% (FY2022) — “Paycom's annual revenue retention rate in 2022 was 93%, which was consistent with our recent 4-year average of 93% and up more than 200 basis points from the prior 4-year period average of 91%”
Net revenue retention: 94% (FY2021) — “annual revenue retention rate of 94%, 93% and 93% from existing clients for the years ended December 31, 2021, 2020 and 2019”
Net revenue retention: 94% (FY2021) — “Paycom's annual revenue retention rate increased once again to 94% this year, which is a validation of the strong ROI our clients are achieving”
Paycom's customer retention has been either 92% or 93% over the last three years, demonstrating strong product stickiness.
Paycom employs retention strategy by assigning dedicated service specialists to each client, strengthening customer relationships.
Net revenue retention: 93% (FY2020) — “annual revenue retention rate of 93%, 93% and 92% from existing clients for the years ended December 31, 2020, 2019 and 2018”
Net revenue retention: 93% (FY2020) — “Paycom maintained an annual revenue retention rate of 93% even with the pandemic causing some businesses to close and a reduction in employee headcount related revenue at existing clients”
Net revenue retention: 93% (FY2019) — “annual revenue retention rate of 93%, 92% and 91% from existing clients for the years ended December 31, 2019, 2018 and 2017, respectively”
Retention rate: 93% (FY2019) — “our annual revenue retention rate for 2019 increased, once again, to 93%, up from 92% in 2018”
Net revenue retention: 92% (FY2018) — “annual revenue retention rate of 92%, 91% and 91% from existing clients for the years ended December 31, 2018, 2017 and 2016, respectively”
Retention rate: 92% (FY 2018) — “Paycom increased its annual client retention rate to 92% after posting six-consecutive years with a 91% client retention rate”
Net revenue retention: 91% (FY2017) — “annual revenue retention rate of 91% from existing clients for each of the three years ended December 31, 2017, 2016 and 2015”
Retention rate: 91% (FY2017) — “For the sixth year in a row, our revenue retention rate was once again 91%, underscoring that our clients continue to see the value”
Net revenue retention: 91% (FY2016) — “annual revenue retention rate of 91% from existing clients for each of the three years ended December 31, 2016, 2015 and 2014”
Retention rate: 91% (FY2016) — “our retention rate for 2016 was once again 91%, indicating ongoing client satisfaction with Paycom”
Retention rate: 91% (FY2015) — “Last year once again it was 91%, which it has been the same every year for the last three or four years.”
Net revenue retention: 91% (FY2015 (3-year average)) — “average annual revenue retention rate of 91% from existing clients for the three years ended December 31, 2015”
Net revenue retention: 91% (FY2013 (3-year average)) — “average annual revenue retention rate of 91% from existing clients for the three years ended December 31, 2013”
Net revenue retention: 91% (3-year avg through FY2013) — “average annual revenue retention rate of 91% from existing clients for the three years ended December 31, 2013”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.